Jiffy Lube

This place ROCKS! For a few years I’ve been getting my oil changed at either Car-​X near my work or wherever I can find a coupon but that ends today! These gentlemen are so courteous, professional, and attentive. As most girly girls do, I really hate having to bring my car in to get anything done. Maybe it’s my PTSD from former cars always thinking something’s going to be wrong or falling apart even though it’s just a normal check-​up. They made my experience very pleasant.
They do not take appointments so I stopped in on a lunch break. I was greeted as soon as I pulled up on a Wednesday. They took my car in RIGHT AWAY and escorted me to the waiting room with free-​wifi, tv, magazines, and coffee. Their service was prompt and the service technician reviewed all the factory recommendations on my particular model. He was extremely informative, not pushy whatsoever, totally just wanted to be helpful and do his due diligence. It’s all too often that I come to these places and feel SO awkward or hustled into purchasing additional things but that was NOT the case here. I did not feel any pressure or sales pitches, just solid information which I appreciated.
You can tell they make a solid effort to get to know their customers and their cars. While I was waiting I overheard the head guy (maybe manager?) talking with a regular about what they did last time and what should be done this time and what can what until next. He was just so personable and honestly seemed like he cared. I love that they are organized and keep solid track of these things because lord knows I don’t!
They took my Groupon and informed me that I was low on my engine coolant which they replaced at a fair price (even threw in the extra I needed for free). When they were finished they escorted me to my car and topped me off with some free rain-​x that comes with their full signature oil change service.
I am extremely happy with their service and will certianly be back!

Checked online and saw that this location was open til 6 PM on Sunday. I arrived at the gate at 4:40 PM along side another car for a oil change. The manager walked over to my car and I got an feeling I wasn’t going to like the news before I opened my car door to get out.
JL — «Hello Sir, we are about to close, but the good news is I can give you a discount for next time.»
Me — «Uhh I checked online before I left, and saw you guys were open til 6 PM.»
JL — «Oh the new hours haven’t yet been updated yet. We close at 5 now. Here is your discount for next time! (Hands me a generic coupon for 10% off)
Me — «Does this coupon work for any Jiffy Lube? I live in Chicago.»
JL — «Yep it works for every Jiffy Lube!»
I actually was cool about it, until I pulled a U turn out of there, and saw the car that came right before me entered the bay for service. I get that it isn’t the workers fault that the hours were not updated online, I did think it was bs when the car that got there right before me got a happy ending instead of me when it was still only 4:40 PM.
And when I got home, I looked at the back of the coupon, and it only works at «Chicagoland Jiffy Lubes» which is only like 20 locations around the suburbs. None of the locations are actually in Chicago. Thanks a lot of Alphonso, you guys just lost a customer for life.

Took too long to get an oil change. Also seems that close to $ 100 for the cheapest possible oil changes seems pricey and shady. Also, they were out of coffee and only had artificial sugar options and no stryofoam cups left. They did not give me a time estimation either.

These guys are awesome!!! Great service!!! I can’t say enough good things about my experience here. This is the only Jiffy Lube that I will be going to from now on after being lied to and ripped off by the one in Schaumburg on Golf Rd.

best place. they take the same good care of my old vehicle as they do our new one. friendly staff.

Extremely shady service. I STRONGLY recommend taking your business elsewhere. After getting my car back (and having to wait for a very long time) I noticed items from the glove compartment were moved. Also, the keys that I had given them (house and car keys on the same keychain) were all separated and we suspect they were copied at the hardware store next door. They also left a mess in the back of the car. Avoid this Jiffy Lube. We’re in the process of following up.

The employees that work here always greet me with a smile when i come in. A while back i was having a lot of problems and cane in frequently, they not only helped me find out what was wrong they also helped me find somewhere to get get it fixed. I absolutely love this place and don’t go anywhere else since i found them last year.

They were closed after 5pm on Sunday. When I approached closed door, I was greeted and offered service even after hours. It was after 6 pm already. I was really surprised and my expectations were exceeded.

