Hyundai of Glendora

Customer service reps: great
Wait time: 1.5 hours for an oil change… Too long
Suggestion: express oil change service pleaseeeeeeee

BEST customer service! We called multiple dealerships trying to drop off our leased car and all refused due to «lack of space». Ray Khoury at Glendora took our car no questions asked! Very kind and honest staff. Did not push us to buy a new car and were extremely helpful and patient. Thank you so much guys!

The oil change service was done in an effective and courteous manner.
Service advisor was friendly and not too eager to sell you extra services.

We have enjoyed each trip into this dealership from the day we bought our car. The sales man Peter Wong was awesome, great customer service and he genuinely cared about his customers. Each time we pop in for service he greets us and makes sure all is well with our car etc.
In service we are always looked after by Ron Werner who again is awesome to work with. He always takes care of issues and resolves them effortlessly. Ron always touches base on our family and remembers our little boy from birth to 2 ½.
This dealership’s staff are very kind to the customers. Their needs and they get personal in a genuine and caring way. Love Hyundai of Glendora!!! Thanks to people like Peter and Ron, these companies maintain customers!

The dealer handled my car repair quickly and honestly. They even assigned part of the repair costs to the extended warranty that I was not expecting. Great experience, they even sent me some thank you cookies through the mail for coming in to see them to do the repair.

About two years ago, we had a great buying experience for our Elantra. EVERY TIME we take our car to get the scheduled maintenance, Robert Soliz of the Service Dept is awesome. Robert always treats us with respect and makes sure we are 100% satisfied. The past two years of having a new car has been phenomenal and that is entirely due to the ongoing service we get from Robert. Even after our warranty expires, we plan on bringing our car to Robert because we know that we are getting the best.

If I could give zero stars, I would.
Some of the worst customer service experiences I’ve ever had. I bought a fairly new used Hyundai Sonata with low miles from them in December 2014 that was certified and was in what I thought of as great condition, at a great price, only to find out that this purchase would turn into a nightmare.
My rear view mirror fell off as I drove off the lot (which should have been my first sign) and then took it in about two weeks later when I noticed leaking only to find out that my transmission had to be replaced! Then about a month passed and realized that any time I had a passenger in the car they mentioned my windshield on their side was grooved and gave them motion sickness. Once I took it in and showed them it was messed up they called and said «we don’t see anything wrong with it but we replaced it for you.» Well, if you don’t think anything was wrong then why replace it and have to comment like that? THEN I was on the freeway last March driving in the pouring rain as my window fell of the track and fell through to my car door and all they could say was «oops, sorry.» Then, I had my car in because any time I would press a certain button it would set another thing off such as pressing my gas tank to open and then my trunk would pop too just to find out all the wiring was messed up. Also, I had to purchase XM because not a single channel on regular radio will transfer through my antenna.
And finally, just recently I have had to take my car in for THIRD time for this same problem (probably the 7^th time in service) as my engine light has turned on because of a wire that pops out of my turbo and has my car driving at 25 mph.
Every time I call to make an appointment, it is at least a week away before they could fit me in and every single time, it is because they have «guys out for that day» or «so and so called in sick». Well maybe you should be a little more prepared or hire a more reliable staff?! NEVER have I ever had such bad experiences with the men that work there, especially Joey in service who does a terrible job of fulfilling his position with customer service. They are all male shovenists who refuse to listen to my opinion on the car (even though I’ve been right about each issue each time) but also will not call me about my car no matter how many times I tell them to, and instead talk to my dad. Oh and that is IF they even call because rarely so they ever call first or when they say the will. And don’t bother calling a manager, it does not do anything.
These workers do not follow through with the times that they say and do NOT keep their customers updated or aware of what they are doing with their cars. If I even so much as ask a question that may show I know something more than them about a car because in a girl, they tell me that I’m welcome to go to a different location. I am now going to have to trade my car in but getting another Hyundai is completely off of the table.
TERRIBLE SERVICE.

