Chili’s

Bad service. They had to come up to us twice to tell us there was a problem. They dropped my mother’s steak and didn’t tell her till all our food came out. I ordered a lemonade and they ran out. They also messed up my hamburger I ordered a bacon burger with just bacon on there and they put everything but bacon on it.
Very, very disappointed.

Traveling thru and wanted a quick bite before checking into hotel. Been to the chain before. Food usually passable. It’s better than fast food. Usually pretty fresh. Sat in bar since it only had three people in it. We were greeted right away. Drinks and order taken. After that waiter just kept passing by, «I’ll be right back» he’d say. Never did…
The thing that bothered us the most was the cleanliness of the area. Windows looking out from our booth, filthy. The mobile check out screen, table side was so soiled I didn’t want to swipe our card on. PLEASE clean after each customer!!! If you go to this Chili’s, take some sterilizing wipes and sanitize before! Maybe the evening crew will get this review and do something about it… or NOT.

I’ll keep this review short and sweet.
Since chillis is a chain, you already know what to expect even before you go in. So what can make each location make it or break it has to do with their food consistency and their service.
My waitress was good. Kept drinks filled. And kudos to her for getting our order right even though she didn’t write it down.
The food we had was good for a chillis.
Tip of advice: 2 for $ 20 meals can make the meals quite affordable.

The absolute WORST restaurant experience I have ever had. Looking forward to telling corporate all about it.
My family of 6 was seated quickly but that was the only fast thing about it. Service and food were painfully slow. Food was delicious, though, I must say.
The night truly fell apart after we finished our meal. We ordered two desserts for the family to share: a skillet chocolate chip cookie and a skillet brownie. We waited. And waited. And waited. Finally they came.
The spoons for our dessert were stuck in the skillets. I pulled out a spoon from the brownie and went to lick it and burned my tongue to the point of tearing up in the middle of Chili’s. Bad move on Chili’s part, sticking the silverware directly in the extremely hot dishes thus heating up the metal. To top it off, the cookie was still dough and the brownie was just batter even after all that time we waited.
We asked for a manager, and after waiting for her for twenty minutes, she was the RUDEST. Not even apologetic, no strides to make anything right.

Always have excellent food, service is great, and the price is great. I always enjoy going to Chilis!