Residence Inn Phoenix Glendale

I trusted tripadvisor over Unilocal for the first time in half a decade. Bad idea.
It’s not that my stay was not good, but it did not live up to this 4.6÷5 that the advisor had told me it was.
Check-In.was a breeze. My keys were ready for me, quick swipe of my card and I was off. They did not bother asking for my AAA membership card which I had used to book the room.
Customer service was okay. The front desk must of been overwhelmed at the high number of drunk Mexicans that they had to deal with it, so maybe I should give them a pass. The front desk rep let me get away with one as well, when I got into a small back and forth with another guest. Team no snitch.
I never complain about elevators, but please do us all a favor and renovate them. They looked like a run down version of the elevator that Will Smith got stuck on in one of the episodes of the Fresh Prince of Bel Air. We’re 90’s talking.
The rooms were a bit 03. But VERY VERY clean. We had a 2 bedroom suite that lived up to its name in size. Full kitchen with 3 tv’s and 2 bathrooms. Bathroom products were good and the beds were comfortable at a B grade level.
The breakfast though. eh I expected a bit more than a waffle to cure the morning after hunger. Sure there were other things but they did not sell me on them. It’s more of a «to just put something in your stomach» kind of thing.
They offered a shuttle, it is contracted and they charge 5 $ round trip to the University of Phoenix stadium. You’re better off Lyfting as It fills up quickly and the driver appeared to be working it on his day from his usual minuteman gig.
The price felt justified, nothing more or less. If you’re in the area for a game at the stadium there is a Renaissance across the street, check up on that first. If it fails and you can get a decent deal here, then go for it. You’ll get the essentials at an A-​OK level.

This hotel exceeded my expectations. We walked into the room to see plenty of space and a full kitchen area that came stocked with all the necessities (I.e. Dishes, utensils). The hotel was clean and the service was great. At first, we hesitated booking this hotel because we wanted to be walking distance to Westgate and Tanger Outlet mall but found that the hotel had a limousine service that transports you back and forth for only $ 2 per person. We would definitely recommend this location.

Tuesday night. 2 bedroom suite spring hill suite and residence inn share a common central drop off. Nice pool common to both and a nice bbq area/​covered patio. Well maintained facility. Looks like it’s relatively new or recently refurbished. Nice happy hour in the evening and decent breakfast in the AM. Not thrilled with the lack of separation between smokers and non smokers in the outside common areas (patio, pool, etc). To me, that downgraded the experience.

Just stayed in the double bedroom suite for first time at this location. We travel the world, as well as USA, and always use Residence Inn. This location is nicely appointed, but the maid service was not very good. Had to ask for supply of drinking glasses, bath mat, TV channel guide, and other things that are normally standard. Not a big deal, of course, BUT when you pay WAY TOO MUCH for rooms during training season, you expect at least the basics. Staff was excellent and very willing to be of any assistance. Love the free WiFi and use of a PC. Breakfast included offered several choices, but the scrambled eggs were not so great, way overdone and rubbery. Coffee is poor quality and way too weak!!! Had to actually add VIA powder to get any real taste. Coffee is a HUGE deal when traveling so PLEASE improve that aspect.

We arrived late night after driving 6 hours. The late night lobby attendant was on the phone for 10 min he didn’t greet nor say one sec or acknowledge us. Nor apologize. He wasn’t personable and wasn’t great with customer service in general. We were tired not good. There was no bellman to take our luggage we lugged it all up ourselves. The room was very nice and modern. It was nice to have free hot breakfast in the morning, I asked the same guy did they have vanilla ice cream. He said yes I put on my clothes go all the way down stairs and they didn’t. I loved the hotel but the hotel lobby attendant kind of made the time sour. I was reluctant to call the lobby for my needs because of his tude.

Very clean and nice decorated rooms, full kitchen. No bad odors throughtout the hotel. Attentive staff, I called to remove the broken alarm and no problem, quickly switched It out. The FREE breakfast is so good and not just your typical continental, they had eggs, bacon, french toast potatoes. It was sooo good. Good location, walking distance from University of Phoenix Stadium.

