PetSmart

I had a horrible experience with a staff member during the thanksgiving holiday weekend. I tried to pay before my friends came to pick up my dog and she told me that wasn’t allowed and they have never done that before. I had actually done it the year before, but she wouldn’t believe me and insisted that didn’t happen. She told me to have my friends come in with my credit card numbers and that would be fine. Then she kept arguing with me that I had not done that in years past. I work in customer service and have no idea why she kept pressing the matter. I told her, «You win. Happy now?» I have been going there for years and felt that this one young woman is ruining all of my other experiences I have had there. Probably will never go back. Very disappointed. Oh, and when my friends went to pay, the girl at the cashier said that I should have called and done this over the phone. (What I had tried to do in the first place). Everyone else that I dealt with the that time was very nice. Too bad that woman is in charge.

The store manager Lisa is extremely rude and unprofessional. She is definitely making the store look bad. My fish tank filter stopped working so I called to see what my options were and what we could do. And she tells me «hmm that’s odd, I have that one and mine works just fine» with the worst attitude ever. Like I was lying. What does this rude girl think? that filters are unbreakable? Then I told her You know what i’ll just come in and she has the nerve to say «ya you do that». with attitude. What she should have said was I do apologize, go ahead and come in and we can replace that. No need for the attitude. I call back to ask for manager and she answers and says «sure let me get her». Never got her. Then i call again and ask whats store manager name and they say Lisa. This store should not have someone like that in charge. She is suppose to represent her store and treat customers with respect. You do not get that from her. Pet Smart You have the wrong girl in charge with an awful attitude. I’m sure there is someone else who can work that position a whole lot better then ‘LISA’. Someone who will take pride in their job and treat your customers with respect. Don’t let this rude individual bring you guys down. With an attitude like that I’m sure Lisa wont be around for to long.
TO: Lisa
Learn how to treat your customers. You are RUDE as hell. You do not deserve to have that position. If you truly are manager. You make pet smart look bad .I’m sure you get a lot of complaints and in time they will all catch up with you, trust me. I HOPE YOU GET DEMOTED!!!

Everytime im in the area i stop by petsmart just to look around. I do have animals of my own but i mostly shop supplies for them at the san dimas petco. Anyways one day i stopped in to buy food for my new puppy, jake. Maybe 4 associated walked past me without even a single, «hey hows it going?», at first I thought, maybe they’re helping someone else? After maybe 20min of trying to find the perfect food this lady walks by and asks if i needed help. You can tell she was a manager because she took the time of day to help me and it was the first time id seen her. Most employees need to be lead and she should lead them the proper way. if it wasn’t for her i would have left. A smile letting you know your acknowledge would of been nice.

They are always really nice here. I mainly go to petco because they carry the brand of food my dogs like. This place however lets you pet the cats, and has a bigger selection of dog clothes. They do events for your pets during Halloween and Christmas. Very nice place

Re: PetSmart, Glendora
Shelby is our almost two year old maltipoo. From 6 months of age she has been trained, groomed, played in doggie day camp, boarded, and looked after by the great staff of PetSmart, Glendora.
Debbie, Shelby’s trainer, knows what she is doing; we are so fortunate to have had her work with our sweet, smart, but unruly puppy. She not only trained Shelby but trained us to be better parents to Shelby. Rae, in grooming, knows how to make our fuzz ball into a soft, groomed teenager. Joanne has watched over Shelby in doggie day camp many times; we appreciate her detailed reports that have so much feeling. Karen is often there when we sign in and represents all the staff member who have to deal with pets coming and going plus the phone calls at the same time.
Today it is 86 degrees, sunny, and sweaty degrees outside and as I write this Shelby is in Doggie Day Camp in a PetSmart air-​conditioned play area. It has been so hot that that her usual joy to be bouncing around the yard has not happened; having the day camp, with other little ones, so that exercise is part of the day is an option we have used during this long hot summer.
My husband and I think if Shelby could speak in human she would thank us for finding PetSmart, Glendora, the best and happiest place on earth outside of the foot of our bed.
Thank you, Ed & Jo Davis, Glendora

I wanted to leave a compliment for ROBERT. As I was paying for a big bag of dog food he walked up to the register and offered to help me to take it to my car. I really appreciate his kindness. Stores need employees like Robert, a customer doesn’t have to look for help.
Thanks again Robert…

