Specs Appeal

Initially, I went to Specs Appeal because I wanted to buy a specific brand, which I thought they had, but I was mistaken (I mixed up two brands). Because I was already there, I decided to look around. They have bvulgari, chanel, OGI, pro design, tom ford, kate spade, ray ban.
A wonderful young woman greeted my husband and I and asked some questions. I had my RX in hand as well as my old glasses. I showed her and we talked a little about my taste, but then we started to comb through all of the cases, one by one, trying on glasses and giving opinions.
I took up a LOT of her time and almost walked out of there without a pair of glasses, but then she also asked her colleague if she could try to pick out some games in similar styles, and they ended up getting me a pair of glasses that I fell in love with!
Throughout the entire process they were so helpful. The doctor even assisted and provided his opinion on the glasses, which meant a lot — he seemed really involved with the sales floor. They even adjusted my husbands Warby Parkers (for a small fee) while I looked around.
They sized me and ordered my glasses right away, and they arrived about four days later. I went in and the service was still amazing. They made adjustments and then gave me this little gift bag with a cleaning cloth, solution, and my glasses.
The awesome thing about this place, besides the service and selection (they have mid-​high end frames), was that they give a spray bottle full of eyeglass cleaner that you can bring in and continue to get refilled. Go green, Specs Appeal!
Anyway, long story short, my husband and I were very impressed and he has decided that we will go back there next year as well.
Highly recommend!

It has been at least 10 years since I had an eye exam. I finally forced myself to get a check and was looking for an easy option. After checking on Unilocal (of course!) I decided to try Specs Appeal. Making an appointment was easy. FYI Dr. Ivanoski is only at this location on Thursday afternoons. He was very competent and knowledgable. He started the exam as soon as I arrived (10 minutes early). In total it took about 30 minutes. I did not need glasses but was impressed by the number of salespeople in the store (4). All were very friendly. I over heard a sales lady working with a couple looking for sunglasses. There was no high pressure sales techniques used. Overall it was a great experience.

We’ve used their West Bend store for years. We have always received excellent service and both stores. Friendly and knowledgable staff who are always willing to help. This time I didn’t buy new frames but had new lenses made. They were just as accommodating as when I have purchased a new pair of glasses. They even offered a solution for computer glasses that I will explore in the near future. We would strongly recommend Specs Appeal!

When people ask me where I got my super cute, unique glasses I tell the to go to Specs Appeal. Their customer service is AHMAZING. Picking out new glasses can be as tiresome as buying a new mattress. The staff at Specs Appeal made It anything but. I had fun and didn’t feel rushed or frustrated. The specialist that was helping me was so patient and understanding with my indecisiveness. I bought my glasses there about 3 years ago and I go in now and then to have the screws tightened. I’ve worked with kids (mostly toddlers) for 7 years now and this is the first pair I haven’t had replaced after a year. They’re strong and super super cute! I love my glasses but if I ever need a second pair i will be going back to Specs Appeal to buy them.

So THIS is where customer service has gone!
Kudos to the superb staff at Specs Appeal for making the onerous business of getting new glasses so painless and fun. Friendly, professional, smooth and trouble free :0)
Quirky perscription? No problem!
Hopelessly unfashionable? They can fix that!
One ear higher than the other? (Well, they didn’t really move my ears, but the glasses fit to perfection).
Shop here and be happy

If you are like me (and I have no doubt that you are), you understand that you can only be as cool as your eyewear. With a chunk of unspent FSA change in my hand, I took my sister with me to go eyeglass shopping. We stopped at a couple of stores in Bayshore that had a lackluster inventory, and then made our way to Specs Appeal. What an absolute delight! This is mos def where the cool cats hang. They have an immense and diverse inventory of frames. While they have their share to please the traditional and consertative folk, they also have an outstanding collection of very unique frames (at every price point along the spectrum) for the more daring. To be honest, I had a hard time picking just one pair and I may be in later in the year with more unspent FSA money for another pair I really loved. The staff were great, the store is hip, and the location/​parking are very convenient. If you want to be as cool as me (and I have no doubt that you do), I highly recommend that you check it out.