New West Physicians Denver West

Dr Lee Richmond was awesome and I will see him in 10 years. Now huge thanks to his receptionist Dana Vistal she is the one that kept me very calm thanks again you are very very good at your job.

I really enjoy the doctors here. Our doctor always remembers us, he seems very knowledgeable and caring, and it seems like he is good at tailoring to the individual needs and preferences. I am not one to jump to medicines and surgery if I can resolve issues other ways first and he is very supportive of that approach.
I do agree the other staff seem rushed and it can be very busy. I tend to go early morning so have not experience the long wait times others mentioned.

I guess they are marginal for regular patients. However, if you are on Medicare, regardless of supplemental/​advantage plan except for one very specific plan, you are old and disposable and they won’t see you. Good luck, geezers.

5 stars for the doctors, Dr Neighbor is mine. Great bed side manner, listens to your problems, remembers what’s going on in your life, never had issues with her.
2 stars for the front staff. I don’t think they listen to you on the phone, I don’t know how many times I have to say my birth date. And when asked what my problem is sometimes they repeat it, so another patient can be listening in on the conversation. The wait times are 30 – 90 minutes. So, maybe just show up late and take a gamble.
1 star for one of the MA’s there. I called and she answered the phone, «this is the nurse…» I then asked are you actually a registered nurse, she replied no. Weird. Then don’t answer the phone acting like you have such credentials. Nurses can give medical advice, MA’s cannot. She has also questioned on what my insurance would allow, she has no idea what insurance I have. I, now, don’t say a word to her, she can just do her job and I’ll talk to the doctor about my problems.

Great doctors, but the staff has problems keeping up with the large number of patients. Wait times can be long, but the doctors will spend extra time with you. Make early morning appointments to keep the wait times down.

I’m giving this place 1 star for the 1 time my ‘official’ physician saw me. I say ‘official’, because in practice of the four times since my initial appointment with Paul Forward that I called (at 8:01am…) he was either on vacation or otherwise unavailable. Once I was offered a nurse practitioner substitute, the other 3 times they were booked solid and I ended up going to urgent care. My impression of this place is that they take on way more patients than they can handle. In general, I felt like I got an impersonal brush off here. For what it’s worth, the nurse practitioner ‘remembered’ me too — because the computer notes told her my name. Time for a new GP.

They got me in quickly and painlessly, but then I sat waiting for the doc for at least a half hour. He was very nice and made me feel comfortable. However, I spent all this time filling out paperwork, and I don’t think anyone even looked at it because they forgot to prescribe several of my regular medicines. I will go back because my Primary Care Doc remembered me the next time I went in, nearly three months later!