Update on my previous review: Yes the service manager called me but only after I called him, sent an email, and posted on Unilocal,did I get a response. He asked if I could ‘swing by’ to have him look at the car. Told him I am 45 minutes away and that was not possible. We scheduled and appt 2 weeks ahead, and he told me he would get back to me regarding a loner car.
Of course I havent heard back from him, its been over a week. Appointment is this Sat, and my brand new car purchased in Dec again has low pressure hazard lights on. My car is in worse shape then when I took it into be serviced to begin with.
Im writing review so everything is documented.

Hyundai of Glendora needs to step up their customer service. I first called them to find out why my Hyundai Santa Fe Sport was not charging my mobile phone. I told them my mileage and someone named Robert picked up the call and said the cost would be $ 110. (My car was 12 months old). Then I took it there in person and was told it was the fuse. Not knowing what a burnt fuse looks like or what number it is on the fuse box, (they didn’t have time to do this) they suggested I go to an Auto Zone. I then called Hyundai USA about my concern. The call center staff gave me a case number ad set up my appointment with Hyundai Glendora.
When I got to Glendora Hyundai the following morning, I had to start all over. They did not bother to look at my case number. They said that the corporation and local dealership were not connected and are independent of each other. So I had to repeat myself about my concern. What’s the point of talking to corporate office when the local dealership doesn’t even look at the case number.
When I got my car back from Glendora Hyundai, they said that «it checked out.» Well, my nexus 6p was still not charging when using the usb port or the car charger. They could not figure it out. The service advisor named Robert said I needed to get a new phone! What??? I told him that it was the most unfriendly customer service solution.
I filed a complaint with Hyundai USA and they directed me to Ontario Hyundai. They conducted an electrical systems check and they diagnosed it correctly. I needed to get an inverter. Solved! And, they did not charge me — it was under warranty!

I have been a loyal customer for over 10 years and I have always received great service. Ron Werner, Service Manager, has taken great service to an entirely new level.
My engine seized recently and not only did Ron get me a loaner car but he also was able to get my engine replaced at no cost to me. Even though my car was no longer under warranty Ron was able to get it done.
I highly recommend Glendora Hyundai if you are looking to buy a car or if you are just getting it serviced.
The entire organization from Pete Miller on down is first class.

This review will cover my experience with them over the course of 2 years.
Starting with our first trip there, we had the absolute pleasure of working with Saab, who is unfortunately no longer with the company. He was a fantastic salesman who I absolutely believe got us the very best deal he could. He remained patient with us while we were being 20 and indecisive. After purchasing, he did check up on us a few months later to ask how everything was going which I was touched by.
Fast forward 2 years and 26k miles, our transmission was 100% shot. I had been in the service department only a few months before and there was nothing wrong at the time so naturally I was fuming. But Ron in service was honestly the best. He stood behind the car that was sold to me and even though he didn’t build my car he took responsibility. He also let me use his demo car when I found out my car would take about a week to fix, even though Hyundai does NOT cover rentals.
My transmission was under the warranty and I didn’t pay a dime for a brand spanking new one. So thank you Glendora Hyundai for the great service.

