Staybridge Suites Phoenix-Glendale

I knew I was in trouble when I went to check in and I was informed that they downgraded my room from what I reserved… and that was the best part of the stay. This place is a DIVE! Bad attitudes… bad service… grandma furniture… sheets as thin as Kleenex… this is a 1 star hotel at best. i would rather stay in my rental car… They raised the price because of the Fiesta Bowl… it was a rip off… STAY AWAY

Customer service was great. The room was very nice and big. I needed the battery changed in thermostat and they came immediately to do so. Would definitely stay here in the future!

Where do I start…
1. When we arrived the front desk only had one person working. Waited 10
min to be helped. Plus, she kept messing up and starting over.
2. Get into the room, room was so small, smelled bad and was dimly lit.
3. Went to the pool, there were no towels. Asked the front desk 3 times to deliver towels and never did.
4. We needed more towels in our room, it took an hour to get new towels. It was the front desk lady that delivered them. She seemed to be the only one working?
5. Went up to the front desk, front desk lady who was really nice by the way, was talking in front of customers of hotel disputes.
6. Phone rings, front desk lady goes over the radio, «blanks baby daddy keeps calling»…
7. Our room had a couch that turned into a bed, there was only one pillow, and no blankets for warmth.
8. Asked front desk lady if she could bring more pillows. They were out.
9. Couch bed is horribly uncomfortable with springs that punched your back.
10. Breakfast that they serve, was disgusting. Eggs had fatty grizzle and didn’t even taste like eggs.
The only good thing about the hotel is the gym, and pool. Other than that don’t stay here. You will be very disappointed. Plus it costed us $ 300 a night for this crappy place! Highway robbery at its best.

It was very nice. I enjoy Staybridge in general, and this location was no exception. Clean, updated, friendly staff.

Beautiful hotel located in a nice convenient area. Friendly helpful staff and decent breakfast.
My complaint is the cleanliness of our room, or lack of! Housekeeping left the previous guests towels hanging in the bathroom, that was really disgusting!!! The headboard was so dirty, it looked like someone has spilled a soda or beer on it because you could see it streaked on the headboard and part of the wall. My 3 year old found an old hardened muffin behind the nightstand, none of us had eaten any muffins so who knows how long that muffin had been there rotting away, The walls in the kitchen area were dirty and looked like they hadn’t been wiped down in a long time because you could see food stuck to the walls. We travel to that part of Arizona several times a year and unless the hotel makes a greater effort in assuring that housekeeping does a way better job of cleaning the rooms, We will not stay there again and will make sure our company never puts any of our employees in that hotel ever again

(DISABLED? PLEASE READ) I am writing this review after a very long cool down period and after several obstacles life decided to throw our way. I also didn’t want to share personal medical issues on here but this story needs to be told. These last 10 months have been hell and the management and staff at the Staybridge Suits did not make things any better. In August I was forced out of my home due to smoke and soot damage. I had heard from one of the employees aka an acquaintance of mine that this was a great place to stay. This person had given me a voucher to stay at the hotel so I thought this was a perfect time to use that voucher. When I arrived at the hotel I was disappointed to find out this acquaintance had already been dismissed from her duties at the hotel (ALSO MEDICALLY SHAMED). I was a little surprised because this person is one of the most delightful people and her customer service skills from her previous job were the reason we became acquainted. Despite my disappointment and being told I couldn’t use my voucher I decided to give them my business. Before checking into the hotel I asked about a handicap accessible room and if my medical condition was an issue. I was enthusiastically assured that it was not an issue and that house keeping was available if I needed any help (not true). The room was a regular room but because it had the amenities I needed and was close to home if I needed I decided to check in. I should have ran at the first sign of trouble but you live and learn. So I get the keys and I walk into a room that was so sad looking. The curtains were falling off of the rod, the carpet was torn up so bad I almost killed myself walking into the bedroom and the couch had a slit in it the stuffing was coming out. We were so tired we decided not to deal with it and got settled in. The first thing I did was take a bath while my mom and brother got started on dinner but they quickly found out that only one of the burners on the stove was working. No biggie right? We can use the grill to cook the meat since the grill was right outside our room. NOPE! The grill was broken too. My mom ended up having to walk to the hotel next door to use their grill so our fish wouldn’t go to waste or go bad. I was pretty upset by this point because as I was taking a bath I noticed feces splattered under the toilet. I was the first one in there so it was already there when we arrived. I called the front desk and finally complained. Yes I was a bit peeved so I probably was not the nicest person but the attitude that came with Joe from Maitnance was really unprofessional. The next day the long list of repairs that were needed were done while we were out and I thanked them as they were done well and I was happy. However I was not happy about the snide remarks I received from Joe in passing each other in the hall. I’ll make this short because a lot happened. However I had no idea how mean and cruel the staff would end up being after my complaints were brought to light. After reporting the hotel to customer service and requesting my sheets to be changed due to medical stuff, my family and I were kicked out of the hotel and lies about my medical condition were told so that could be done. I was told I was a liability and due to the fact that I had started my period and stained a sheet. Then I was told I couldn’t stay there. Julie and a person from my management company placed the call to let me know and when they thought I had hung up they continued to talk about me. I recorded this conversation of Julie bashing me and telling lies. The next day as I prepared to check out I over heard someone call and request a handicap room. Julie told her staff member to tell the person they didn’t have an accessible room available because she wasn’t going to deal with «ANOTHER ONE» like that. I could go on about this horrible place but bottom line is they missed the mark in customer service. In my opinion stay far away from this place if you are handicap. Oh and they also allow non handicap people to park in a handicap spaces even if it inconveniences the disabled guest. I have pictures of this I’ll add later. I still haven’t recovered from this situation emotionally or mentally it was just so horrific.

