U-Haul at West Colfax

I rented a 12×6 trailer from them for a couple of days for local use. When I brought it back, I arrived two minutes after closing (doh!). The lights were out and door locked, so I though, «Dang, out of luck.» Just then an employee came out a side door and said, «Don’t worry, I’ll unhook it for you and we’ll take care of you. WOW, that saved me a trip — they didn’t have to do that — thanks! That’s 5 star service.
The trailer worked perfectly, was clean inside, and towed great — and for a good price. Pickup was no-​fuss with the online reservation made the night before. I’ll use them again. I know other people have had bad U-​Haul experiences, but mine went flawless.

I’ve used this U-​Haul location to rent a truck last year. I was able to get the truck rented and returned without any problems. I also bought a hand truck from them for a decent price and we’ve used it a ton, so it was definitely worth the money. More recently, I stopped in to buy a stack of boxes. They did the transaction quickly and one of the employees took the boxes to my car and put them in the trunk for me, all without my asking. I’ve had positive experiences with them, and I will be back.

This not my first time using this Uhaul location. Moving is never fun, but Mr. Mahluza was wonderful. He and his staff was very helpful to the point of recommending a moving crew, should we need it. We did call for help with unloading and even that went perfectly. Their trucks are clean and dependable. They have everything to make your move seemless and offer different levels of service. What more could you ask for?

I am still waiting to get my hitch installed. Today is Sunday. I ordered the hitch on Monday and was told it would arrive Wednesday or Thursday, so they scheduled my install for Friday morning. On Friday, I got a call that it had arrived and would I please call to schedule an appointment for install? Sigh.
My second install appointment was for today at noon, and my husband and I had to plan our day around it. At 11:30 this morning, I got a call wanting to know when I would like to schedule my installation appointment. So I called the specific number for THIS location and after being on hold for 20 minutes, I was patched through to a different location. The lady was helpful and looked me up in the system, saying my appointment had been scheduled for 10 a.m. and I had missed it.
I just got off the phone with a national overflow dispatch after trying to call the Colfax location. The guy was very nice, but had to contact the local place because they don’t update the system with their hitch mechanic’s hours. He said they had openings from 7 – 9 a.m. on Monday morning, so I scheduled. Half an hour later, the Colfax location called, asking when I wanted to schedule my install appointment (you can be sure I am tired of being asked that when I thought I had an appointment).
Do you even still follow? I hardly do.
I was informed that they actually don’t have an opening until Wednesday and that I should just leave my car all day because they don’t know how long it will take or when they can get to it. (When I ordered the hitch, I was told it would take an hour.)
UPDATE: My appointment was finally kept. They did the job in about three hours, which was pretty good. They do have great hours for us workin’ folk and I paid the price I was originally quoted. The only thing is that there’s some kind of metal bulge in my hitch, meaning I can’t get my bike rack on because the bulge is in the way. I’m not sure it’s their fault, but I’m hoping they can saw it off if I take it back.

Pretty bad service!
Made an appointment to get a U-​haul hitch installed on my car. Spoke with the assistant manager when I made it for the next day, said it would take about 30−45mins to install. The next day I get there right at appointment time at 8am, only one person was there, the manager. He said there is no appointment for me at all, great! But said he can get me in at about 815am — still he was the only one there the whole time. Started to install the hitch and ofcourse people came to drop off and pick up trucks/​trailers. So finally it was installed, at almost 11am, two and a half hours after start and it cost about $ 60 MORE then I was quoted online and over the phone. I need the hitch that day, so I just paid it. Didn’t really have the patience and time to argue about the time it took or how much it cost.
Few other people that were there said they’ve seen this u-​haul going down and the service being worst every time.