These guys saved me from a bad experience in Glendale Hyundai. BIG TIME!!!
— — — — — — — -Backstory, skip past stars for the review — — — — — — —
I was already financed so they gave me a hard time because they wanted to finance me. So glad I didn’t buy there in Glendale (The Hyundai Guys). Poor customer service, barely returned my emails over one week (especially the internet manager who after a week responded with «It’s my day off… etc etc»), or calls. First thing they said is «We don’t play games» That is really all they did. Went through 4 sales people… 3 managers. Made me wait hours to get horrible pricing which wasn’t discounted. Said they would price match and then didn’t.
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Anywho…
Sent one email to Glendora Hyundai and they took care of me right away and they found every discount that could help me out. Worked with one internet manager Pierce, one salesman Chikeze, one other manager and the finance guy Jake. Didn’t charge me a cent more than quoted. Respected the fact that I had financing and made sure I knew everything before I signed and didn’t try to upsell me or make me buy anything I didn’t need.
Veteran owned business, I am a veteran myself and I am happy I got to support them and take home the vehicle I wanted, exactly the care I asked for! Can’t say anything but good things… they took care of me well. Also when I was there, I saw them treating some other families well.
***Tip for buyers***
Do some research before you walk in, that way there are no surprises. Don’t run a credit check right away unless you are ready to buy. If possible, secure financing through your bank (especially if credit union), but you will have to check your credit again before you buy if you finance outside. Or you can wait for funds to hit their account and you can get your car later. Get everything in writing!!! If it feels wrong, it probably is. Don’t be afraid to walk away, but be reasonable with your pricing requests. Know your limit and don’t budge for the things you want in your car.

I had a very sad experience at this dealership. I had my 2009 Sonata towed to this dealership yesterday with a ignition cylinder and a internal switch problem at 7:15 am. Seeing an inoperable car on a tow truck must be every service advisors dream. I asked the service tech how much this issue would cost and he gave me a range from $ 500 to $ 2000.
I shared with the service advisor I did not have an extra $ 500 or $ 2000 and to please help me out as much as possible. After the diagnostic inspection, I was quoted a price to fix my ignition problem at $ 750 and it would be ready on Wednesday ³⁄₃ because the dealership did not have the part. So what do I do without a car for 3 days? I work, have a child and need to earn an income too.
I asked the advisor if he could do a better price after I told him I don’t have that money again, he ho and hummed and said he could give me a 10% and he needed a decision to move forward by 3pm that day. I called my local Tustin Hyundai dealership and asked for a work order quote and they gave me a quote of $ 550 including tax and they had the parts on hand and they could fix my car that day! Why the big difference mark up on labor and parts that they don’t have! I know running a dealership in Orange County is more costly than LA.
I told Glendora that I got a quote for $ 200 less and would get a written work order to have them match the price and the service advisor stated «we can’t match it.» Doesn’t Hyundai of Glendora have a written guarantee to match any competitors price on their website? I bought the part I needed from Tustin Hyundai and then drove to Glendora to have my car fixed as I need that day. I showed the service advisor the written quote and he saw and smirked. I did receive another discount but still paid $ 85 more than I would have paid in Tustin.
Nice to see «a written price match guarantee» is really worthless even when you advertise that on your webpage. The only reason I gave you two stars was because I got my car the same day. And to fix the problem was only an hour, why charge for two? Shame. Shame.

Called to make an appointment for Saturday, being Tuesday thought it should be good to get in. Well not only was I wrong, but especially that this oil change is pressing and after I expressed I would come right when they open. Still the rude Service guy said «No Way». Talk about customer service at its finest… funny how I called my good olé friends from Riverside where I used to live and they said «Anything you need, we will make it work»
Now that’s a place that values its customers. I may have to drive way out of my way, but that is worth it.
Thanks Glendora… NOT!
OHH and to top it off I have been trying to get someone to call me regarding a purchase & still after two weeks… NOTHING.
NICE job guys, you’re killing it.

This review is about the experience I had in the service department at this dealership. My A/​C went out. I took it to the dealer. It took forever to be seen. Once seen, you were rushed and not asked questions about what was really wrong. I had to ask and call on everything during the entire process. The service person did not give me any updates, call me to let me know what is going on, give suggestions on the repair and plain old communication did not even exist. It was a terrible customer experience and this person needs to know that people who pay their pay check matter and should care. In this case, there was none and I will never go back.

