Planet Beach

Every now and then, I just need to go and get some color to my skin. Usually wintertimes mean for a me that is far less dark than I normally like to be. I stumbled across this place on my way to the nearby gym and thoroughly enjoyed what I saw. I’ve done tan places before, but Planet Beach has 1) great customer service and 2) more than just tanning beds.
There have been times I went here to partake in everything I could EXCEPT for the tanning, which is something I’d never have contemplated in past places.
–A steambox with some red light therapy? Yes please!
–Dry sauana for a bit and then hydro massage for my back? Let me think-​yes!
Everything is well-​maintained and cleaned. Plus, they have a water station to refill containers with, which is fantastic.
The customer service is wonderful; the people here are friendly, knowledgeable, and great at their jobs. The only constructive comment I can offer is that they tend to focus SO much on making sure the phones are answered, they can leave the people waiting in-​person hanging a bit.
Tips for those planning on coming — this place is popular (understandably so), meaning you can (and should) actually call ahead to make sure what you’d like is open and make an appointment. They are great at setting times up for you, but don’t be surprised if you don’t to find that what you went for is occupied.
All in all, I highly recommend it!

This place has a wonderful atmosphere. The place is always remarkably clean and the staff members are knowledgable and very friendly. The services they offer vary from tanning to skin care. I get remarkable results from the tanning.

Absolutely awesome place. I joined this afternoon and I must say everybody was super friendly and took more then enough time to go over everything with me and make sure I was welcomed and understood how everything works. I can tell I’m going to love this place and be visiting quite often. The place is super clean and I was surprised at how many features this place has for a great price.

Excellent customer service and very accommodating. The spa director was excellent at her job and training a new employee. I would definitely recommend this location.

I went for my 2 nd visit and was again blown away by the service and product this place has to offer. Sara helped me today set up, all the machines and I truly enjoyed my 2 hour stay. This membership is so worth it. I will go one more day before I leave for business and will go through withdrawal. If you want to lose weight this is the place to go. I do my workout and this is my reward.

Awesome place I’ve been a member for several months it’s well worth it for hundred dollars down, depending on package it’s a monthly payment of 40, 50 or 60 it’s well worth the money I get to relax after work every week and I can feel like million !!!

I usually only do Unilocal reviews for places that I love, but Planet Beach warrants me breaking this trend. I went to Planet Beach a year ago, after my previous tanning salon (E! Energy Tanning) closed down. I was adamant that I didn’t want to buy a package because I had with E! And they had spontaneously closed and I was out a lot of money. The girls at Planet Beach assured me that they weren’t going anywhere and if I bought a package there was no way I was going to lose my money AGAIN. I let them know I wouldn’t be in regularly that I travel, I was in for this tan prior to a month trip to Italy, that I had already spent 6 weeks in Vietnam this year. Everything was FINE. I WOULD NEVER LOSE MY MONEY THERE. So I go to Italy, come home, end up having to have an ectopic pregnancy removed, shortly after I had to have a colonoscopy, and two months after that I miscarried and ended up in the hospital. It has been a year, and I am finally on my feet. I need to get away for a weekend on the beach. I called to get a tan scheduled. The girl on the phone said I hadn’t been in for a year and a week and packages expire after one year. The staff harassed me into buying a package and assured me I wouldn’t lose the money in any way! Then this. So disappointed.

Absolutely appalled with this place. They do not care about their customers, all they care about is money. After being a customer for 6 years they treated me horribly when it came time to cancel my membership. They make you jump through hoops just to cancel and act very defensive when you ask to cancel in the first place. I have used my membership maybe 4 months out of the last 12 because it is no longer convienent for me to get there, I wanted to cancel a month or so ago and I waited because they said if I didn’t complete my 2 year contract, even though I’ve been a member for 6 years, that I would have to pay for the next 60 days. So I waited thinking hey I might still go here and there, and when I finally went to cancel they told me I still have to pay for the next 30 days because it’s in my contract. Totally ridiculous! When asked for the owners information they refused to give it to me. And then they accused me of not going to pay my last month even though I told her I was. They even wrote on my termination form that if I didn’t pay the last month that it was going to go to collections. Really??? Absolutely rude. I do not recommend ever going there unless you want a ball and chain strapped to your ankle.

Super personable staff. I always schedule my week in advance and never have a problem getting in. All their tanning beds are top notch. The slim capsule is intense and I recommend not going the whole time or you’ll get majorly dehydrated! Spray tan is such a great color!

