Yellow Cab

Great first experience. I was picked up less than ten minutes after my initial call. Clean cab and let my pooch ride with me. I was charged about $ 12 on a Thursday morning for roughly 2.5 mi and left a three dollar tip for pet accommodation and speed with which they responded.
I will definitely use again!

I had a terrible experience with Yellow Cab in Santa Barbara. The operator on the phone was rude, because the woman did not understand the address right away. I was actually in front of a well known store and didn’t know the exact address. Then she told me I have to wait for 30 minutes. I asked her if there is a faster way, she hung up on me…
Then I called Beachside Taxi, after telling her the store name, she just told me, I am there in 5 minutes: Very friendly, fast and competent!

Girls, do not use this cab company. I am a student at UCSB and used this company yesterday, and I told the cab driver that I wanted to go to the Amtrak station. Instead, he asked me if I wanted to stop at the Goleta beach for a little before my train left. In that moment, I was very nervous, and felt like maybe this guy wanted to rape me. I was expecting the worst, and used my head by saying that I was meeting my dad at the Amtrak station, and that my train was leaving right away. It is best for your safety not to use this company.

Bill from downtown to Isla Vista (about an 18 minute drive) ended up being $ 50. Extremely overpriced. I felt like they were taking advantage of us and took the longest route in the slow lane the entire time just so that the meter would run up further. Also, he told me that the first charge did not go through so he swiped my card again. Something seemed off, and so I checked my debit card statement and I was charged twice and had to dispute the claim through my bank.
Never again.

They were over 20 minutes late and were very rude over the phone… so I cancelled our taxi.
When I told them to cancel, the man over the phone just hung up on me. Never calling again.

Never had a horrible experience, over 50 rides at most they were at most ten minutes late. I rarely called ahead of time, I usually called them when I needed a ride and they would give me an estimated time when they would arrive.
It may be an hour wait but they were honest with me and I never expected them to have a driver waiting for my call.
Two downsides: they don’t pick up in Goleta, the airport is technically Santa Barbara city. Although I lived less than a mike away I was told to use a competitor. I did ask and was given a referral to Checkered Cab who I continue to use for my Goleta business. Second, when I called them from AmTrack Station in SB I was told a cab of theirs was already there. I found a line of several brands and was told I needed to use the first in line. That led to one of my worst experiences I’ve ever had which was with Dolphin Cabs.
Considering all of the cab rides I’ve taken these were overall not enough to mark Yellow Cab down more than two stars as I’m rating them not their competition here. Not serving Goleta and forcing me to take another taxi service each knocked a star off.

Wow. The worst. Never have I wished more for a «zero stars» option.
Started off strong: I reserved online, and received a prompt followup confirmation phone call. Cut to several hours later, as I emerged from my hotel to see the cab I reserved driving off with the wrong people. When I called for a backup I was told «that is so weird.» Yes. Indeed. Weird that the driver never called me or asked his passnegers for a name.
I was told another cab was en route. A few minutes later I called back to get a time estimate (we were going to a wedding, it mattered), and was again given a non-​answer. I told the person on the phone to please hurry, but that if another cab showed first we would have to jump in. That’s when I was told «good luck with that» and hung up on.
I called back just to clarify what had happened, and indeed it was verified that the cab coming for us had been called off because I had the audacity to suggest that we might take our business elsewhere in the interest of expediency.
Welcome to the future, Yellow Cab. You might be used to a pre-​Yelp world where screwing over customers has no effect on your business, but now your customers have the ability to spread the word. So either start doing business like professionals, or (more likely) keep doing what you’re doing… and like you said to me, «good luck with that.»

I wouldn’t sugest using this company unless you enjoy being told to go out and find a cab yourself. It’s also overpriced and the drivers are rude.

Don’t use this company unless you want to be lied to. Three times I was given wrong time estimates. He lied 3 times, and in the end his 15 minute time estimate turned into 40. Absolutely unacceptable when you have a flight to catch.
Underpromise and overdeliver, dude. Rule #1 in customer service.