Eye Zone Optometry

I know where I’d go for all my eye needs if I lived in the area. I stopped in hoping to get some assistance with contacts because I’m traveling and forgot to bring my own. I was fortunate enough to be staying a few minutes away from this office. The doctor and staff were all very kind and helpful. Dr. Ching was so kind to see me without any notice, and he very graciously helped me in a time of need. Definitely, definitely recommend this practice to all in the area.

The staff here is absolutely fabulous. I have been coming here for over two years and am always satisfied with my experiences. When I come in for a yearly contact lens exam, dr chin always sends me home with an ample supply of trials to make sure that the prescription is the right one for me. This year he gave me two different prescriptions to try out in trials but recommended the ones that weren’t as strong. I ended up choosing the stronger ones and ordered a years supply. Right before I was supposed to pick them up I came to the realization that I had been squinting and straining with the stronger lenses. (DOH! My bad.) I called and they said it was no problem and they’d return the boxes and order the other ones for me. I was super appreciative that it was hassle free and that they didn’t seem to mind. They really want you to be happy, and I think that makes all the difference. If you aren’t a contact lens kind of person, they also have a great selection of glasses to choose from too.

My family have been patients at Eye Zone for about 5 years now. The entire staff go above and beyond at every appointment and interaction.
A couple examples: my son broke his glasses one week before the warranty was up. They not only replaced them in less than a week, but provided him with loaners with his Rx in the meantime– for FREE.
Another time, I ordered frames and instantly regretted my choice… they even let me take a couple pair home to try them out before making a final decision on the replacement, then they exchanged them at no extra charge!
They are kind, prompt, and have the best customer service I have ever encountered.
They CARE.

My experience at this place was great! I am not going to lie I didn’t have high hopes going into my appointment! I have VSP and was looking for a VSP provider that was close to my house! Doctor Lori D Kam And Stephen K Ching came up in the results and they were the only ones that had a good review on Unilocal!So I decided to give them a chance and called to schedule my eye exam! They were able to fit me in the following week. They are open until 7:30pm on Tuesdays as well at one Saturday a month which is nice so that I don’t have to miss work for an appointment!
When you arrive to the location you don’t think it looks like much from the outside, but once you go in it is very cute and clean! As I walked in I was greeted and instructed to fill out some new patient paperwork. After that I went back and had my eye exam with Dr. Stephen Ching. He was so nice and personable! I have never had a doctor be so friendly and get to know me so well in such a short amount of time; especially on my first visit! I also got to know a lot about him and his family! He is a great guy! I didn’t feel rushed at all and he really took the time to find out about my vision needs and any concerns I had!
After my exam I decided to go ahead and order new glasses! Now I loathe picking out new glasses! Judy was the one that helped me find the perfect match! She spent over an hour helping me find something that made me happy! I felt bad because I must have tried on easily 30 different pairs. But kudos to Judy for not making me feel like I was being a pain! As I continued to try on different pairs of classes I had finally narrowed it down to two pairs and I couldn’t decide! Two of the other staff were so nice and took the time to offer their opinion on which one they thought looked best on me! It felt really genuine in there, not like they were just trying to sell me some glasses. They didn’t push any products on me or try to get me to pay for something outside of my comfort zone which was nice!
Also Judy was able to educate me about the VSP Premier Vision Plan Benefits! Thankfully I didn’t miss open enrollment at my work and I was able to sign up for 2014! Because I was able to sign up for the Premier Vision Plan I plan to go back in January 2014 and get that second pair of glasses that I had wanted for free!!! Thanks Judy! :)
So if you are looking for a new eye doctor or just a better more personal experience this is the place to go!

Immaculate office (important to me from a healthcare provider!), pleasant friendly front office staff.
Huge selection of designer frames like Kate Spade, Coach and JLo. I found at least 3 frames I would have been happy with. (I ended up getting Anne Kleins.)
We saw Dr. Ching. He was very thorough and explained in great detail what he was doing, which I like. He also explained in great detail the alternatives and strategies available for my dry eye problem.
Highly recommended.

Everyone here is super friendly and I always have pleasant experiences. Both optometrists are so eager to know your lifestyle. But I guess that has a great impact on how you use your eyes. But even on my first visit we were chatting as if I had been a long time patient. So I felt really comfortable.
There is a discrepancy on their hours. Their website says open until 6pm on Monday, but their window sign says 5:30pm. Luckily when I arrived at 5:50pm to pickup my glasses, the opticians were still there and opened up for me.
The waiting area isn’t really a waiting area… more of the entry walkway with a couple chairs. But you’re usually not waiting long anyway.
A great office!

I am BEYOND impressed with this office. I saw Dr. Ching and he was so thorough in my exam and explained everything to me and answered every question that I had.
Then there was Ralph, the optician. He was very helpful in helping me find glasses in my budget and in choosing any options that I needed. He never seemed bothered, even when I called a few days after my appointment to change some things on my order (I did feel bad about it, though).
The office itself was spic & span, and I even mentioned to the boyfriend that there wasn’t a bit of dust on any of the display cases. (How often do you see that?!) The receptionist was very nice, even on the phone when I’ve called. They have a great selection of glasses and were even happy to order me something that I’d seen online that they didn’t have there.
Seriously, if you need a new optometrist’s office, check out Drs Kam & Ching. They’re fantastic, and I’ve never been so excited to get my eyes checked next year!