Metropolitan, MD

I am extremely picky about doctors, and he seemed top notch! I noticed right away that he is all about his patients and not his ego, and very present/​not hurried in the room. He seemed gentle, caring, and competent! He helped my daughter’s skin problems go away. No wait to get in, either!

This review is regarding a functional surgery done by Dr. Rachel. Bev is spot on about Dr. Rachel. Working through much fear and hesitation I went through with the surgery.
It went as good as it could possibly go and has improved my quality of life significantly. After the surgery Dr. Rachel and the medical staff have always been there to answer any questions or concerns I had and ease my anxiety.
I would recommend this practice as my experience has been great!

People, there are plenty of dermatologists and plastic surgeon offices in Chicagoland and I advise you to try any of them besides this one. I have been going to a dermatologist for years for cystic acne and cosmetic procedures. I found a derm here, that I am not thrilled with, but when I saw a Groupon special for Juvederm I decided to test this office out. I was able to schedule an appointment pretty quickly and I arrived that day on time. I waited 95 minutes after my appointment time before I saw the doctor. 95 minutes!!! While I was waiting I remember thinking to myself that I could never imagine getting plastic surgery in a place that looked like that. It just didn’t seem comforting to me and the equipment looked older… I don’t know, it’s just what I thought. It was a feeling.
And what a rude man Dr. Lack is. He asked me where I wanted the injection. I told him I wanted it in a smile line. He said it would be broken down there too quickly, that’s fine. I attempted to get a suggestion as to where else to have it injected. Then Dr. Lacking (yep) proceeded to tell me the same thing I overheard him tell another patient in the room next to me. Now maybe we both had undefined cheekbones and I am nuts but I never have had any concern about my cheekbones and it seemed to me that the other patient and I did not have very much in common facial-​structual-​wise (I saw her in the waiting room, she’s Asian and I am Caucasian and if you saw the two of us side-​by-​side you would agree, trust me). Also, I am no doctor but I am only 32, does he really want me to start that kind of a routine at 32??? I have tiny lips Doc, suggest that, get me taken care of and on my way. When I seemed hesitant about getting Juvederm injections in my cheeks he rudely told me I didn’t seem to know what I wanted and I should either reschedule or get a refund. Now, why the heck did this dumb doctor offer a Groupon if he wasn’t trying to get new patients? Why would he be so rude and unhelpful to one of the purchasers? Why offer a Groupon when you are going to offer buyers such a crappy experience?
At this point I was super uncomfortable and didn’t want this doctor injecting anything in my face. There was no way I could trust a man who obviously had no regard for me as a visiting and potential new patient. I left and had no idea how I could go back there and wait 90+ minutes and put faith in this man to alter my appearance. But I had a $ 275 Groupon that I bought weeks ago so now what was I going to do? Well, Groupon graciously refunded my money after I told them my experience. Thankfully I didn’t have to waster $ 275, because I would have eaten that cost rather then deal with that office again.
I have read some other reviews and let me say, the bad ones, I believe. I am at some doctor at least 1 – 2 times a month. I have acne, varicose veins, other health issues and I have a 7 year old. I go to doctors for health reasons and cosmetic procedures. I know the difference between a good doctor’s experience and a bad one. This might have been my worst one actually. This guy doesn’t give a lick. Also, I don’t believe some of the good reviews of this doctor either. Read the ones on Yahoo, they are unspecific and do not seem like they are from an actual patient.
Save yourself the worry, hassle, and annoyance and pick a different doctor, any different doctor.

I’ve been a patient of Dr. Rachel for ten years. I must say that Dr. Rachel has been the best in my experience. He takes his time during exams and provides a detailed explanation on his findings and recommendations concerning a cosmetic procedure. He is very thorough. Dr. Rachel is a very patient individual and he listens to my ideas and concerns. He is not like most doctors who tend to rush your visits. I also value Dr, Rachels opinion. I would recommend Dr. Rachel to anyone seeking some sort of cosmetic procedure.

I saw Dr. Lack as a referral from my gynecologist. I can only speak to his dermatologist treatments as I wasn’t there for any of the cosmetic offerings.
He was able to suggest treatment pathways for my pelvic pain (which weren’t all run by him, so not in it for the $), and got my eczema under control in a matter of weeks (at that point it was on my face, fingers, and feet). I had reacted badly to some prescription steroid creams in the past, so when the pharmacy wanted to give me the same refill, Dr. Lack called and spoke with them directly to make sure I didn’t get the excipient (non-​active ingredient) I was reacting badly to.
The only complaint I have is they always seem to be running late, even at 9:00 AM. I always plan to be there at least an hour, even for a checkup. They put me in a waiting room right away, but then I wait… and wait.
If you have skin (or other issues — check the website), the staff is knowledgeable and courteous, but expect to wait.
Oh, and the woman who calls to confirm appointments and sometimes works the desk is named Isis. It makes me feel like I’m in some kind of soap opera universe :)