Excellent place to stay. Clean, well appointed for this type of hotel. Fast easy service and a good breakfast. We will be staying here each time we come to visit the grandparents.

Hubby and I were looking for a place to stay for the weekend once realizing that the JT concert and 1^st cardinals game were scheduled for the same night. We knew it be busy and didnt want to fight traffic there and back. However we started our search late (the night before). It was booked everywhere in the area. My husband being a Marriott Platinum member called the Residence Inn and to our surprise they had room for us even tho they showed «full» online. fYI they reserve about 10 rooms Especially for their platinum+ members till 6pm the night before. The girl that helped us was super friendly and greeted us w the same happiness when we arrived.

I was here the first week in April for a US soccer match against Mexico. I used 2 gift certificates, for a 2-​night stay on a Tuesday and Wednesday night. Considering the Renaissance hotel across the street was an extra 20,000 points per night, it wasn’t a bad deal. I should also note the Renaissance hotel across the street’s a category 6 hotel, and my gift certificates were only valid for categories 1 – 5.
This hotel is ideal for those attending an event at the University of Phoenix stadium. It is across the street from the Westgate center (movie theatre also available), so there are bars/​restaurants to eat before or after your event. The walk from the hotel to the stadium is probably about 20 – 30 minutes or so at a leisurely pace.
The hotel itself was okay. There were a lot of USA soccer supporters, as well as Mexican fans. Breakfast was ample. All the fixings for breakfast tacos were available, and being from Texas, I very much appreciate this. There were so many different kinds of condiments and spreads; I think I counted at least 5 different kinds of jam to choose from, which is very unusual! Although I typically give Residence Inns three stars, I added a fourth just for the wide variety at breakfast alone.
If you wish to workout, you have to go to the Springhill Suites across the semi-​circle. This is also another Marriott chain hotel. Your room key will work for the gym in the Springhill Suites. To enter, go through their lobby and turn left. The fitness center will be on the left. You can also enter/​exit directly from the outside, but for your first time, go through the lobby.
Residence Inns are like an upscale Homewood Suites (Hilton chain). They come with a fully-​stocked kitchen (plates, mugs, drinking glasses, stove, microwave, big fridge etc), which I very much appreciated when we ordered pizza after the match. A light dinner is also provided on certain days of the week, although we were never around to take advantage.
I should note the free gift certificates were earned as a result of Marriott’s MegaBonus promotions from the past. From July to September 2013, October 2013 to December 2013, and January to March 2014, you could earn one free gift certificate when you stayed two times at any Marriott chain (to up a total of two gift certificates per earning period). The gift certificates are valid from one year of earning. Not bad! Be sure to continually check your Marriott rewards account for promotions!

Great hotel! Friendly staff, big rooms with everything I could possibly need while I am here. This is definitely my new GO TO facility hen I stay in the Phoenix area.

I stayed here for 3 days during a conference in April 2013. The staff deserves 5 stars for the service they provided. Everyone was very friendly and accommodating. The hotel grounds are really beautiful and I enjoyed sitting outside by the pool.
The room we stayed in was not very clean. There was a drink wrapper outside the door when we checked in. The coffee maker had an old used coffee filter from the previous person who had used it. Also there was a little pile of dirt in tile area near the front door. It looked like it had accumulated there over time or housekeeping swept a pile of dirt and forgot to pick it up. When I checked the bed before getting in it, the bedskirt near the top of the mattress had hair and dust on it :(Although they change the linens, they do not change the bedskirt between guests which is pretty gross.
During the mornings the hallway smelled like a dumpster; I think they must store trash in one of the storage rooms overnight because the smell was completely gone by the afternoon.
The breakfast was the usual that this hotel provides, however the bread products (muffins, bagels, etc) were stale and not edible at all.
This hotel could be a solid 4 star property if the housekeeping issues were resolved. I would not stay here again.

