Oakley Store

I went to the Oakley Glendale store to replace the lenses on my Straight Jacket. I walked in and was greeted by Gary. Told him what I wanted and he took care of it right away. Switched out the lenses and the ear socks. Great job.
While he was taking care of my glasses, I began looking at their custom glasses monitor. Put together custom project for the Crankshaft. Told Gary, I wanted to pick up a pair. He started looking for the necessary parts to put my custom order together. Unfortunately, they didn’t have the frames in the exact color I wanted. I was preparing myself for the old «I can order it and ship it to you» line. Surprisingly, he went to check the pee-​made stock. Found the frames but the lenses were the wrong ones. Surprising me again, he went out of his way to find the lenses I wanted and swap them out.
Enter Kevin, and his magic on ringing me up on the mods I requested and not incorrectly charging me. Great customer service from both these guys! Thank you.
The store itself is neat and organized. Great selection of items. Definately be coming back!

I have been going to this store since they opened up years ago. Even though their selection is the same as what you can find online, I found that I needed to put the glasses on before making the purchase. As such, I would always buy my glasses from there.
I went in this past weekend, and the store has changed overall. Customer service has dropped off. It has been a steady decline over the years.
At this point, I am looking to do all of shopping on the Oakley website.

Sometimes, for everyone, you find yourself walking around with disposable cash and no idea what to do with it. I found myself in this position recently and wandered into my favorite Oakley store. WHAT A F**KED UP MISTAKE THAT WAS! Lord-​a-​mighty I have spent hundreds of dollars at this store but i tell you now, NO MORE. The clerks were not occupied at all, yet I spent 10 minutes looking at the Half Jacket Special Forces glasses before this half wit asked if I needed help, disinterest in her voice dripping off likes sap from a rotting tree. Yes, you may help me! Where is the door so I can exit ASAP and log on to
! These morons are the reason retailers are closing up shop, no customer service to be seen anywhere. I saw more life from a greeter at WalMart getting paid next to nothing than from someone who supposed to sell me expensive eyewear. At least I saved some $$$

I was in town due to a family medical emergency, so I decided to run some errands on one of those days. In finding the Oakley store at the Glendale Galleria, Gary «The Doc» Ramirez straightened some frames I had bent in transit during a move. Being that I have owned these for over 10 years, they have sentimental value. Within 5 minutes, Gary took care of me and we were off on our way. Highly recommended!

This Oakley store location is located on the 1^st floor of the Glendale Galleria, towards the wing with Macy’s (it is best to look at a directory to find the exact location). My husband and I decided to stop by this location yesterday evening just to browse because of their special family and friends’ discount going on right now (30% off total purchase, through April 1).
As soon as we entered the store, we were greeted by 2 friendly employees. Unfortunately my husband and I did not see anything we really liked at this store and so our visit was rather short.
But I did look around the store and wished there were more items in the women’s section of this store (as it seems to be quite limited).
I will probably be back here to browse the store again in the future (maybe even for the next family & friends’ sale).

Bad customer service. The guy helping us sold us on the trade-​in program. Then when we were ready to pay he kept telling us to wait coz he didn’t know how to ring us up. Meanwhile he made two other sales. Then once the store was empty he said oh I guess I can do it. We waited for like 30 minutes! When I asked when will we be rung up, he would just say oh don’t worry you’ll be next the girl that knows how to ring that up will help you soon. In the end he did it, he knew how to do it but preferred to make two other sales first. Never will buy here again and my fiancé buys a pair every year!

Wow… GREAT store!
When I first came into the store (within 10 seconds) I was greeted by an employee with a friendly smile and was asked if they can help me in any way! I for one am a sucker for customer service, so that REALLY got me in a good mood already! When I got to the sunglasses I for one was… well…OVERWHELMED with choices, in a good way! I was actually able to customize a pair of glasses I wanted to get for my boyfriend. I had a lot of options such as what color sunglasses frame, lens, lens shape, and different filters! (Example: polarized or not polarized). I definitely walked out with confidence in what I purchased, BOTH from the wide array of products they had to offer AND the amazing customer service the staff there had to offer!

This store doesn’t have a huge selection, but this rating is strictly based on the customer service I received from Andrew and Daniel. I’m really picky and require a lot of attention as well as catering to when shopping. These 2 employees were very helpful when selecting a pair of pricey sunglasses as well as patient, especially considering I took 1.5 hours to pick out a pair. I also appreciated the fact they didn’t try and sell me the most expensive pair and weren’t pushy as far as the sale went.
Frankly, I probably wouldn’t have even made a purchase, but their customer service was so stellar, i couldn’t help but buy a pair of shades for the ol’ ball and chain.