This is regarding the Pet Hotel, Glendora CA:
My recent experiences at the Pet Hotel and the Glendora store manager have been sadly disappointing. We have been taking our dog to the Glendora Pet Hotel frequently over the last 5 years. We know some of the staff on a first name basis and some have loved our dog from day one. He has always received great behavior reviews. Our dog is well trained and socialized in doggie day camp since a pup. Not only at the Glendora «doggie day camp» but also on a weekly basis at the Pasadena Petsmart. Our last 4 consecutive stays this year since March have resulted in some form of physical injury.
Firstly, after his March stay, we picked up our dog with Otitis Externa (external ear infection) due to water hose play which as directed onto his face and into his ears. Our dog was vigorously shaking his head and digging at his ears when we brought him home. There was no Vet attention and staff admitted to hose play into the face (which our dog loves). The next stay (June), our dog was attacked in doggie day camp and had 4 stitches to his ear and a small wound on his shoulder. The following stay (July), our dog again had Otitis Externa — same symptoms and etiology in spite of discussion with staff regarding his ears prior to his stay. We called 3 hours prior to picking him up and were handed urine soaked bedding that literally dripped on the floor. The staff member, unknown to me, seemed clueless and handed it dripping without a plastic bag and I found myself asking for one and kneeling on the floor to wipe up the mess to avoid a customer slipping. The last stay (Aug), we returned to find our dog actively bleeding from his nose and told he was «fence fighting». They described it as a «scratch» but taken to the vet the next day, his comments indicated that this was far from a scratch. I do not doubt that there will be permanent scaring. Our groomer asked about recent care as our dog was skittish and very out of character suggesting inappropriate dog care.
After discussing these problematic issues with the hotel manager, we decided to go above the chain of command and talk to the actual store manager, Lisa. My discussion with the store manager Lisa was far more disappointing. I asked for assurances that policy and procedures would be reviewed. I received no apology nor was there any acknowledgement that dog care was poor. Due to the distress of my conversation with Lisa, my partner called her up after my conversation and he too had inappropriate responses to our concerns and disappointment on how these matters were attended to. All we received were excuses and no sense of taking responsibility. I would like to make a note that our dog has stayed in this facility for close to five years with no conflicts and yet the last four consecutive stays have been incredibly problematic.
We do understand that animals do get injured but when one looks at the history of our «dog stays» in the last 5 years, one will see a dog without behavioral issues. When one sees four injuries in the last four consecutive stays, red flags start to pop up. We are not clear what has happened in the last few months at this facility but the facts strongly suggest something is different. If you have gone through similar circumstances, it is our hope that they become public so others do not go through similar treatment.
We do not recommend anyone take their furry family members to this facility until there has been changes in the way the management has addressed issues of neglect or no longer dismisses a pet owner’s deep concerns. I find the whole experience very saddening and we will not be using this store for any of our future purchases or stays.

I love this petsmart, not for what it means to be, but because my dog loved it ever since he was a puppy!
Everyone there is excited to see him, and greets us as happily as you could want.
Shane really loves coming here for the day camp, and occasional overnight stays. If you’ve never heard of day camp, it’s pretty much the best thing for a rambunctious dog! They can be dropped off as soon as they open, and picked up as late as 7:00 PM most days. They play NON-​STOP from 9 – 5, or they can take a quick break for a meal if you bring food. Usually, I hear that my guy eats real fast and is back out in 30 minutes. At the end of the day, they give you a «pawgress» report, and it’s always fun to hear the PetSmart team tell you about your pets’ day.

I used to take my pup to the petsmart groomers in eastvale. I recently moved and brought my dog to this location. Not only were the groomers almost 20 minutes late, but were not in the slightest accommodating to my needs. I do like my dogs hair cut a certain way and typically (at the eastvale location) they take the time to ask how you’d like your dog to be groomed, but these people practically just grabbed my dog and walked away. I had to call them back to make my requests.
They felt around, and yes he was matted in a few areas, he is a Maltese poodle mix and money has been tight, but I brush him often some matts are just inevitable. They told me they would not take the time to brush any of them out and that all they can do is shave him in those spots! So instead of trying to do what they can, they simply told me no, made me sign a waiver saying they are not liable if anything happens because there is more room for error with matted dogs.
To say the least, I paid 80 something dollars for my dog to come out of there looking like a hairless cat.
Groomers aren’t welcoming, nor very friendly.

Left our dog at the daycare (first time). The dog was dropped off at 7am, and told our dog would be the first in the playpen. That would happen at 9am. After paying a random visit to the store just to check in on our dog from afar at 930, no sign of the dog in the playpen. There were around 15 other doggies in there.
We gave them a call around 945am, and were told the dog had been out in the playpen since 9am, and that she was playing with the rest of the dogs. They lied, we were standing right around the corner! not until the staff was PROMPTED to do so did they go in and bring our dog out to the playpen. Staff is not trustworthy, disregarding, careless, and inattentive. not leaving our pet there ever again. We got her out immediately.

Horrible experience. Went in for my puppy’s first appointment. Took the Vet 3 minutes to look at my pup and I spent 10 minutes with the tech listening to her sales pitch. They cut my puppy 2 times on two different paws. Covered it up and didn’t say a word (hoping I wouldn’t notice). It would have been a different experience if they at least admitted to it. My pup got blood all over my new car covers, my clothes and all over the store. It’s a shame I payed almost 100 dollars for that kind of service. I will never return. I will how ever give a thumbs up to the receptionist for their awesome costumer service.

Amazing customer service!!! I went in to see if they had urine spray because my cat keeps peeing everywhere and I looked everywhere and couldn’t find it. I found an employee her name was Melissa and I asked where I could find it she guided me to the isle where it was. Always shop hear for my pets needs.

