Rusty’s Pizza Parlor

When eating at the Santa Barbara rustys, you wish pizza man Dan rustys in Ventura Would come back 2 SB & buy all the joints back so he can turn it back around 2 it’s original awesomeness & retrain the staff in customer service as well as quality products. Who knows, maybe it’ll happen! But everytime I eat in SB, I regret spending my money there.

Deng these Unilocal reviews are harsh. Rustys is freakin awesome. They have been my pizza of choice since I was kid. Love this place. Only pizza delivery I ever order. Never been inside but their delivery is fast and pizza is good.

Same great pizza as all the other locations. Always found it interesting that they turned the old safe room, from when it used to be a bank, into a windowless party room.

If there was an option for zero stars, I would have selected that option. I’ve utilized their services multiple times, but only because they have a monopoly on delivery in my neighborhood.
My first experience with Rusty’s Pizza, I walked into their location in Goleta on Storke and Hollister, and wanted to order a pizza to go. They first told me that the wait was going to be 90 minutes, and that I had to call a phone number to place the order. I was already at the location, why would I have to make a phone call to place the order? They lady behind the counter was rude, sighed, and rolled her eyes, and reluctantly called the manager to ask for permission to take the order in person. Since it was going to take 90 minutes I asked if I could have it delivered, since limitations due to my disability were preventing me from being able to stay for a long period of time. They told me that they could not deliver the pizza, that I had to wait, and proceeded to mock me because my disability was not apparent to them. The rude lady at the counter then proceeded to roll her eyes again, and express another discontented sigh, as she asked the manager if they could deliver. Finally, everything was sorted out, and my pizza was delivered. This time, they did offer a Free Pizza and Garlic Cheese Bread for the inconvenience, but only after I spoke with their call center supervisor (who hung up on me) and called their corporate office number to file a complaint about the whole experience.
When I called back to take advantage of the Free Pizza and Garlic Cheese Bread, they had no record of it, and I had to argue the whole situation over again, and after about an hour, they honored it. I had to wait over two hours for a cheese pizza, that was cold, and overcooked, not to mention they forgot the pizza sauce to go with my large cheese bread. I had to wait another 60 minutes to receive the pizza sauce that should have been there in the first place, and for a replacement cheese pizza, that was equally as burnt as the first. So again, I had to go through the process of speaking to their call center, and being treated horribly by their supervisors, and having to speak to their corporate offices again, I was offered another comped meal.
When I called to take advantage of the offer, there was yet again no record in the system. The call center continued to mock me, and make fun of my disability, and refused to do anything productive to help with the situation. They kept mocking me, and telling me to call corporate over and over. They refused to provide their information so that I could file a complaint. Finally they promised that the manager of that particular franchise would be giving me a call per my request. I placed an order online for my food.
Now, a week later, I placed another order, and proceeded to ask about the call back I was supposed to receive. The supervisor on the line looked up my initial complaint, and proceeded to mock me in a condescending tone about the details of my initial complaint, including the nature of my disability. I told her that she was taking things out of context, and I needed to speak to her supervisor. She refused to provide her name at first, and finally she said her name was Abigail. Another supervisor came on the line, and refused to provide any assistance, and continued to demand that I call corporate into the phone, continuously talking over me, repeating the phone number, mocking me and the nature of my disability. I did not have a way to take the number down, and had to have a friend call to obtain the corporate number for me, so that I could contact them.
I left a voicemail explaining everything, now we shall se what will happen. I have NEVER been treated so horribly by a company, and NEVER have I been so insulted.

