Petco

If I could give 0 stars, I would. After recently learning what this Petco, and every other Petco allows to happen to the small animals that they purchase from breeders, I will not be back. I used to shop for toys, treats, and bedding for my dogs here, but they have lost my business until they no longer sell live animals. My business will go to local pet stores that do not sell live animals, and so should everyone else’s.

I often take my little chihuahua to the grooming salon at this location. It’s just a hole in the wall salon, which seems kind of oddly placed. Strangely enough, their prices are a bit higher than the services I receive at PetSmart. However, I’ve found that I get a little bit more consistency with this location with the groomers not trying to cut corners.
The store itself is fine. I’ve bought a few items here without any problems. It doesn’t stink as badly as some other stores do. The VetCo people who come on Fridays are nice, although one time, the doctor didn’t show up so they had to send us over to a different location. We were provided with a discount code for our troubles, so I can’t complain.
It’s not the best experience you’ll have, but it’s convenient if anything else.

Not happy! I get to the salon and they have temporary hours. 8−5pm. When normally they are open til 8pm. Couldn’t get my dog’s nails trimmed. I don’t get off until 6pm and it was really inconvenient. Next time I will call to double check the hours.

I come here every once in a while to get dog toys and supplements. They have a good selection of dog toys. I wish they had more vitamin and supplement options for dogs with food allergies, most of the ones they carry are chicken based and my dog is allergic to chicken. I have never used the grooming services here but I have used the shot clinics. The shot clinic at the Petco on Northern is so much more organized and the vet that came in to do the shots was nice and friendly with all the animals.

I don’t know what Petco these photos are from, but this Petco is pretty lackluster. Grooming looks like a little hole on the wall and training isn’t really present.
As normal, it smells. I think it’s the ferrets and the fact that they house too many pets per cage. I’ve even seen a dead white mouse under a pile of live white mice… like it had been suffocated by the mass. The employees seem like they are bored and just there for the paycheck. Saltwater aquariums are a nightmare, and bugs everywhere around the reptile section.
Not worth the effort really.

Peeeeewwww!!! (as my thumb and forefinger are instinctively squeezing both nostrils together) I’m not sure what smell that was that hit me in the face while walking through the front door, but whatever it was, I hope it doesn’t stick to my clothes. Some type of mix between urine and reptile!!! Regardless, I stayed long enough to realize their prices we’re just as inflated as the other guys, so I wont be back. Even the clearance stuff by the front door wasn’t priced low enough to make me want to endure the «WHAT THE FUNK» smell any longer. Too bad. I did happen to notice they had several cats up for adoption. Those were reasonably priced, but I’ve already rescued 3 and bringing another adult cat into my insane asylum would only create even more mayhem.

My review will be for the Grooming site within this Petco location. I took my dog into Petco Grooming for the second time to be groomed and the appointment was at 2pm. I thought I’d shop the store and wait for my dog during her appointment. It couldn’t take more than 45 minutes to an hour, right? Nope! Once I was done shopping around the store I went to check the progress of the groom. The groomer was gone and I could see my dog in a kennel waiting to be serviced. Also, my dog is a rescue and is afraid of being in a kennel, cage, crate. I continued to wait and the groomer returned at 3pm. She said, «Oh, have you been waiting the entire time? A groom takes two to three hours.» I wasn’t sure how to respond because I was upset but I didn’t want her to know and then rush through the groom or «accidentally» clip my dog. I asked her when she thought she’d be done and she said, «I’m off at 4 so she’ll be done by then.» Ok, she’d be done in AN HOUR.
I headed home without my dog at 3pm and then had to return at 4pm when the initial appointment was at 2. I thought it was ridiculous for the groomer to schedule an appointment clearly during her lunch break. Sheesh!!!
All in all, she did an ok job on the groom. I would give a lower star rating for the grooming portion because of the lack of customer service, but I’ll return to the store because other Petco employees were fantastic and helpful. It’s too bad because the first time I visited the Petco groomers last June it was such a positive experience, it’s close to home and reasonably priced. I’ll visit this Petco again, but I will be seeking a new groomer. Bad scheduling and bad customer service speaks volumes.