Verizon Wireless – 4G Wireless

I cannot recommend this store to anyone I care for, with the experience in service I received. Very misleading. This is not a true Verizon store but a «4G wireless» store, meaning that they CAN and WILL sell you a phone for as much as they can get away with and tell you that «this phone comes with such and such items» and end up SELLING then to you in the process, telling you that the phone you are inquiring about WILL COST $ 273 dollars… in other words: the phone is $ 0 out of pocket MR. CUSTOMER but I’M UPSELLIN you these UNNECESSARY and UPMARKED ACCESSORIES in the process making you think that it’s the cost of getting the phone. And don’t worry MR. CUSTOMER, you have 14 days to exchange the GALAXY for an IPHONE if you prefer but I won’t tell you that those ACCESSORIES that «COME WITH THE PHONE», I charged you for and are NON-​REFUNDABLE and useless for your Iphone since you might end up trading the GALAXY.
Here MR. CUSTOMER, sign this little electronic pad that tells you, you are «receiving these items» A.K.A. buying these non-​refundable items in this transaction.
…Very Very SHADY. This store is no better than a Kiosk at the mall. AVOID and go to a TRUE VERIZON store. I’m sure I’m not the first nor will be the last to get wacked by this awful misrepresented excuse of a wireless store. Verizon as a company is great, but stores like this, give the company a bad name, BEWARE. I wish someone had written a review like this before I was sold over $ 200 of unnecessary accessories in the transaction. Sir, welcome to Verizon wireless, the «4G Wirelss» Way! … Pshhh

Remember there’s 2 different types of Verizon corporate store where are the smart people are and the 4G stores were there not so stupid come on Verizon

I purchased a cell phone case & holster that does NOT fit the phone. The store REFUSED to allow me to return it even with a receipt. I was never told there are no refunds prior to purchasing. How am I supposed to know that before I have already purchased the product?! Ridiculous! The customer service here sucks! I will never go back.

AVOID AT ALL COST! This place is run by people who do NOT care for customer service. In a business where customer service should be #1, the person who manages/​people who work here only care about taking the customers’ money (namely Alex, Keith, and Angel). Every one of them told me at least one lie or two, or three. This is what happens when you talk out of your *bleep* — customers find out, and take their business elsewhere.
This store is NOT a Verizon store. They are a 3^rd-​party retailer that sells Verizon, so they do not have the same standards for customer service as a REAL Verizon store. These people work for commission and no matter what they tell you or how «nice» or «genuine» they appear to be, at the end of the day, they just want your money!
Backstory: I was with T-​Mobile and looking to switch over to Verizon (transfer 4 lines and buying 3 or even 4 new phones). Went in one night with my brother to get some information about what Verizon offers. Keith did a «soft» credit check to see what they could offer me.
Lie: Keith told me the application number I opened up was only valid for 7 days.
Truth: It is valid for much longer — 1 month.
We left without starting up our service with Verizon because the iPhone 6S/​6S Plus were about to drop within a couple days. So my brother and I returned a few days later and Angel helped us out. He seemed a little more genuine than Keith and thought he had our best interest in mind.
Lie: Angel told me they would give me $ 300 Verizon Visa for trading in my iPhone 5.
Truth: I can only get $ 200 for a trade-​in value.
Lie: Angel told me that they would give $ 200 Verizon Visa for my brother’s iPhone 5 with a cracked screen.
Truth: They will not accept any iPhone with a cracked screen.
The truth was revealed to us AFTER we had placed our orders for our new 2x iPhone 6S and iPhone 6S Plus ($ 300 down to hold our online orders). So I decided to cancel our orders and get a refund. We called in and Alex answered the phone. We asked how we can cancel our order and get our $ 300 back. He told us there was no way to do that until the ordered phones are at the store (estimated 3 – 4 weeks for the iPhone 6S Plus). So we would have to wait until the phones got there to go back and get our money back.
Lie: There was no way to cancel the order and get the refund until the phones arrived.
Truth: I called into customer care and had the order cancelled and got a refund for $ 300.
Truth: These people do not care for customer service. They will tell you whatever just to get your money and will NOT do what it takes to take care of your concerns. After over-​an-​hour-​long process, Angel get a «refund code» from the district manager and was able to refund my $ 300. (currently waiting for the credit to show in my account)
This experience could have been a lot better for both parties. Had they just been truthful and gave two *bleeps* about the customer (me), then they would have been able to score a T-​Mobile member that transferred 4 lines, and bought 4 new iPhones.
Do yourself a favor and STAY AWAY FROM THIS STORE!

They sold my sister old outdated equipment and put us on long term contracts for them. She wanted a Galaxy note for herself, and an Iphone for her daughter. They sold her a Galaxy Note 3, when the note 4 had already been out for 6 months. Her daughter’s line was sold an Iphone 5… not a 5s or a 6, but 16g Iphone5 that had been out for 4 years already. Verizon directly was giving away this phone for FREE then, right now, they give you an Iphone5s for $ 1. Then they screwed up the contracts on 3 lines on our account. What a bunch of lying thieving shysters. Avoid at all costs, unless you want to be sold a 2004 version of a Blackberry.

If your looking for honest business, don’t stop here.
We came to this location to get 2 lines of service. We had been to a couple other places and were educated on how the whole process works with third parties and corporate stores.
Typically you can work out a better deal on a device at a third party. Not in this case. Noe was our main rep. First off, other offers we had were $ 275 for an iPhone 6 plus, they told us it was $ 299, because they were a corporate store. They said that was the only phone they didn’t have the ability to discount. Being that I needed to get a phone now, I decided to get the phone, at the higher price. Then he said he would give me $ 10 off of a case for my troubles. I decided not to get a cover for now. When I got the final cost, I noticed that I was paying $ 10 for the SIM card per phone. What the hell. No one charges for that. This is how I was getting my «discount»!?!
There also was another rep approaching as if he was the manager, telling me that we are getting a good deal. He told me the real price is around $ 700, so I should be happy about the deal. This after I showed them the price all over the valley. UNBELIEVABLE ARROGANCE.
I declined the new service and he cancelled the new lines.
When I called Verizon customer service the rep said that it is against policy to charge me for the SIM cards. She also told me they were a third party not a corporate store.
Be very careful with this company. They are not repritable
They also charge $ 3 to make a cash payment. What a joke.