Enterprise Rent-A-Car

The man that picked me up, I believe his name was Ron, was the best. The guys at the front that helped me get the car were also great. Went back to add on another driver a few days later and Charles was pretty unfriendly. Got $ 30 in fees for using the toll road. My own fault for not realizing what roads I was using, being from it out of state.

great customer service, the car was ready on time and was 4WD as I requested. Quick in and out, a nice local option to DIA.

Location gave me a rental car with license plate expired by more than 3 months… Enterprise has the worst customer service I’ve ever experienced beginning with their people in roadside all the way up to their area managers. Never rent from Alamo, National or Enterprise… You’ve been warned!!!

Bad customer service. Inconsistent with polices using a debit card. 1^st time ok 2^nd time not. Walked to get there had a reservation they need to update their system to prevent future occurrences. Needless to say my last time using them.
Review update.
Used them again due to how close I live to this location. After understanding the policy now, I had no issues with their process. I still believe better communication on the website should be better addressed when making a reservation. Overall happy with my last experience.

These guys are great. Brian helped me navigate the aftermath of a very frustrating auto accident and I am so grateful for his help, as well as that of the rest of their staff. Best service I’ve had in ages.

I have rented vehicles from Enterprise for a number of years and have been mostly happy; sometimes ecstatic. I have also used them quite a bit for business purposes. What occurred at this location has never happened to me before.
I rented a car 4WD so that I could attend the XGames. Made arrangements to pick it up after work and showed up to do just that. I game them my card and ID; they don’t like that it’s a bank card. Do I have any other card? Being credit conscious, I do not. The «woman» behind the counter aggressively asks me for two forms of utility bills with my name on it, or the websites for me to log into for said info; as some sort of credit reference (?). I don’t just have that kind of info just on me… and my utilities are split and I don’t have all of my log-​ins/​passwords memorized. Anyway, her attitude towards me stank.
By the way, the guys behind the counter were alright. The «woman»; not so much.
I am trying to pay you for the use of your vehicle. You have my ID and bank card, and I am standing right in front of you. Work with me. Sheesh!
I will never go back.

Rented from them recently when my car was in the shop for the weekend. As usual, their pick-​up service was convenient, and service professional.
I did have a little problem with charges related to leaving the car at an after-​hours drop location, but they quickly resolved it and refunded the overcharge without hesitation.
(In case you’re curious about the details and the resolution: I picked up on a Friday afternoon, only needed the rental for 24 hours. I told them that at the outset, they said that the office would be closed at that time on Saturday, but I could leave it at their after-​hours location. You’re probably already guessing the rest: they charged me for the two additional days until they checked it in when their office reopened Monday morning. Yes, that is common practice and is in their fine print, but I felt that since they had offered it at the time of rental, they should only charge me for the one day. And, as I said before, they did quickly refund that money without question, so kudos to them!)