Goodyear Auto Service Center

I stopped by and asked where I could find an auto parts store so I could have my battery checked for no charge. One of the guys said that they could check it for me. One of the guys brought out their midtronics mdx-​p300 battery tester. He ran a quick test and printed out the receipt with the result «replace battery» printed on it. He said I needed a new battery. I said thanks but I’m not going to do it now and left. I drove on to find an auto parts store where I could price a battery and get an idea of what it should cost for one.
I found an «O’reilly Auto Parts» on North Litchfield Road just south of the freeway. They gave a quote for a battery. I pulled out the receipt given to me from the Goodyear guy and told them I’d just had my battery tested down at Goodyear. A manager approached and asked if he could look at the receipt. I said sure. He looked at it, looked out at my car, asked if I’d seen the guy at Goodyear program settings on the handheld tester (I hadn’t) and asked if I’d like him to give it a go. I said sure.
While testing my battery, the O’reilly manager explained that sometimes people manipulate settings to get a particular negative result. He explained in great detail how it all works and tested my battery a few different times, each time with the same result. My battery is good. (So is my starter. So is my alternator.) Apparently my battery had had a heat related hiccup or something. I thanked him for his honesty and told him I’d be back when I really needed something. No charge. No $ 200 battery I didn’t need.
I then called and spoke with the Goodyear grifter who’d tested my battery at this Goodyear location. I told him what I’d learned in the few minutes since I’d left and that I’d like to give him another chance to test my battery while allowing me to watch him input the settings in the tester. I told him I was considering posting a negative review but wanted to be fair and give him a chance to show me what I’d missed. He said «I’ve already given you a free test.» I said «so that’s a ‘no’ to testing it again while I watch you input settings». He said «that’s a no». I said «then I’ll be posting a negative review because you lied to me» as he hung up on me.
I’m not sure what it is about auto that attracts bottom feeders, but … protect yourself and avoid this Goodyear until they discover integrity. Glad my battery’s OK.

I had a great experience when I needed four tires replaced. I was pricing tires that morning and was greeted kindly by manager David who assisted with a complete and courteous service. Gave me a price and promised to call me back in a few hours once they arrived. Called as promised and had my tires installed in less then an hour. David thorougly explained my warranty information and other info. A complete and courteous customer service experience. 5 stars.

I shredded a tire on the freeway and had to put my spare on. I called discount tire the next day and they said they would get back to me, needless to say they never called me back. I called Goodyear tire on Litchfield and talked with David the service manager. He told me they didn’t have my tire in stock but he made a few calls and was able to get the 2 tires I needed for the front within a couple hours. Also during the tire exchange David pointed out that the inside tread on my rear tires was worn indicating out of alignment or negative camber. I didn’t have the money to do it then so I waited a week till I got paid and immediately called David back to order the other 2 tires for the rear and schedule an alignment. I dropped the car off after the tires arrived and David was there to greet me. He gave me a time frame of about an hour and a half so I returned within the allotted timeframe. David let me know after they replaced the rear tires that the camber in the back was no longer negative and I wouldn’t need an alignment which was great !! Because I was looking to spend right around $ 400.00 for the package and instead walked out with only having to pay $ 200.00. I highly recommend coming to this service facility as they don’t try to sell you things you don’t need, are a very helpful and knowledgeable staff, they were quick and thorough with their work and the prices are fair. Go see David at Goodyear tires on Litchfield and western Ave if you ever have any issues with your vehicle.

I have had my car serviced several times by them. At first they were great but it was only putting on a new set of tires. Then I chose them to do an oil change, which the first time was fine but 3 hour wait. The next oil change they did what they call their check of fluids, tire pressure, oil change, battery check, and tire rotation. Two complaints here, one when I left tire pressure light was on so I pulled over at gas station and yes all 4 tires were 20 psi UNDER so I added air and then noticed the oil change sticker, said next oil change was due at 68,000 miles which is just poor math on technician part since car was currently at 72,000 miles. The sticker should have said 78,000 miles. I went back again and this is where the mistakes become larger.
I took car in for oil change again and they did all their checks, tire rotations and such again… I told them please make sure to check fluid as light is on. I was told that they check for leaks and all fluids with every oil change. When I left the fluid low light was still on, I thought I just needed to drive for a bit to let cars computer catch up. Well every time I started car for the next 3 days the low fluid light still came on. I opened up the overflow tank for anti-​freeze and WOW to my surprise it was not just low it was EMPTY. I called them and was told I needed to add water and drive right over as I probably have a leak. Hmm odd since they told me just days prior that I had no leaks and everything was great on my car. I drove it down and they did another leak check came back and told me NO LEAKS it’s just low. REALLY??? They added anti-​freeze for a nice $ 56 bill and they had no explanation of why I had no fluid in my car when they just told me 3 days prior that they checked all fluids and everything was fine.
If they had simply said oops must have forgotten to add fluid we are sorry I would have been fine with that. But to charge me $ 56 because of their negligence. Risking my car over heating is not okay, refusing to admit fault, over charging me for a service they call «complimentary»

Go to this locations as opposed to other locations. They are fast and efficient here. You will still wait longer than any other place in Arizona but they are thorough and know what they’re talking about. Much better than the Surprise location.

I have been here once to get an oil change ($ 19.95) and came back to get a coolant flush and another oil change. The coolant flush was normally $ 79.99, but I had a coupon for $ 20 off of services over $ 100. Even without the coupon this is a good price for this area. I drove around to get prices from about 5 other places and this was the cheapest and the fastest.
The employees were all very nice and helpful and they didn’t give any bullshit (which happens a lot when you are a woman). I will be returning here and would highly recommend them for you too.
This place is on the corner of Litchfield & Yuma, the map on here is not accurate, at least not when I wrote this review :)