They always make me feel guilty when I’m trying to return stuff. and the advertising os very tricky and misleading. e.g. under the dog treats Pupperonis it says buy 1 get 1 50% off. But nope! in small print it says milkbones. Milk bones? wtf?! stay away. support small shops instead. where theres no corporate smart ass ideas on how to doop the customers!

Stopped by here this afternoon with my husband for their special Black Friday deals. Now until Saturday, jackets and sweaters are 50% off (which was the main reason we came in for today’s visit) for both dogs and cats.
There was plenty of cute sweaters and jackets to choose from for many different sizes (I am sure PetSmart and Petco isn’t the first store that comes to mind for those who partake in Black Thursday/​Friday). Holiday toys are also 50% off as well, which I ended up picking up as well.
In the end, I purchased a cute holiday dress for my girl dog and a large jacket for one of my male dogs (he was the only dog who did not have a jacket) and a few holiday toys for a friend’s dog (as an X-​mas gift).
The cashier who took care of our transaction was nice and pretty funny.
By the way, this store is located in the same plaza as BevMo, Bed Bath & Beyond, Barnes and Noble, etc (specifically located right next to Best Buy). Parking shouldn’t be an issue.

I bought one of my pet guinea pigs here, back in March of this year (2014), and I must say that I really didn’t like how the manager (or department manager [for small animals]) treated my guinea pig.
I bought a brown and white adolescent guinea pig (his name is Spencer), and he was the only one in cage. He looked pretty hot that day, as he was resting on a cool stone. I told one of the sales associates that I wanted the brown and white pig, and a fellow was helping me get things together. When one of the managers finally had time to give me my guinea pig, she brought a box to put him in, and she just THREW/​DUMPED him in the box. She was also acting really irritated. Either she doesn’t like her job, she was having a bad day or she hates guinea pigs, I don’t know, but I really disliked her actions and her attitude towards my pig.
When I took my guinea pig home, he also wreaked of a smell similar to that of a rat. He has had a few baths, of course, since then, but still, why did he smell that way? Either they didn’t change the cage often, or his cage was right next to the fancy rats on sale. Recently, I bought another guinea pig at another Petsmart, and she does not smell like a rat at all. She was very clean when I bought her, and still is.
Another thing to note is that since Spencer was handled in an improper fashion, he is now (as an adult) scared of many things; he acts very paranoid. I’m thinking it was his upbringing, since I feel like this Petsmart doesn’t care for their guinea pigs very much, nor handles them well. I guess I saved Spencer from animal cruelty. Shame on them, because animals should be treated with kindness and gentleness. Sometimes I feel like reporting Petsmart to a pet/​animal organization of some sort, to expose their animal cruelty. Of course, Petsmart will win, because they’re a big corporation, and not many people care for guinea pigs, but I surely do.
Okay, that’s all I have to say for now.
Petsmart Glendora, I hope you do a better job in taking care of your guinea pigs and other small animals, because there’s another Petsmart that I’ve been going to right now, and their customer service is better and they treat their guinea pigs with better care, I believe.

Lost another star on this review. PetSmart just can’t seem to keep up on inventory control. They have pallets of items I don’t need or would never purchase and have been out of the items I need twice this week alone and I never get a straight answer when they’ll be back in stock. Now I’ve got to make a trip to Walmart to get what I need. It’s also great that they give out coupons on stuff you’ll never buy. Frustrating.

Always well organized and always greeted at the entrance!
For bunny owners like myself, they have a wonderful and growing selection of Oxbow brand products!
And it’s kind neat seeing obedience classes being conducted in the store :)

This location is tucked in the corner of the Glendora Marketplace. I went in to buy a dog tag, the store was pretty empty and the customer service was fantastic. The store is clean and spacious.

After my pomeranian was diagnosed with an «anal abcess» (caused by him scooting, trying to alleviate the discomfort of what turned out to be impacted anal glands that occur when they dont get expressed once in a while as they do while grooming), it was time to change his diet like the vet recommended.
$ 15.99 for a 4 pound bag of Wellness Brand doggie chow that is gluten free, grain free, and the seafood recipe. Pretty pricey but it is for their health. I need to find somewhere that it sells it for cheaper.
Nice, newer, and pretty big. Workers are helpful. I just think theyre a little overpriced. The Petco that was up the street (closed now) was a little cheaper.

We’ve been coming to this Pet Smart for over a year now. My dog Porkchop is known by name right when he walks in and we are always welcomed right as we walk in. Whether going to dog school with an awesome trainer name Gloria or going in there to purchase dog food, this place rocks!
This store is clean and well organized, has wonderful staffed that is very well trained and knowledgeable (also super friendly!) and has a variety of days and times available for dog training. We’ve been going through the training with Gloria since day one with Porkchop and lets just say, Porky isnt the only that loves her, we love her just as much. She is really amazing at helping you build your connection with your doggie baby as well as tricks to teach them, and helpful when I have a health question regarding my Porky. Gloria at dog training will get any dog to be even more amazing! If you need help training your dog, let her know you saw this review and that Porkchop sent you…
Check this place out, you will soon see the amazingness that this Pet Smart has to offer!