I am very pleasantly surprised by this hotel. It is sparkling clean, and each room has a full-​sized kitchen. There are plenty of outlets everywhere for your electronics, and water pressure in the shower isgreat.
There’s no room service, but there are plenty of restaurants in walking distance to the hotel. There is one which also delivers, menu very conveniently placed in the hotel information guide.
FREE WiFi for all of your devices, and FREE parking, too. Very, very nice.

Stayed here for a weekend to attend a football game at the nearby Cardinals Stadium. Hotel staff was very friendly and were over-​the-​top helpful with any questions we had about the area.
The rooms were spacious and clean. I would definitely recommend this hotel to anyone looking to stay in the sports complex area of Glendale.

We stayed at the Residence Inn July 2012. Our experience was nothing but positive. The rooms were clean and modernly furnished. The staff was extremely nice and the free breakfast was fabulous. It was far more than I expected for «free breakfast» Also, a variety of shopping and places to eat are in close proximity.
If you have AAA, you can get some really good rates. Overall, you will get your money worth.
This is now our official hotel of choice when visiting the Phoenix area. Book a room, you won’t be disappointed.

I would go three and a half but I can’t. The place was clean and the room was nice. The dishes they supplied were not clean enough to use, but a quick rinse made them fine. The floor plan of the actual building was stretched out and a lot of the rooms, mine included, are far from the elevator. I didn’t use the pool but it was clean and nicely appointed.
It is near a lot of restaurants and shopping. It is also close by the University of Phoenix Arena and you may find some traffic problems during events. Not too big a deal though, wide streets, just stay off the highway right before and after the games.
The sheets and towels were spotless. Minor issue, they didn’t supply moisturizer as most hotels do, they do supply shampoo and conditioner. Maybe the moisturizer was an oversight on my housekeepers’ part. Probably so.
The breakfast was typical, but free so they got that going for them. the food they put out at night was not very high quality, but don’t expect gourmet food to be served free off of hot plates in a hotel lobby.
I have my own 4g hotspot so I can’t speak to the wireless quality.
Safe bet for families and business travelers who only need a day or two.

I found this place excellent. They oversold the type of suite we reserved and upgraded us to the presidential suite, thank you. Front desk staff was nothing short of excellent. Free WIFI worked fine for me and was as fast as most. I found their prices pretty steep but they’re actually one of the cheaper hotels in the immediate area. Free self serve breakfast room was a very nice touch. Eggs, sausages, pancakes, cereals, juice, coffee, toast, muffins, etc… all was good. Short walk to
arena.

This place has great rooms and great customer service at the front desk. Make sure to sign up for the rewards card and refer a friend if one is near.

The good: The rooms are nice (especially the 2 room suites) and very clean. The hotel is in a good location, right across the street from the Westgate Center and University of Phoenix stadium.
The bad: Internet is wireless but extremely slooooooww. I think dial up is faster. You can pay for «premium» wireless internet (very pricey) but it’s not worth the cost. I decided to pay for the «premium» service only to find out that there is no noticeable difference between the free and «premium» internet. I called the front desk to complain and they credited back my account.
The outside patio and pool area is very nice but it’s shared with the Spring Hill hotel directly across, therefore, it always seems to be busy with kids running wild.
Overall, it was just ok for me.

what a fiasco! We had a confirmed reservation and we had a confirmed request for a quiet room — but the front desk clerk put us in a room next to the LAUNDRY!!! And she did not care, not one bit.
So we left.
and we won’t go back.
Avoid this place unless they get better help.
geez.

This place was great! After months of research, I finally found this hotel and on top of that got a great deal on their website! There were 5 of us girls and we stayed in the 2 bed/​2 bath suite for $ 120/​night! There was a full kitchenette and a pull out couch in the living room. Also, they have a complimentary buffet breakfast until 9am. Their food selection was really good, too. They also have a pool and a mini market in their lobby to purchase snacks, beverages and even beer. This hotel is conveniently located just a couple of minutes from Westgate Mall. You won’t be sorry if you stayed here!