Smokey’s Garage Door

Brian came out to give me an estimate on replacing a big bay garage door at my work. He looked at the door and asked «why are you replacing it?» I was told by 2 other companies that it needed to be replaced and was given estimates to do so. About 1 hour later he had the door repaired. It has been weeks now and the door works great. I will be recommending them to friends, family and customers. Thank you Brian and the guys at Smokey’s Garage Door for being a great honest company!

Thanks to Smokey’s Garage Door for quickly fixing the broken springs on my garage door. I called for service and they were available the same day although I opted for service first thing the next morning. The tech arrived early and was very professional. The door now works great and is quiet and smooth. I had a spring break several years ago and used Smokey’s then and wouldn’t hesitate to again in the future.

Kevin came out when we called for our garage door that stopped working. He was right on time (and in fact waited on me when I was late getting home). He found the problem right away, explained the malfunction, and my door was fixed in 30 minutes for a reasonable price. Would call again in a heartbeat if we needed to. Thank you!

Thank you Kevin for making my early appointment!

We were referred to Smokey’s by my cousin who owns a garage door business in Albuquerque, NM. Austin made the initial service call, and what a great young man he is… honest, kind and helpful. Our opener was taken into the shop and repaired, and reinstalled within 2 days. It works great, and Kevin the owner was quick to return calls to me. I would easily recommend this company for your garage door issues.

I’ve used this company for years and never, ever had an issue until today. I had a phone conversation with Joshua that went downhill. He was condescending and arrogant. I would not want him representing my company in this manner if I expected repeat business. It their business is focusing on AHS referrals then so be it. I’m a returning customer and would expect common courtesy from the vendor when we’re transacting business. Zach, the tech that performed the work, on the other hand was professional, courteous and efficient. I hope the work he did is what we needed as this was the second time we’ve had them out in two months.

OMG I should of checked out Unilocal before using these people. I will never use them or refer them again.

Dear fellow Unilocal Community members,
Please spread the word, DO NOT USE THIS GARAGE DOOR company: Smokey’s Garage Door.
I recently called them because one of my remote openers was not working and the gears were getting loud. After they replaced the sprocket/​gears, remote unit, external keyless pad entry panel, internal master garage pad, mother board… MY GARAGE DOOR NOW OPENS RANDOMLY ON ITS OWN!
Yes it is now quieter however, I wake in the morning to see that my garage door has opened sometime in the middle of the night on its own. No joke.
Smokey’s has responded that, «they cannot help me further — that their job is complete… since they cannot visually see a malfunction, they cannot help further.» So much for customer service and doing the right thing to correct an install that their company performed. The manager Joshua was more interested in reciting their top notch service rankings in AZ and that they are «the most widely used garage door vendor in az» and «highly ranked for their service standards», «I should call another garage door vendor to fix the problems…», «we can’t please everyone and fix them all…» were their responses.
I’m shocked and disappointed in the level of customer service and their inability to recognize «doing the right thing» instead of just leaving me with a defective system that leaves my personal safety at risk. In today’s competitive environment, the integrity of a business sets the standard and Smokey’s has missed the mark! #FAIL
Most unfortunate experience.
DO NOT USE THIS COMPANY.
*** Update: I find it humorous that the home warranty suggested to have Smokey’s come back out to troubleshoot their installations especially seeing Smokey’s response to my review… in light of the «law» as referenced in his comments.
The fact that we need to call in another vendor to clean up their mess is more evidence of their poor service intention in the first place.
There are enough poor reviews of this company on
that should have given me the heads up to start.

Would never recommend this company or American Home shield warranty. Paid over double to have a single spring replaced. Stay away unless you want to be ripped off.

We filed a claim through AHS at 11:00 AM and David of Smokey’s called by 11:30 AM to set up an appointment on the same day between 1:00 and 4:00. He called back at 1:20 and said he would be here in 20 minutes and he was. In less than 30 minutes he had the problems (2) diagnosed, fixed and was gone. He even took the time to give a couple safety tips, oiled the mechanisms and put a new battery in one of our remotes. He was very personable and a great representative of his company.

I was referred to Smokey’s Garage Door company by a neighbor. I had an intermittent electrical problem with the original Blue Max (old Genie door operator). Kevin was fantastic on the phone Saturday explaining to me how to personally fix the problem by adjusting a ground screw where the motor was located.
I decided to have a service call for Monday. The garage door had not been serviced since 2009. Austin called prior to arrival and wanted both cars pulled out of the garage. He replaced the ten rollers. One original metal roller was half broken and split. How it even operated was amazing. The door operation is much quieter and was serviced appropriately. Excellent service and response to my request. Highly recommend.

They came early for me so I could get to work. My spring had broken and the door was holding my car hostage. Doug was my tech, he had me off to work in no time and was finished in less than 30 minutes.