well this place sure was a disappointment, but not such a surprise after 1– walking in and 2 — dealing with the cashier
so a friend from the SB area told me this was «the» spot for pizza. ok well we drove by, saw it, figure why not give it a shot
walk in to screaming kids. everywhere…guess this is one of those party kids family type of pizza joints. ok not TOO bad let’s see how the rest goes
after looking at the menu… which doesn’t have a lot to offer… we ordered a
Medium of half rustys special and half chicken garlic mushroom, Garlic cheese bread and a Beer
wow the cashier was a total imbecile
I stated each item one at a time.
Me: «garlic cheese bread small size»
Cashier: «what?
Me: «a small garlic cheese bread»
Cashier: «what size?
Me: «small…»
cashier: «ranch or pizza sauce?»
me: «one of each please, we’ll pay the extra it’s fine»
cashier: «do you want ranch or pizza sauce?»
seriously…
then the pizza…
Me: «then a medium pizza, half rusty’s special (I paused to let him type it in)
Cashier: «okay what kind of pizza?»
Me: «half rusty’s special (pause) half chicken garlic mushroom»
Cashier: «ok so half rusty’s special, half bacon peppers and onion?»
ME: seriously? «no, chicken mushroom garlic»
then when our beer was «Ready» he isn’t on the intercom to call our name on the order or anything, he is standing at the cashier, waving his arms trying to get my attention… then when i go up there to see what it is, he was no where to be found… yeesh
beer tasted flat and watered down
pizza was garbage… digiornio is better
garlic cheese bread is the only reason for the 2 stars because it seemed this wasnt even made at this joint
wellp, at least we can say we never tried it right?

Its baffling how Rusty’s became the most prolific pizza joint in this town. Its national chain quality pizza at a premium price. The boring looking salad bar reminded me of Pizza Hut. The uniformly round sausage kibbles reminded me of those rectangular «oh so tasty» school cafeteria pizza. I came here for the first time in 4 years because it was the last day of Youth Soccer. The place was completely kid friendly, like Chuck e Cheese, Pizza Hut, and Little Caesar all roll into one. I have kids and even I think its too kid friendly, maybe that how they compete with super cheap Costco pizza across the street and better American style pizza places scattered around town.

The truth of the matter is that that we only come to this location for the video games for my toddler. Each time we come there are at least two tables that need to be cleared off and the floor is always in need of a good sweep. Today is the very first time I’ve gone into the bathroom and I posted a picture of it.
Pizza is fine and customer service is acceptable.

They only get one star because there isn’t an option for zero stars. Horrible pizza, then they got our order wrong, I call them back and their response is yeah we can send another one but you have to pay the delivery fee??? Hun? I have to pay for your mistakes? I won’t even get started on the absolutely disgusting hot wings,. Well, yes I will, they were tiny and 95%fat (literally no meat at all)
I will never eat there again and highly suggest you don’t bother wasting your money there

I order pizza almost every Friday Night… not just one but two. Rusty’s Pizza has the worst customer service. After spending over $ 50.00…and they are able to see my records of how much I order. I complained for the first time that the pizza had an overload of sauce… the sauce practically ran down my hand when I took a bite of it. Plus in addition it left a weird bitter aftertaste. We are a family of 6 and the kids grabbed the pizza when it came which left one of the pizzas to have only a few slices left The second pizza was whole. When I called to speak with the manager he said that they would need the pizza back to «inspect it» and that he will replace it with a new one. When I explained that it is already too late in the night and to just give me credit he said he could only give me it for one. They keep track of your orders and can clearly see that I am a frequent customer not just someone who is just trying to get something for free like they made me feel. I hope that the owner reads this because I feel that the management at Rusty’s is always poor… the staff always seems miserable.

Ok, so you can’t really call to place an order.
It goes to an operator, that will call back to confirm your order.
The call back never happens, so you have to call again to confirm.
Picking up the pizza down the street, there was a smoker right at the door, always appetizing.
The parlor itself was cool, and old bank re-​furbed. Nice arcade machines, cool place for a kids B-​day party.
Got home, pizza was very good, not as good as I hoped.
For $ 23 eh~
Next time maybe Costco pizza $ 10 right next door.