I came in here looking for something to keep my Four Squares from falling off my face (other than those silly chords you clip on the back). As expected, I was told that Oakley doesn’t sell anything like that. BUT, then another employee, named Karina, stopped me and told me she had a customer come in with the same issue and had the solution.
She pulled from under the counter a bin of raw parts from other glasses, pulled out some rubber backings, and rolled them onto my glasses. Problem solved! And it even looks like they’re meant to be there. And the service & parts were free of charge
Karina was incredibly resourceful and friendly the entire time. I’ve never had such wonderful customer service in a store before. She didn’t have to do what she did, and I’m sure most employees at most stores would’ve just said ‘sorry’ and let me go on my way. Karina, I hope you get the recognition you deserve!

i love Oakley. i miss working there…
but things have changed over the past couple of years once Oakley sold the company.

I love all the Oakley products especially all their sunglasses! My daughter worked there for a while and it was great we were able to get a discount on a few pairs and they make so many new styles to chose from.

Forgot to mention they also have a set up to customize a pair of glasses, frame color, lens etc, then they put them together for you. pretty cool !

Glasses are pricey but worth it!
My last Oakleys last me almost 3 yrs… very happy with the product and great service everytime I shop in Glendale

I love glendale oakley!!! Working for such a great brand is the best! I wouldnt trade it for any other sunglass store!!! You truly get for what you pay. As for Damon we are very happy to have such great fans like you! We thank you for your business! We will go above and beyound for our fans!!! Unfortunately there are some cases that we cant do much but we tent to go above and beyond for everyone. Whoever had a bad experience in our store we welcome you to come back and check out the highest technology and the most organic sunglasses for your eyes. :) ps we are located on the first floor right across from the california terrace food court. In between macys and jc penney. 1124 glendale galleria 91 201. Adress listed is wrong.

I’m a total Oakley geek. I love anything and everything Oakley and consider myself to be a «collector» of their sunglasses.
I needed to pick up some spare parts for my sunglasses and the first person that helped me knew exactly what i wanted and was very friendly. Then i asked if they had spare parts for a very old pair of glasses and the manager chimed in and ran to the back to check for me. She came back out with baggies full of stuff, but unfortunately didn’t have what i needed.
In regards to the poor reviews below, you have to keep in mind that sales staff change all the time and some people just don’t have great customer service.
My experience at this store was great. 5 stars for a very friendly and helpful staff.

I totally have to disagree with Christina O. ! The store is clean, organized, and have a lot of selection with their shades. Although, not a lot of selections for women, the employees makes up for it. They provide excellent customer service and is always available to answer any questions. If a product isn’t available, they are happy to place an order for you or simply call another store to see if it’s available at a different location. I will definitely come back here for future purchases!

One of the best experiences I have had in retail in a long while. The sweet young lady behind the counter was quick in finding what I needed, apologetic there were only two choices available, but then hooked me up by making all the replacements for me, cleaned my lenses and frame, and dialed me in.

I think this store has plenty to offer! Excellent display of eye wear and apparel. Although prices are a TAD BIT pricey, its definitely worth what your paying for. The employees their try their very best to help out the customers, on top of that they are very informative about the products they carry and from my experience leave a good impression on customers when leaving the store.

Poor customer service!!! I went in to purchase a pair of sunglasses I saw on the Internet. «R» looked bothered that I had asked for help in seeing if item was in stock and if I could try them on. Didn’t even know which pair I was asking for though I had asked for it by name. Said he was «new». The nose pad was crooked on the pair I tried on. «R» said I could adjust it myself. «It’s no big deal.»
After purchasing and trying unsuccessfully to correct the nose pad, I returned to the store to exchange the pair I had bought. Once again «R» was there. And once again, he looked annoyed I was even there. Said they were out of stock and exchanged them with the floor model. (I figured having the floor model was better than having an ill fitted pair.) «R» basically threw the floor model back into the bag I had bought in. I asked if he could at least clean them up a bit and he acted as if I had asked him for a huge favor.
Called the store the next day to complain about the poor service. Turns out «R» was NOT a new employee but had worked there for a few years. (Can’t believe he lied about something so stupid!) Not only that, he was one of the managers. The female supervisor/​manager I spoke to on the phone was nice. She listened, apologized and said she’d talk to «R». However, since he’s a manager, do I really expect him to improve? She suggested I come in when he’s not around.
I really love the pair of sunglasses I bought. However, I will most likely never purchase from that store again.