Any time I have ever used them they are out within an hour or so, great customer service, knowledgeable, and cost is usually lower than I thought! I have used them for years and wouldn’t even try a competitor because I trust the guys here.

I was extremely impressed with this company. I called and filed a claim through AHS and they sourced Smokey’s Garage Door. They were very responsive and were able to come out the following day. They also came in the time that they said and were able to fix the spring right on the spot, along with recommending other items. Cost friendly, excellent customer service and couldn’t have asked for anything better. They did an amazing job overall and will definitely be using them again in the future.

Today was the second time I’ve dealt with smokey’s. I would recommend them! I called at 735am to see if they could send someone out to replace the springs on my garage. The gentlemen on the phone told me that someone would be there before 11 but that they would call when they were on the way. By 750 they had called to say they were coming. The technician was prompt and knowledgable. From the time I called until the time they were done was less than an hour!

The spring on our garage door broke and we called Smokey’s when they opened the next day. They came out within 2 hours and replaced the spring within 30 minutes. We were impressed with the quick turn around time and would use them again in the future.

They came ontime, started right away. The price was right exactly what they quoted. The technician was very personable. This is not the first time i have used this garage door service. They have always prompt affordable and personable. I would use this company again if i have a garage door problem.

This company was assigned to my service request for my garage door from my home warranty, American Home Shield. My garage door was having issues closing (issue with the sensor) and I live in a transitional area in downtown phoenix close to the main road, so this was a safety issue for me and urgently needed to be fixed.
1) the company never called me to set up a time, as American Home Shield indicated they would. When I finally called them after a few days of waiting, I was given a time a week and a half away
3) The company then rescheduled the appointment 2 times after that
4) When the person finally did come out, they told me that they could not service the garage door because the brand was a commercial garage door brand (if there are brands not covered — they should have asked me on the phone BEFORE they came out to look and charge me a $ 75 service fee).
Now my warranty through American Home Shield says they won’t cover the repair at all because Smokey’s doesn’t repair it, and I still owe the $ 75 service fee, even though it won’t be fixed AT ALL via my warranty now. So this review is also about how bad American Home Shield is. But my main complaint is that Smokey’s should ask first what kind of opener it is. To not ask and charge a service fee is borderline unethical. So now not only do I have a home warranty I pay for that is worthless, it’s actually costing me even more money. I owe $ 75 for Smokey’s service fee, my garage door is now deemed not covered for repairs at all b/​c smokey’s wouldnt fix it and I’ll have to find another repair shop that will service it an pay the full price… and it’s been almost a month that my garage door has been having issues without resolution due to the poor communication, rescheduling and wait times. Lesson learned — don’t call Smokey’s for quick resolution or repairs on all brands, and don’t use American Home Shield Warranty.

I had the typical spring snap on a double garage door. After seeing all of the «spring loaded» warnings I decided it wasn’t a DIY project and a professional was needed. I called Smokey’s after remembering they were referred by the warranty company years ago.
When I called a friendly person answered and they set an appt for the next day. A two crew team arrived at the time promised and it appeared one may have been in training. I overheard Kevin (the lead tech) go through and explain each step to the other person as it was being done. It was refreshing to know this company trains their techs before just putting them on a route alone. Both techs were very informative, courteous and professional.
I had both springs replaced and asked them to also look at the bottom seal since it was looking old. They had one on the truck and did this at the same time.
A total turn key experience, the entire door system was checked/​lubricated/​adjusted, springs replaced and bottom seal all done in less than an hour. Price was reasonable and all prices stated up front.
Highly recommended.

Awful customer service.
At first I was just trying to get a panel and brace for a door I bought from them a few years ago. After calling numerous times and being promised a call back which I never received, I finally decided maybe it would be better to have them come look at the door.
I was told that I would need to be available between 1 — 4 pm and that the service guy would call 30 minutes prior to coming, well 3:30 rolled around then 3:45 so I called the office, the guy there told me it was the owner out on the calls and he must be running late, I asked how long he rudely said“I dunno” I asked if he could find out, he seemed completely put out that I’d want to know the time they would be there.
So the owner calls and goes into this tirade about how he’s on his way and early, I told him he wasn’t early he was supposed to have called 30 minutes before coming and be there by 4 so since he hasn’t called by 3:30, I had been worried about him showing up on time, that was my only concern. He started on some rampage of absolute BS, that I was being rude and shouldn’t have complained to his office person, I told him his office person was rude, then this guy really went off, I told him he better check his rude attitude before coming to my house, he said he wasn’t coming, which figures since they have no concept of timelessness or customer service.
Don’t do businesses with these hotheads. They are wound too tight to trust on your home, I’m actually glad the guy decided not to show up, because you never know what can happen with unstable individuals like him.