Southwest Business Machines, Inc

As a last resort we brought our machine to Southwest Business Machines. They are above and beyond wonderful. Quick, thoughtful and expert in repairs. So nice to have someone to trust with an honest answer and honest business dealings these days. They even helped me trouble shoot (an operator error) after I brought the machine back to the office.

The service we received last week was first rate. It’s difficult to find people with as much integrity and responsiveness as Southwest Business Machines. I highly recommend them to anyone.

I have been going to have my HP and Cannon machines worked on for over 10 years. He is by far the fastest and most knowledgeable repair man that I have met ever. Complete confidence in his company. Extremely fair, quick and reliable. Thanks again Grant.

I found this company when I was having an error message show up on my Canon printer. After all of the online troubleshooting, it told me that I needed to contact an authorized Canon service center — I was surprised to find there were only 2 in the Phoenix area… and luckily, this one was close to me!
I called and was thrilled to have a human being answer the phone! He was very helpful and answered all of my questions about service fees and possible charges — I said I would think about it (it was just $ 25 for the diagnostics, but I know oftentimes it’s cheaper to just buy a new one than have one fixed… and he agreed!). I decided to take it in to them anyway and see what was wrong.
I was greeted by Grant when I went in and he was extremely understanding and helpful — said he would check it out and get back to me the next day (it was about 4:15 pm) — I was very surprised to get a phone call later that evening from him — he said he was working late and went ahead and looked at my printer. Unfortunately, it was bad news… the part and labor would run about $ 125…pretty close to the cost of a new printer. I said I would think about it and get back to him. He understood and even gave me suggestions of places to look for new printers! I decided to purchase a new one… but was allowed to go back to the store to get the ink cartridges out of my old printer! A nice savings as I didn’t have to buy new ones right away!
It was just very refreshing to find a small business still ran on honesty and customer service! I feel bad for not spending more than $ 25 there… but should I ever need printer repair (or other business machine) services again, I’ll definitely be back!