Best Buy

I first went to the store in W Covina cause I wanted to inquire about some speakers for my car and I couldn’t even get anyone to help me and stood there for 10 minutes and no one was even there in the department… so I thought of the store in Glendora so thought the hell with this and remembered being there before and got good service there too… so when I arrived at the Glendora store the same thing happened there… I was shocked… again nobody helped me and the associates who saw me standing there never said a word to me… so I feel if you need any audio for your vehicle people Best Buy is not the place to go… they evidently didn’t need the business!

Dropped my camera on the title floor and broke it! Ugh! I’m a Realtor and was in the middle of taking pictures of my new listing. What terrible timing! I ran to Best Buy as I knew they would have a good variety of cameras and prayed a sales associate would be available to me that was very knowledgeable. I walked in and immediately asked for a sales person to help me in the camera department. Fortunate for me, Tiffany helped me and really knew the product line and demonstrated a couple potential cameras for me. Then I tried them and walked away with a very User Friendly Camera to complete my pictures. Very happy!

I can’t believe these people. A Best Buy Verizon rep had absolutely no idea about a Verizon 4G LTE router. He thought it was ISP and not just adding a line. He became very aggressive. The hell with this store.

This place is HORRIBLE! purchased a pre order item that came with a shirt. Of course there was no shirt. Now they want to send me to another store to pick up an item that should have been with the rest of my order. 40 min and still no resolve because the other store isn’t answering the phone! Called the other store myself and got someone. Now they are out of the item and now a manager is involved…

Best staff, went in a few weeks ago and had made a mistake on an exchange. Was not looking forward to go back because I honestly thought it was going to be a battle on my return. Went in they looked at my receipts and they looked it up and found the mistake. They made it right man I wish I would have gone sooner. I get it people make mistakes and they made it right no hassle no fight. It was a great experience but they did what was right thank you to Frank and Beth.

This Best Buy is in a bit poorer condition than most stores in the chain I’ve seen. It’s a bit harder to find certain merchandise, the shelves are a little less organized, and a lot of display units are broken or missing. I stopped in here one time to look at smart watches and nearly all of the display models were broken or gone. Some of the display smartwatches are kept in locked boxes with glass fronts, and even a lot of those were missing.

Trying to get a case for my tablet. Since it’s not a Samsung or iPad its a bit tough. You’d think they’d be by the cell phone but instead they’re in the back corner in the universal cases area. I was told a rep would be sent over to help me but like usual no one shows up. These guys aren’t hungry for a sale. Poor customer service followed by a narrow inventory.

Mil3 long lin3.
Why?
You know people going to be here using the Christmas money, giftcards.
People. Get real.
And, sir. Practically riding piggyback on me ain’t gon make the line move any faster… Get. The. Frik. Away. From. Me. Okay?

TYLER is The man!!! Spent almost 2 hours figuring out a phone malfunction that everyone was turning their backs to. Thanks Tyler u daaaaaa mannnnn

Customer service is whatever at best. They’ll answer your questions but that’s it. I feel like if I were to ask them to go above and beyond for me, they would drag their feet doing it.

super rude customer, short hair blond girl with arrow tattoo on forearm. i come to pick up my items and she drops about 3 of them. doesnt say sorry or anything. then super slow on service and just rushing me. just the way she spoke to me, makes never want to shop at this location

I’ve been meaning to write a review for Lauren who works at appliance and one for Andrew working as one of the managers. To start with, if you need a refrigerator or any other appliances Lauren is seriously the person you want to go to. According to her she’s been working here for a few years and if anyone from corporate is reading this you guys should promote her to upper management. Lauren is management material. She provides stellar customer service and she really knows what she’s talking about. You don’t see too many sales associates working as hard as she does now a days. If it wasn’t best buys waking in and anywhere else I would think she would be one of the owners with the way she was helping me out. She works with a sense of pride and could tell she loves her jobs. I had a hard time with picking out a refrigerator as there are so many to choose from but telling her what I’m looking for she quickly narrowed it down for me w detailed info and a demonstration by literally pulling the refrigerator out so I could get a 360 visual. That really impressed me bc she took the time and effort to physically pull the refrigerator out. I could easily see a guy doing that but a girl? So we narrowed it down to the Samsung and LG. I ended up getting the French door Samsung and placed my order. Fast forward the Samsung French door I ordered unfortunately didn’t work out for our home. When the time came for delivery to our dismay the measurements were off by a quarter inch preventing the unit to go through the hallway doors. What a bummer. The delivery people ended up taking it back and eventually had to go with another one smaller in dimensions. From here Best Buys was suppose to credit me back the $ 1880 but somehow it ended up a big mess that went into a ONE month ordeal w no refund. This is where Andrew comes in. Regardless of how long the refund took from corporate Andrew as a manager did all he could on a store level and I wanted to acknowledge all his help. He’s a great manager. With all that Now I have a SAMSUNG top of the line counter depth that actually looks better. It was a little more than the initial cost us a little over $ 2,300 but it looks so darn good in our kitchen!
Thank you Lauren from appliances and thank you Andrew for all your help and putting up w my frustrations as you could understand why. It’s employees like you two that give the company a good name and having customers coming back.