Came here a few times. Polite and awesome workers. they didn’t push me to get anything and are fast. I was in and out of here. If I’m around the area would definitely come back if I need something done quickly.

Got me in and out in 30 min! Great service, no pressure to add on services I didn’t want, exceptionally courteous. Definitely coming back here.

Truly great service. I know a lot of the reviews complain about up-​sells. They explained the services they offer. This is a business. Business 101 is to try and sell the highest priced item.
I have never been to a jiffy lube before, so I called before hand. They gave me a price on the phone, and stuck to the price. They informed me of other options, and they didn’t recommend another option then the lowest price. (I asked for it.) I actually asked for the higher price service on my own.
I will be coming back many times to get my car serviced here again and again. Great friendly staff. They opened the door to the waiting room and even told me about free coffee for my wait. I had questions about my batterie and they answered them.
While I was waiting, another customer walked in and they greeted her by name. This is a place to take your car. If you want the bare minimum done… Tell them. This is a business… People do not understand that. Up selling is how they make money. Get over it. If you have never had anybody upsell… Then THEY should be fired.
Thanks guys. You are half an hour away, but I will always come to this location.

These guys are the absolute best! They are super polite and helpful, never pushy and always go the extra mile for me. Especially kevin! Recently, I let my brakes get so bad I had to push the brake all the way to the floor. I stopped there, knowing they dont do brakes, just to see if they would tell me if I had fluid or not. Johan said he knew I didnt. I asked if he could recommend a place I could go that night, being as it was already 5:30. He recommended another jiffy lube 15 min away and even called the guys over there to let them know to look out for me. Tremendous customer service! Im a customer for life! Thanks Kevin and Johan!!!

I’ve been here numerous times for oil changes and the service has always been courteous, friendly and competent. Staff is polite and patient in explaining. You’ll get. Good service here.

Excellent experience. Everyone was very friendly and knowledgeable and I didn’t feel hard pressed to add things on. They seemed pretty honest and upfront about my car. Would definitely go back. And they were super quick too.

Trust these bad reviews… this place is not good in so many respects. They changed air filters that were clean and did not need to be changed. They rotated tires that only had 1500 miles on them. Yes, I did get the requested oil change… plus another $ 70 in costs that I did not ask for. Jiffy Lube up sell all the time. And now they charge for service that was not even requested.

I only go here because it’s convenient but every time I have a problem. This time they broke the side panel leading to my air filter. Last time it took them an hour to get a break light and then they couldn’t even install it. The staff is unprofessional and defensive about their bad service.

Alright — I pulled in behind one car already in the garage. There were two cars in the next lane. I walked in to the typically smoke-​smelling waiting area and played with my apps for about 20 minutes. Noticing my car hadn’t moved, I looked through the window to see a frantic worker getting yelled at by the lady in the car still in front of me. Apparently her car was now dead. They were looking for jumpers. They couldn’t find any. No jumper cables in the car fixy-​shop. They actually asked a guy who was there pissed off because his oil was leaking after a change if he had any cables! They couldn’t give me any estimate on wait time. I pulled out and went down the street to the Shell Auto place and they hooked me up there in like 5 minutes. Don’t do business here.

Fast and efficient service but I had purchased a Groupon and still had to pay over $ 100 for an oil change and service. When I asked the clerk he attempted to explain that the limitations were on the Groupon but he could not find them. I sucked it up because what had been done was done. It would have been nice if he would have informed me about the limitations before the work was done and bill presented to me.

Helped me diagnose an electrical problem with my van. I have been going here for years and will continue to do so. The current manager, Grant, has good knowledge about cars!

I had an excellent experience last Sunday while taking my car to this Jiffy Lube.
I pulled in and was greeted warmly and professionally by Sherwin, who drove my car into the bay. After a few brief moments, (as we had no wait!) Steve came into the lobby to greet me. They gave me excellent service, kindly, and with smiles. They were courteous, and honest.
Great service and customer service. I recommend this Jiffy Lube and will continue to have my car serviced there!