T-Mobile

This is in regards to a guy name Dijon. I went in one day to add 2 new lines to the account. Basically, he wanted to over charge us $ 180 to add 2 new accounts and then raise my current bill from $ 140 to $ 180 because he was looking at a site instead of seeing that my unlimited plan is a little different. I just took my things and left and didn’t want to deal with it.
I come back a week later to deal with someone else, and all I hear from him was him talking shit out loud. I told the associate that he better stop or else I will leave. He didn’t. I walked out and went to another T-​mobile store and got 4 lines at a much better plan then I had hope.

I came in here today to get my credit check on some information for the new phone. Melanie a.k.a. Mel, helped me out with the information. She was amazing she offered me great information and was wonderful help. Great customer service.

I went in there to add myself to my wife’s plan. All in all, things went smoothly. I just had to be a little pushy to get the thing done quickly instead of having to go home and come back. Because we know that when you go home and come back the thing you need done will inevitably not get done.
The funny thing this time was this old lady was hovering behind us for like 25 minutes waiting to work with the clerk who was helping us. The clerk told this lady that there were many other individuals who could help her, but the lady insisted she would wait. I figure this lady is the clerk’s mom, but the clerk doesn’t know it. The mom just wants to come in and see how her daughter is doing. She comes in every shift her daughter is working and waits to ask her an asinine question just to hear her voice. Today, she asked if T-​Mobile accepts checks. «For what?» asked the clerk. The lady didn’t care, «Anything, darling.»
I’d be kind of creeped out if I was the clerk. But oh well.

The T-​Mobile in Brand is really great, there is a guy named «Shant» is the store manager, He is really helpful guy, if there is any problems or question, he absolute can help you! I pay my payments in the store and I bought my Apple iPhone 6 in the store!

I wanted to share my wonderful experience with all of you! And say that Jessica at the BrandT-​mobile store went above and beyond to help me !! She was patient and had knowledge of all the products and explained and answered all my questions! Jessica is the best!

My husband and I had the best experience at tmobile. We both had issues with our phones and Lev was amazing at getting our problems resolved and he went above and beyond our expectations. Thank you lev!

I’m really disappointed at how unprofessionally this store handled my phone call. Someone named Erica answered. Asked her for a phone, she said she’d check to see if it was there but it would have to wait until she was done with a customer. Not «do you mind holding» or «give me a second.» Then I said, «nevermind,» she said «okay» and just hung up. I get you may be busy or the only one on the floor but have some professionalism, Erica.

I have to say it’s because of an employee named Armen that I will always go to this T-​Mobile store! I cannot say enough good things about this guy! He is SO HELPFUL and will tell you the truth and not try to b/​s you at all! He is such a good hearted guy that he will so go out of his way to try to help you. I’ve gone to this store many times and a few times with big problems with my phone that I thought would never get solved! And let me tell you had it not been because of Armen I would’ve never known what to do!
THANK YOU AND THANK YOU ARMEN!!!
They should have more employees such as yourself !

Not even a single star, Latina lady has an attitude ! YOU KNOW WHO YOU ARE ! what’s wrong with you? and this is not the first time i go there, these ppl have no idea what they are talking about, they have no knowledge. doesn’t T-​Mobile check who are they hiring, is there any requirement before or even after getting a job in T-​Mobile? Something is wrong with the Armenian guy too I think he’s the manager. I always go to Burbank T-​Mobile a
nd people are so nice there and I never had a problem with anyone and they always smile and trying to help but these people are weird and mad ! DO NOT GO HERE IF YOU DON’T WANNA HAVE A SH**** DAY !

These people don’t acknowledge when you walk in, don’t tell you there is a sign in sheet and then u have customers jump in front you cause they knew about it, one girl stands around walking around and another helps pay bill and just have one girl doing phone plans
Like come on people get it together
Horrible here
Parking is hard you ever get lucky and get it in front of you have to park in the back building around walk

I love T-​Mobile! If you want honest, reliable and trustworthy service– Always ask for Manny! He is very good at his job which is pleasing us the customers. He is my Go-​to guy!

Visited this location to get some information about switching to T-​Mobile. Very helpful staff and super friendly. I had a positive experience and would return. Thank you!

Alex who helped me at this branch was very helpful! He was so nice, patient and very caring to his customers. Great customer service, thanks Alex!

Not the greatest customer service. Went in there to upgrade phone and they seemed like they rather do anything else other than help me. I also left my ID there and called back for it and the guy that answered said he thinks they mailed it to the address on it… Well they didn’t and I now I have to get a new ID. Won’t ever go there again.

I can’t say anything bad about employees. That store has a manager whose name is Shant. He gave me false information. according to him, my bill would be around $ 126. However, my bill is around $ 135. During my first visit I asked him that I want to know about all charges (taxes and fees). He gave lower number in order to have more costumers and more money. He is a lier.

I have read many of the negative reviews here and it seems that each experience varies depending on time of day or week or perhaps the attitude of the customer. I walked in here 2 years ago from an AT&T store across the street because I wanted an iPhone 5 for $ 20.00/mo, no down, no interest and I got it, without any hassle. The next day, I returned with a family member to get their AT&T phone switched as well, for the same deal I got and was gladly met by a different person. My phone numbers were ported as promised and my phone bill was almost half of what I was paying for from AT&T. My service with Tmobile online and at the store are almost as good as each other. I have now fully paid both my phones and my bill is now lower by $ 40.00 plus I get to stream my pandora and spotify at no additional cost. I truly believe it’s a hit and miss with any store but most importantly, it’s the attitude of the customer. I am, perhaps not as arrogant as the others but I do respect people who work for a living. This store had nothing negative to offer me that day and to this day I am still walking in and paying my bill sometimes and the occasional phone help, and really have not gotten a better service than when I was with another carrier. I also have nothing negative to say to the AT&T crew across the street as they were extremely helpful when I was getting a new prepaid sim for my older iPhone. It’s simply AT&T’s service I had an issue with.

We got a defected Samsung hotspot device, and wanted to replace the unit within their set time. The original store said they didn’t have one in stock and referred us to this store. We called to make sure they have one in stock, and the lady said yes on phone. After we went there and the lady told us the manager said not in stock, and then sent us to another store closed by. We don’t understand why they were lying to customer… really poor customer service!

Bad customer service and dishonest employees here. The Burbank store (San Fernando Blvd. location) has much «friendlier» employees that will go out of their way to help a customer. Avoid the Glendale location.
For Corporate: My experience was on 12÷12÷14. Time: around 1 – 2 pm.

To make a long story short, I switched from another phone carrier to them. The guy who helped me said the new phone would come in the mail and when it did, send my old phone back so theyll pay the contract termination fee’s. The new phone came and the guy who helped me at the store never entered in the right information. I never got anything to return the phone.
Went back to the store, he doesnt work there anymore, nobody could help me. They looked at me like I was stupid for asking whats going on and what Im supposed to do with the old phone. So Im still sitting on the old phone and probably a $ 500 bill Tmobile was supposed to pay.

So shady! They will try and convince you they sell the best deals in phones… especially the IPhone… it’s actually MORE EXPENSIVE to buy their phones than the apple store AND the phone sold on
are cheaper!!! They will give you NO REFUND!