This location has a very strange vibe. Not so much for adults not so much for children. This location used to be a bank and gives it a very corporate style. This location need a little more maintenance from their cleaning clue as well, but the pizza was very good. The meatball sub was so-​so for the price. I would recommend ordering for delivery.

The gentleman who was on the phone taking an order today ⁷⁄₁₈ @ 6:40PM was so arrogant and rude. Poor customer service and phone skills.
As a new resident in the area this came highly recommended and now I just want to cancel my order. ..

Yay! I’ve liked this place for a long time. While the prices aren’t the most competitive, if you’re craving a solid tasty pizza then this is the place to go.

The delivery would bring me the wrong pizza and of course it’s with the 2 toppings I despise the most. Just my luck. #alwayscheckyourpizza #whatsinthebox

I’ve been to the other Rusty’s and I like them better… this one still has used-​to-​be-​a-​bank lighting and vibe. I always get the BBQ Chicken Pizza with no chicken, and this last time I went they burned the cashews and the cilantro didn’t look very fresh. Don’t get me wrong, we still ate the pizza.
The locks on the girls bathroom doors were busted.
The service was good.
I just prefer the other locations!

Good pizza spot if ur low on money for under 7 bucks u get a personal pizza drink n salad can’t go wrong

Came here because it’s the local spot to my boy. It’s not NY style pizza, nor is it deep dish pizza. The pizza itself is DECENT, but not good, nor is it bad. The crust is good, the cheese tasted like off brand mozzarella from a grocery store, and the sauce was okay.
The reason that I give it a 2 out of 5 is because the pizza itself was rather expensive. A 2 topping large was 20.93 with tax. Definitely not worth the money. I’d give a 2.5 out of 5, but since Unilocal doesn’t allow us to give haves, I gotta round down.
However, if you’re craving pizza and don’t feel like driving, this place will do in a pinch.

Good Pizza, but BEWARE of the up-​charge and their «forgetting» to apply coupon.
I like Rusty’s. I have been in there a few times and the service is fair, even though you do feel weird about all the signs that you only get one visit to the salad bar. Fine. I’m sure that has been abused. The pizza is good. Not «omg, this is amazing!» but, good.
Now my beef with them. I usually order takeout from Woodstocks. I get a flier saying to try their new Chile Verde pizza for $ 3.00 off, so we decide to call having had the flier up on our fridge for a while. The picture looks delicious and includes a picture of cilantro on top of it. Heck, their FB is CURRENTLY touting the pizza with cilantro on it AND a bowl of cilantro on the side.
Why is cilantro important?
Well, when I order, they asked «would you like cilantro?» I say yes, of course, thinking that they are looking out for me and making sure I’m not averse to it since it’s a specialty pizza and must be included, right? I then specify that I have a coupon and they take the information and my credit card info for $ 3.00 off.
When the poor delivery guy comes and I notice that not only did they charge me an outrageous amount for cilantro (because apparently it does NOT come standard despite the ad), they did not give me my $ 3.00 discount. I ask the driver and his response is «sorry, I only get the receipts, you’ll have to call them back.»
Honest mistake, right?
WRONG. They have done this to me TWO TIMES and my neighbor once. After they did this to us the second time, I was mad at myself for failing to tell my husband about it before he got duped and found this happened to our neighbors after I shared with them the story the next time we were going to order pizza.
So, there you go. Not an honest way to sell pizza if you ask me.

Not my favorite due to the copious amounts of grease. There are many better places to get pizza in Goleta: Gina’s, Woodstock’s, and Pizza My Heart to name a few. Pizza is pizza though so 2 stars.

Good pizza, but lousy service.
Look, Rusty’s has been here forever and the pie has been generally good a long time. But their delivery time is long and their customer service is pretty consistently crappy and getting worse.
Good luck getting the correct pizza, and good luck getting them to fix it if it isn’t right. That just isn’t Goleta, guys.
Also, website for ordering sucks. Better to just place a call and cross your fingers. Or like, find somewhere else. Pizza is everywhere.