Honestly, it’s a hotel room. Breakfast isn’t great but free but at night they serve complimentary dinner and have two beers on tap.
What makes this a fantastic place to stay is the employee team. What a friendly group of young and energetic people just waiting to make your stay comfortable.

The friendliest staff. Reasonable price. Conveniently located. I walked in and couldn’t lift a finger or even walk down the hall without someone smiling and helping me. Buffet every morning. Afternoon meal three times per week. Nice rooms and pool area.

Room 407
2Dbl + sofa
EXCEPTIONALLY caring staff and Manager who is there to make stay the best experience possible!!!
PROS
Nice pool
Free laundry
Conveniently located to shopping & stadium
Nice neighborhood
CONS
Small fitness room
Room wasn’t clean
Furniture too big for room

Four of us spent a couple of nights here over a weekend and we were pretty pleased with everything. Their rates were very reasonable but there weren’t any events occuring at the nearby Jobing Arena or University of Phoenix Stadium.
Overall the room was quite nice albeit a tad on the small size for 4 campers but we made it work. It was clean and close to parking even though we were on the 4^th floor.
They include a pretty nice buffet breakfast that features real hot and fairly delicious items like omelets, bacon and sausage. You can also make your own waffle while enjoying a fresh bagel or danish with your coffee while you wait. Plenty of fresh fruit, yogurt, cereal, etc. as well.
This is not a 5 star property but it probably rates as high as you can go for a hotel at this price point. Friendly and helpful staff, nice pool area and close to the 101 freeway as well as lots of restaurants and shopping. Oh, and they provide FREE wifi which is great.

Pretty great hotel if you are going to a game at nearby University of Phoenix Stadium (or to a hockey game — the Coyotes play across the street as well).
Rates were reasonable. We booked a 2 bedroom suite for Sunday and Monday night. The room was perfect — it had a full size kitchen with a large refrigerator, microwave, toaster oven (and toaster) and even a 2 burner stovetop.
Parking is free, they gave me a parking pass when I checked in. WiFi was also free, which I feel is just unheard of these days.
The staff was all very friendly. Unfortunately, not everyone was knowledgable about certain things. There was a sign in the lobby saying that they were offering a shuttle to Westgate for $ 5 per person. The agent told us that it technically started running at 4:30pm, but if we wanted to go earlier, they would call the driver. When we called and asked another agent to do this, she told us that they were not offering a shuttle and could call us a taxi. When I mentioned that there was sign and one of her coworkers said otherwise, she placed us on hold to «look in to it.» Of course, when she came back on the line, she had the correct information.
We didn’t eat breakfast or check out the pool, so I can’t really comment on either of those things. But our room was great, and overall the service was good. If I return to the area for a game, I would definitely stay here again.
Although Glendale is far from everything else (Old Scottsdale, Downtown, etc), it’s convenient for football and hockey games and there are plenty of bars and restaurants in Westgate Center.

They let us check in early to our room. The pool was not very clean there were cigarettes everywhere and the water was murky. The front desk staff was friendly and trying to arrange car service. But we figured we were so close to the pavilion so we are going to drive. The rooms are very spacious and the kitchen is fully equipped. I would have liked a king size bed but we got a queen. The bathroom is very small. But the organic amenities are very nice we would probably stay here again for a longer stay.

A surprisingly wonderful hotel. My partner & I decided to stay here solely based on it’s proximity to the Cardinals stadium (we’re here for a soccer match) and the reasonable price. I was expecting your run-​of-​the-​mill cheap hotel – but the Staybridge Suites is actually really nice. Our single queen bed room is huge! The kitchenette and fridge (with a dishwasher, believe it or not) is great, bed & pillows are super comfy, love the small desk/​work station. With the afternoon breeze coming in the windows today, I was blown away at how down right pleasant our room was (no pun intended). The lobby and pool area are just as clean and nice. the pool has plenty of sun chairs for everyone and a hot tub open ’til 10pm. Plus the weeknight «social dinner & drinks» provided from 5:30 — 7:30 constitutes enough food and alcohol to be a substantial dinner. Love that. There’s actually even a free laundry room on the first floor. That’s just crazy. So far staff members have been helpful and professional. I will definitely stay here again should I be back in the Glendale area.