I love this place. I feel like I live there I’m in there so often. There are so many services from teeth whitening, tanning, massages, facials, red light, UV free tanning, slim capsule, a sauna and hydration stations for your skin which minerals are added for either weight loss/​tan extender/​anti-​aging. They have everything to keep you looking your best and their in house products are amazing from nutrition to moisturizers.

I love this spa!!! The services are awesome and staff is so knowledgable and friendly! I don’t know how I survived without them!

Great customer service and love all the services! Very happy with this location. Been going here for about 6months. I love the hydration station (:

I am a member of planet beach of Glendale arizona. I had a 20 dollar coupon and spent 2 hours my first day with Brittany, whom was such a delight to be with. She took the time to walk me thru everything. I now go almost every day and these 2 girls Brittany and Samantha always greet everyone with a smile. They make this place fun. They have helped advise me on which products that will help me the most. Thank you so much for having a great staff that makes you feel welcome.

Brittany and Megan are amazing! They are always working very hard and very knowledgable about the equipment! Love it here!

I got a voucher from Amazon local for three spa treatments at Planet Beach for $ 15. There were a selection of treatments available but I choose the massage, facial and full body hydrotherapy. All of the treatments are automated in that it’s a machine doing it rather than a person, which I liked because it can be awkward having a perfect stranger touch you!
It was so relaxing and peaceful and I left feeling totally at ease with the world! The building was very clean, the staff were really friendly and there was no pressure to buy. You can pay a subscription for unlimited monthly treatments, and while I didn’t sign up for this, I certainly would consider it if I had a slightly higher disposable income. Overall, a great experience and I would not hesitate to go back next time I see a special offer. Still, it’s much cheaper than a conventional day spa.

Staff is friendly but I don’t use the service and the company makes cancelation very difficult.

I can’t even remember when I officially joined this P.B. BUT I LOVE IT. I come in almost daily for the Aqua Massage (a dry water jet massage bed)… then when time permits I enjoy tanning, red light facial or red light bed, and the hydration station… I’ve done the Thin Capsule a few times as well.
It’s so much more than tanning and at the same cost, or better, than most of the tanning salons I’ve been to. I also enjoy their monthly client appreciation parties.
My favorite employee, Lindsay, is no longer there, but I think it’s great the staff all knows me by name when I call and book my appointment. They are all nice and friendly to me.

This is a nice salon it’s a shame it is ran so poorly. The customer service is terrible the girls at the front will lie to your face just to get a sale. & when it comes to canceling good luck! They are gonna make up all these polices that you need to pay this, that & the other but will only tell you they need a 30 day notice when you sign up. they have done it to me as well as many of my friends. DO NOT get a membership here! I highly recommend pure tan or celebrity which have locations near this salon.

This place is easy to sign up for and hard to give up because all the other stuff it has, not just tanning. But the tanning is great!
The red light therapy is definitely my favorite. Read all the pros of using red light online. Makes you feel refreshed and rejuvenated just getting out of the bed.
The hydra bed definitely helps keep your skin from being dry and the slimcapsule I’ve only tried once and love.
The water pressure massage bed is pretty great too, I can get stuck in that place for hours.
I’ve only done the spray tan at the North Scottsdale location on Bell as it has the HD bed and I’ve had amazing results, no orange color, doesn’t fade bad or streak.
Only complaint as everyone here is the costumer service, the Scottsdale location and on 75^th ave is much better. I’m not a fan of the «I think I’m better than you» or I lack customer service and people skills so I come across snotty attitudes.
No you do not have to buy their products to use their stuff I buy almost all my products NOT from them. Unless they have a 60% off sale, who could resist that.
Some of the girls in there are growing on me or I just learned to ignore them and use my membership for the services and use them as a computer check in check out system.
I will gladly change the review on the customer service if it gets better however I will still use this for the time being

Want to get screwed royally? Then this is the place for you!
Their friendly faces are always awaiting for you as you enter through the doors until you become their customer and sign on the dotted lines.
I was moving and told them I had lost my job and wanted to cancel. They talked me into going into a lower 19.99 rate and forgot to tell me that I couldn’t cancel my membership after the new rate locked me into a 6 month contract (never signed anything either). When I went to cancel they wanted me to pay for the remaining months my contract was locked into… KNOWING I was moving.
I also spray tanned one day in which the «new» towels had bits of glass and cut me. I showed the girls and they mentioned they were new towels and just said «Oh my» and threw them in the back. No apology or are you okay? Nothing!
They are inconsiderate, non-​ethical and completely disrespectful… but, if you want to be taken advantage of and locked in for life, I suggest Planet Beach!