IBJI Rehab – Glenview

This is more a review of the billing department than the service provided at the location, but I feel strongly that the billing department needs to seriously re-​evaluate its approach to customer service. After my daughter was treated there, they sent a bill to a wrong address (my ex wife’s instead of mine), and then when it wasn’t paid immediately contacted a collection agency. I paid the bill in full as soon as the collection showed up on my credit report, and asked them to contact the collection agency to remove the collection from my credit report because they never sent me a bill. The billing department (which I now understand is outsourced) wouldn’t return my calls, then told me it «wasn’t their problem» and even yelled at me.
I explained this situation to the collection agency and they agreed to have it deleted from my credit report. So why IBJI wouldn’t do this for me is beyond my comprehension. Once again, there was no dispute over billing, and I paid the bill as soon as I knew it existed, but they refused to help me, were unresponsive and even just plain rude.
Hopefully someone at IBJI will read this and make sure that their billing department learns some basic customer service before they lose more clients.