I have been here a few times. We are greeted and asked if we need assistance– in all sections. Great customer service guys.

The customer service is bad, rude and ignorant.
If you ask too much they will hang up the phone superrr rudee and they canceled my order without notifying me because they didn’t have it and didn’t find me the answer for my questions.
Plus i can get cheaper prices from every where else.

I love this location. Everyone is extremely helpful. There’s not one time that I’ve been here where I felt like I wasn’t being helped at full potential. Every time I come here, someone is there to assist me. It’s important to get good input and help especially when making a big purchase.

I spent a lot of money at this location and have to say I had great service here. Now I can’t say the same for the best buy that burned me in Rancho Cucamonga they are crooks. I hope the corporate can see my reviews and follow up because I’m done shopping with that store or maybe best buy altogether. But I would recommend this store if you have to shop at best buy…

I am writing to highly praise one of the employee who helped me today (7÷15÷2015) at BestBuy Glendora CA. His name is Anthony H. I cannot say enough about how much he was caring when I told him that the TV I ordered didn’t delivered as promised. I went to BestBuy to cancel my order and buy the same TV from Fry’s. But the way Anthony H. handled the whole issue was amazing. In the end I purchased a similar TV from the same BestBuy store and went out of the door with fully satisfied customer experience. I have never seen an employee that much caring and helpful on to resolve issues. When these type of employees are there working at BestBuy I will never go to any other place to buy stuff. Keep up the great job Anthony H. This store has world class customer service and one of the example is employees like Anthony H.

Imran with the Geek Squad is very knowledgable, kind and patient. I needed help withy new I phone and I pad and he worked very diligently to get all my programs synced together. I really appreciate the time he spent with a senior citizen who is trying to keep up with all this modern technology!!!

Called this location to see if they would have a midnight launch for a video game releasing the coming week. The girl I spoke with said «yes, they would be having a launch». She went further and told me that I would be able to pick up the game at 9pm on Monday night because «since the game is launching midnight eastern time, we get it at 9pm». This seemed odd to me, but I though maybe Best Buy has an exclusive deal with the game publisher or something.
So I preordered the video game after I hung up and went to this location at 9pm on launch night (tonight). I get there and there’s no sign of the launch to be seen. I ask a cashier if they’re still doing the launch and she said «yeah». I then asked where, and she said «I think over in Magnolia». So I headed over there. Note that she didn’t say a thing about a time for the launch event.
I get over to magnolia and approach a sales associate to ask about the launch. I could tell right away that he was annoyed and not happy that I was bothering him. I kindly asked if the launch event was being held here, and he said «yeah, at midnight». Of course I was surprised and unhappy to hear this, and I told him that I was informed that we could pick up the game at 9pm. He asked who told me that and I was unable to provide a name. That was it though. He didn’t apologize or anything. I just walked out, frustrated that I wasted my time.
Besides this instance, it has typically been a battle to get assistance at this location. Rarely do I see associates ask if customers need help. This, accompanied by my most recent experience as shared above, is why I give my two star rating. It’s not a one star because the store is typically clean and it’s convenient to travel to.

I went into this Best Buy to purchase an answering machine for my mother. My mother is handicapped so I asked the young man at the door where I could find the answering machines. He seemed hesitant to answer as if he did not know where items where in the store. I did not want to haul my mother all over the store on a quest for the requested item.
The young man I found to help me was very nice and seemed to know his merchandise. I was able to find the required items and bring them to my mother so she did not have to go across the entire store.