Ocean Garden

Will not order from here again. The woman that answers the phone is very very rude. She yells at the customers to their face and on the phone. The food taste like shoe leather. Must been sitting out for a while

HORRIBLE HORRIBLE CUSTOMER SERVICE.
I have been ordering from Ocean Garden for years. Starting in January, they forgot part of my order. When I called them, they refused to deliver the rest of my order and said «you get it free next time». I asked how I do that and they said that I just had to tell them when I ordered next.
In February, I put an order in, but I ordered it online so I couldn’t get my free food. But that’s ok, I figured I’d get it the next time I called an order in. This time (from the online ordering) they made the wrong type of lo mein, but I didn’t call, we just ate it (even though it wasn’t what we ordered!)
Fast forward to tonight. I called my order in. First I asked for my free lo mein. Lady on the phone said «Oh Sorry, owner isn’t here, can’t have free order» I was annoyed but told her okay, I’d order it when the owner was in and proceeded with my order. It was a smaller order and I asked her to please be certain they triple check the order because my last two orders were wrong. Sure enough, we got the order and they are missing the side of egg roll that comes with one of the two items I ordered. So, I called up the restaurant and told her that she again got my order wrong and I would like the item delivered to me right away. She told me «sorry we too busy». I then told her I didn’t care how busy they are, I paid for my order, I should have received the full order. She said «ok, we deliver later» 30 minutes later, still no order, so I call back. This time she hands the phone to the owner. He says «we too busy, I give you free order next time» At this point I was beginning to suspect that they try and pull this will other customers since this is the second time they refused to deliver a full order. I argued with him that that was not acceptable, letting him know that he told me that back in January and then they do not follow through. He then told me that I was lying because they have been in business for 14 – 15 years and they never had anyone say that they didn’t deliver food, just me. I told him I didn’t care how long he’s been in business, but if he takes money for an order, he needs to deliver the FULL order. Then he tries to tell me he would put it on my account. WHAT ACCOUNT? I don’t have an account with them. Then he says my credit card. I didn’t pay with a credit card! When I said «Listen, normally this wouldn’t be a big issue, but I asked the lady to triple check before sending out the order since you made mistakes on my last two orders. So I expect you to deliver the full order» He then got even more rude and said «Next time you call different restaurant. We no want you to order from us again. You always say nothing is delivered»
I was appalled. I do NOT always say that. I said it once before when they admitted that they cancelled part of the online order by mistake but then said that I would get it free next time (which, as above, they did not honor) and the second time they screwed up, I didn’t even call to let them know. And this was the third time, and yes I will tell you if you don’t deliver my full order because I don’t like paying for things that I don’t get!
Anyway, they do not have to worry. I WILL ALWAYS CALL A DIFFERENT RESTAURANT… I WILL NEVER CALL OR ORDER FROM THIS PLACE EVER AGAIN. Unbelievable!

Really bummed because I liked this place until today — had to spit out my food and found a strand of metal about 4 inches long looks to be from a metal scouring pad that was in my wonton soup — really gross. Called them and all they said was «Sorry» no offer to refund me for the soup or anything.

I don’t understand why people like this food. Soggy fried Peking ravolis, pan fried noodles were not crispy. Was so looking forward to these dishes but the noodles were oily & soggy. Broccoli with garlic sauce was way too sweet. Too bad. I think they try hard but I can’t go back.

This is your best bet for Chinese food on the island that I have tried. Large portions, reasonable prices, and the food has always been good! I love the lo mein best!

I love this place. They’re super friendly, the rice is excellent (it’s actually got egg/​sprouts/​peas/​onion in it — you know, the way it SHOULD BE!). Is it super gourmet? No, but it’s also not the neon scary Chinese food that you get at Dragon Light at the rotary (and oh my God, don’t get me started on THEIR rice… blech). It’s a nice little place, friendly people, and perfect for take out. I’ve been going here ever since Horizon changed up their rice and never went back, although they’re a decent back up.

Sorry but I just don’t get why people like the food here. Very Americanized Chinese food. Might as well go to the frozen food section of Shaws. I measure Chinese restaurants by their Kung Pao/​Spicy Chicken w/​Peanuts and this was pretty much boring.

This place has pretty good food. They’re really fast with delivery, too. I have never been in the restaurant, so I can’t attest to the service, but the guy who answers the phone is really nice.
I got the crab rangoon and pineapple shrimp one time and sesame chicken and soup another time. It wasn’t anything very special. Every thing has definitely been pre-​fried.
I give them a three for food, just because it’s pretty run of the mill Chinese. I give them a four for always being prompt, courteous and consistent.

seriously order the french fries. i swear you will be hooked.
i’ve always preferred ocean garden to all the other gloucester chinese food restaurants. for awhile, this was the only place you could get singapore-​style rice noodles. their noodles are and continue to be the best in gloucester (now that they have competition). they are spicy and awesome, although pretty oily once you get to the bottom of the container. i don’t know how you’d avoid that, though.
i mentioned the french fries. are you like me and laugh every time you see french fries on a chinese food menu? my amusement is why i ordered them, and i seriously think they are the best french fries i’ve ever eaten. they look like mcdonald’s fries but taste like a dream come true. i’m sure it’s because they’re fried in the same vat as the chicken fingers and all the other fatty bits. i wish i could explain their deliciousness. i had them once at my mom’s house and my little sister, who had eaten dinner already, ate half the box. haha.
i’d say everything is a bit better here than other places around gloucester. plus, the owners are SO NICE. as far as i can tell, it’s all family-​run. they’re always so kind and friendly and i walk out of there with a smile. also, we were douche bags and ordered delivery during a snowstorm and they came with a smile, and quite speedily, too.
definitely make ocean garden your number one choice for chinese/​asian food in gloucester.

I walked here to get take-​out for the first time this past weekend. I wanted to get cold sesame noodles for a picnic I was making and figured I would give it a try. I am new to the neighborhood and this is a little hole in the wall family run place. Sesame noodles weren’t on the menu, but they made them for me anyway and they were great! The little daughter of the owner came out from behind the counter and visited with me while I waited and made the 10 minute wait go by quickly.
The only seating is one big fold up table in the waiting area — definately for take out only, but I will certainly go back!