Smoke For Less

Unfortunately, over the past year, my rating for this store has gone from 5 stars down to 3. And I’ll tell you why; some of the items that they sell are not legitimate. Meaning, you think you are buying a particular brand name, when in fact you are buying a low quality fake. Now, I am not 100% sure whether the items that I myself have purchased from them in the past were fake or not. But, when almost everything I have bought from their Vape/​E-​Cigarette section either broke or fell apart on me after owning it for 2 to 3 months, well, then I can’t help but be suspicious.
Reason #2 — there is one employee in particular who, on his good days, can be very friendly and patient and helpful! But sadly, those days are somewhat rare. The rest of the time, he comes off very grumpy, moody, impatient, and overall indifferent. I hate to say this because over time I have grown to somewhat like this person, but seeing how his demeanor has been affecting their business, I feel it needs to be addressed.
My latest trip to the store, I met their newest employee. Unfortunately, he didn’t know ANYTHING. I could have overlooked his lack of knowledge in the vaping section, however he didn’t even know the basics when I asked about their cigarettes… Point is, I hit a brick wall going to the store that day, and ended up going elsewhere for what I needed.
As for the positive aspects, these guys will do the best they can, with what knowledge they have when it comes to customer service. If you aren’t happy with what you initially see, they will do everything they can to make sure that you are happy and satisfied when you leave their store. The manager is very VERY friendly and extremely helpful! He will spend a good amount of time helping one customer, and if another customer comes in, he will help them so they aren’t waiting forever; While at the same time somehow managing to avoid making the original customer feel ignored or abandoned! AMAZING! Honestly, I’m still not sure how he does it, and I’ve been on both sides many a time.
As I mentioned in the beginning, I have given this store a 5 star rating in the past. All of the reasons I gave before for that rating still apply; However, because of the issues I listed here in this post, I sadly must change the 5 stars to 3 stars.

When I went to this store for the first time I was impressed how classy and amazing smoke shop, friendly people and helpful are working there, they fixed my electronic cigarettes and they have large selection of vape and e-​cigarettes in very reasonable prices, even my husband was happy with the large selection of fine premium cigars. I really recommend this store

Thanks smoke 4 less for being the best store in the area for years providing all we need in great prices, the store looks so nice from inside as well as the prices and customer service.

Shop is full of clones as far as vaping goes. I bought an «evod» starter kit… Apparently, it’s not authentic after finding out what the real one looks like online. Since this is a clone, it should have been a lot cheaper. I got ripped off. Thanks buddy!!! The battery doesn’t even hold its charge for every long… He told me to come back to replace my coilhead in two weeks. I tossed it in the trash the very next day. I’ve been on Unilocal for years and only post reviews when they fully deserve it. This company deserves to be trashed. I wont say where I went for my vaping needs but it is down the street from this shop with authentic/​quality stuff. Seriously stay away from this store.

This has to be the worst establishment ever, a bunch of foreigners who will up sell you defective merchandise and the try and charge you more money to fix the issue, the worst customer service, I hope these sand niggers go out of business

It’s always unfortunate when a shop doesn’t stand behind what they sell. I recently purchased an E-​Cig battery from this shop, less than 3 days ago. Upon using this battery for one day, I noticed the lack of quality and that it didn’t hold a full charge for longer than 20 minutes. I went back in to talk with the employee on duty. I told him that I wished to return or exchange the battery because of the lack of its ability to hold a charge and he replied, «wow, that sucks. There are no refunds.» Pointing to a dingy scribbled note on the register. Needless to say, this shop is over priced. The battery I bought was brandless and sold to me for 20 dollars. I guess the name of the shop says it’s all ironically, «Smoke for Less»
Know that this shop is built on standards not even «Less» could hold up to.

One of the best smoke shop I’ve ever seen, they have large selection of cigars in huge walk in humidor, and also they have all kinds of cigarettes and I was surprised with large selection of hookahs and pipes, and I checked their private room for large selection of water pipes and on top of that they have the best service, friendly and helpful. Thank you so much to have u in goleta. Now I’m start saving lots of money while shopping for tobacco. I suggested for every one…