Yeah, NOPE. Never coming here again.
I came here two Saturdays ago to have a recall done. I had made an appointment online and I even spoke to an online representative who said she would have someone call me. Well, no one ever called me, but since my appointment had been confirmed online I still went in. I arrived and tried to check in for my appointment. Guess what? They couldn’t find it. I mentioned I made it online, but apparently it’s like it never happened.
Okaay.
The gentleman informs me that it would take about 4 hours or so to have my recall done. I figured it would take time, so I asked if there would be a shuttle available to take me home and he said they did not have any. Huh? When I made my appointment online it showed they have shuttles available as an option. As long as it’s within a ten mile radius. Yes, my appointment had disappeared, but surely, they have shuttles available especially on a day as busy as a Saturday?
As I was contemplating, the man asked me «what? would you rather go shopping?»
Umm, what? Oh yes, I’d rather go shopping. That’s why I took it upon myself to make my (invalid) appointment, wake up early on my day off, drive over to Glendora to sit for 4 or so hours in the waiting room because I would rather go shopping.
After that comment, I was like abort, abort!
And frankly, I would rather do anything than go to a car dealership on my day off, but it needed to be done.
Needless to say, his comment did not sit well with me despite his friendly demeanor.
In the end, I’m taking whatever future business I have elsewhere.
Whether it be a recall, an oil change or anything that needs to be done.
I ended up taking my car to PH Hyundai, where I was prepared for the worst, but fortunately they were great!
Get with the times Hyundai of Glendora.

Terrible place to go. We bought three cars and they call us on cold calls all the time and they don’t want to fix stuff when it’s broken shame on you lol!

To update. I have nothing positive to say, unfortunately.
Firstly, I was supposed to get 2 keys — I didn’t. How can they sell a CPO car without having 2 keys ready?
Secondly, I was NEVER informed about having 3 free months of Sirius. I found out from Sirius, after I had already been in the car for 7 weeks.
Thirdly, whatever number of point inspection that they did could not have included the power source/​cig lighter. It has never worked. To top it off, I sent 2 emails to their internet department regarding this, and I got no response. When I called it in, I was told that it was John’s day off. Did John reach out to me when he returned to work? He has not.
What was initially a wonderful experience has deteriorated. It seems that all that they care about is making the sale.

I went here to test drive the 2015 Hondai Sonata SE. I dealt with Hussein. He was a nice man. He approached me as I pulled up. We looked around the lot and I had my eye on a Snow White pearl sonata. We test drove it and I was hooked! So roomy, smooth and quick pick up for a 4 cylinder.
When we got to the paperwork, his demeanor changed a bit. He was VERY pushy about trying to run my credit. All I wanted to do was see my options with different interest rates. He kept pushing the issue and it was VERY frustrating. Also, it was hard to understand his English and I had to keep repeating myself.
My uncle was looking at another dealership for me and he found the popular package for a cheaper price than what I found at Glendale. We told them if they could meet that price then I would walk away with a new car. They haggled us with pricing for 4 hours! Oh my gosh! I left there with a headache and ended up going to puente hills hundai. I’m so glad I did! I got my car there for a lower price then I asked!
I wouldn’t recommend this place. All their cars were very dirty (spots and all), pushy & felt like my time was wasted.

DON’T COME HERE! HORRIBLE CUSTOMER SERVICE! TAKES ADVANTAGE OF FIRST TIME CAR BUYERS!
At first they were super nice & made me feel that they can «work something out». I was upfront about my credit history, and that I’ve been working hard this last year to rebuild. Each item counts when you’re rebuilding, especially hard inquiries. So after seeing FOUR HARD INQUIRIES for yesterday, when I was there 2 days ago & they had done one then too! UNACCEPTABLE! I was told that it was one inquiry, and then finance team would negotiate with the lenders.
When I called today, a manger by the name of Mike, did nothing but speak to me in such a condescending tone! Rather than apologizing for the miscommunication & breaking it down for me, he basically told me «well if we don’t approve you, no one will, and that he’d been doing that job for 30 years, & that’s just how it is»??? Wow.
Now my score is affected, and it’ll be even more difficult for me to just get a reliable car for me & my family.