Verizon Wireless

Staff is poorly trained in how to answer questions directly. They seem to have a script format and are unable to defer from that format. I clearly asked the question three times. The second two times I asked, I said, «that’s not what I’m asking.» The staff was unable to listen to the question and continues to make his sales pitch. Had the staff simply stopped and listened to my question and then answered it, everything would have been fine. I didn’t need to be «sold to» or convinced. I had no problem with the price. I was well aware I would pay more when I waked in. I simply wanted to understand the pieces of the plan. I walked out.

If I could give negative stars… I would! I went into the store to change my plan. They said they had a plan (EDGE) where I would get 2 GB per month with a new phone and a discount and the total would be $ 85. That sounded great — That’s where the good part ends…
— The trading in of the phone and transferring to my new phone and the changing of the plan took nearly 2 hours… and the backup from my iCloud still wasn’t done — the guy didn’t know how to do it!
— A month later I get my verizon bill and I was signed up for a completely different plan, they signed me up for insurance when I said no and there was a second month added on that I had to pay for! — NOT OK TO SIGN SOMEONE UP FOR WHAT THEY DIDN’T WANT!
This has caused such a headache! I have contacted Verizon Wireless Customer Service Twice and apparently the guys at the store offered me a plan cost that was never available! And now Verizon Wireless Corporate will not honor what I was sold.
I’m pretty sure Verizon just lost an 18 year customer because of sales reps who either do not know what they’re doing or are dishonest.
My advice — try another location.

Only one employee knows what he’s doing. The other three stand there and have Ross answer all their customers questions. They need to hire helpful employees. Took three hours to just set up two new phone lines.

Aime was a tremendous help! My old phone stopped working and she was able to confirm that it was time for a new phone. She made the process of picking out a new phone and changing up my plan fast and easy! I had a great experience!

I went in to use my upgrade for my iPhone4s to just get the same exact phone because I am perfectly content with this specific model, making the final purchase of my new phone $ 0.00. «Awesome!» I thought. When I looked at my bill for February (just to mentally prepare and affirm the quota like very other month), it said I owed $ 101.70, when I usually owe $ 46.03. Because I purchased $ 10 insurance, I expected my bill to be approximately $ 56.03. My thoughts, «Holy crap! What?» I spent 40 minutes on the phone with Verizon asking why my bill was so high and they explained to me that when you upgrade a phone, you are charged a $ 30.00 service fee. I accepted this, but the fact that the sales associate, Levy, did not express this to me, it worried me and wasted time on the phone I honestly did not have. A representative of Verizon connected herself and I, and Levy from this location, on a 3-​way call so that we can ask exactly why my bill is so high, and he was very rude to me. I do not recommend going to this location if you are a shopper looking for excellent customer service. Although I confirmed with Levy that there will not be any additional charges, it was clearly not true.
Advice for future phone shoppers: Ask about service fees when upgrading phones! …and of course, additional charges before spending any money.
I hope this review helps!

Verizon at Northern could not activate my phone. Go to the corporate Verizon at Metrocenter to get it done they said.
I find this out after waiting 20 minutes for service. Only two other customers were being waited on by two sales associates. When more customers arrive this is when the manager, I think he was, comes out of the back of the store. He had disappeared out back when I arrived. Couldnt he have offered me some help earlier?
I only showed up at this store thinking I could get some actual service. This after several long waits on the phone to Verizon to no avail.
Nothing accomplished here. A big waste of my time.

My old crappy HTC Incredible took a dump while visiting family in Glendale and I need my phone. I arrived at JW and, after waiting 15 minutes, Jason assisted me. I told him my requirements and he brought out three phones. I chose the Galaxy S4. Jason was friendly and got me out of there fast.