A big THANK YOU to the staff at Staybridge. My mom was there on vacation for her birthday. I ordered an edible arrangement and had it sent to the hotel as a surprise. When my mom left her room Malarie (sp) hid the edible arrangement in my moms refrigerator. My mom later went to grab some water and was so shocked when she saw the arrangement I had ordered.
While I cannot speak for the quality of the rooms or the location, what I can speak for is the staff that are willing to go above and beyond their call of duty for something as simple as a birthday surprise. I was able to coordinate a surprise with the staff of Staybridge from thousands of miles away. Thank you from the very bottom of my heart for making my moms day one to remember! Very, very impressed.

Very good and friendly service. A great stay with our grandchildren. Laundry, wifi, parking all included. Easy walking distance to the entertainment district. Cabellas, across the street, doubles as a zoo for kids.
A really family friendly hotel.

We had a pleasant stay over New Year’s Day. The 2 room suite was perfect for out family and entertaining some friends that were staying in the hotel as well. The proximity to Cabelas, Westgate, and Univ of Phoenis stadium made it the perfect stay. The free dinner was a lovely perk and the breakfasts were good. The fitness room and the pool were also pluses.

Come out to this hotel whenever I am in Glendale. The rooms are great, the price is right. Its a great location with many places within walking distance.

Wonderful location for our daughters wedding at the ASU Stadium. Wonderful, helpful staff, immaculate room, great kitchen and the balcony was a treat in the evenings. We will certainly stay here again and would recommend this location.

Customer service here is definitely top notch. They go our of their way to make your stay a positive experience. We had just drove about 11 hrs straight from California, overnight and really needed a nap, so we called the hotel to see if we could check in early (7:15 am’ish) — they checked to see if rooms were available, and they were so we were able to get in early. Free breakfast buffet was on, so we quickly grabbed a bite to eat first, and then headed to our room.
The rooms are very spacious, and beautiful. Our room was a One Queen Bed, Jr. Suite. Nice kitchen area with utensils, pots, plates, glasses, fridge, stove, and even a dishwasher! Couch in the sitting area near the tv. Full bath/​shower combo, with sink just outside of bathroom, and a large closet. High ceilings also, which adds to the spacious feel.
On day #2 we slept in, and missed the free breakfast by about 20 mins… So, my husband called down to confirm what time breakfast ended. He was told that breakfast had ended, and they hung up. Within a few minutes the guy at front desk called our room to ask if we would like him to put together some items for us to eat from the kitchen. OMG, how nice is that!?! So we still scored some free breakfast AND got to sleep in! We were VERY impressed that Oscar went out of his way for us.
The pool area was beautiful, with a nice rock waterfall, and fountains that spray into the pool. Also nice hot tub. Slight con, was that the pool was colder than most Arizona pools we have been to, but not so cold that you can’t get used to it. And in the Arizona heat, it was quite refreshing. Temperature was about 110 — 115 degrees while we were visiting. They even have a BBQ down by the pool area that you can use.
On the day of check out we were running a bit late (as you can see, we REALLY maximized our stay ;) — at about 12:15 pm we got a call from front desk asking us if we would like late check-​out. Wow, impressed yet again! Normally, we are used to less friendly calls rudely «reminding» us of check out time, as if we don’t know.
Nearby there are tons of great restaurants in a plaza area called «Westgate» — even a fountain show, to music, in the center area of all the restaurants/​bars.
We researched hotels quite a bit before chosing this one, and the research paid off… We would definitely stay here again, if in the area!

We got a 2 bedroom suite at $ 132/​night. My parents had one bedroom, and my husband, daughter and I had the second bedroom.
The room: The kitchen was tiny, and ill-​stocked. We didn’t even have enough silverware for each person to have a set. We had to ask for enough silverware to get through our meal. We also had to keep requesting enough towels for everyone. Occupancy of this suite is 6. There were 5 of us, and only enough of everything for 4. The light fixture in the kitchen had so many bug carcasses in it, that we’re pretty sure it hadn’t been cleaned in a good long while.
The pool… looks great in the pictures. Both my husband and I were lifeguards in our earlier days, and the shenanigans going on in this pool endangered everyone. Unsupervised kids. Diving, head-​first, without looking to see if other people were in their path, into 5′ deep water, which will break a neck. In the other end, more kids were using the emergency life rings as pool toys. Unsafe is just the beginning. The staff didn’t care.
The amenities: The Sundowners — great for food, but not so much for the complimentary wine. You could have used it to clean a diesel engine. We tried both the white and the red (both in unlabeled plastic carafes) just to be sure. Seriously, if you want to know what Franzia tastes like when it goes bad, try it.
We chose to stay here over the Marriott Suites nearby because of a $ 7/​night price difference. Next time we’ll stay at Marriott.