Panda Express

They changed the recipe from what is advertised and didn’t tell me about it. I got all the way home with my food and found out my two favorite ingredients are not in the recipe this locations uses.
As I normally do, I ordered SHANGHAI ANGUS STEAK which is advertised on their website as having «Angus steak wok-​seared with fresh asparagus, onions and mushrooms in a savory sauce.».
What I got was steak, GREEN BEANS, and onions. No asparagus or mushrooms which are my favorite parts and why I order it. They put lots of GREEN BEANS in to cover up that it was missing two other items. It was more like a green bean casserole with a couple pieces of tough beef thrown in.
Also, the compartment that holds the fried rice was only half full and not the usual portion I normally get.
I won’t be back to this location.

Walked in and was immediately ignored and unacknowledged by the staff. Clarissa was extremely rude and had horrible customer service, had attitude with me the entire time. Food was carelessly thrown onto the plate. Definitely Won’t be going back to that location.

Service is horrible the girls just throw the plates. They don’t care at all about the food, service or customer! Don’t bother going to this location! Get better experience and food at the Dysart location

Experience started with no toilet paper in ladies room and ended with rude customer service. Monica never acknowledged me as a customer while I was the ONLY person standing at the counter and she stocked her station with lids. After returning back to the register to give me my total I spoke to Monica and asked her how her day was going. What happened to greeting customers? What happened to acknowledging someone and asking them to wait? I’m all for better wages to restaurant workers but let’s face it, many front line staff like Monica do not demonstrate their worth for no more than what they are getting. Maybe we wouldn’t rant on the negative if there were more positive. I don’t pay discounted prices so why should I expect or accept discounted services.

first off panda express isn’t my favorite but my wife and daughter love it. so we stopped here on our way home from Phoenix and they screwed up the order.
everytime I would say something she would ask what I said, never had this happen, don’t know if she was half deaf or something else, even after I had to repeat everything she still screwed it up and I wasn’t about to turn around on the 10fwy on my way to cali.

I am done with this Panda Express drive thru. I have been in line for 20 minutes to get a kid’s meal.

People just like to go and rant about only the negative things, this is like any other typical Panda Express, been going here awhile now and never had any problems with anything, also always receive friendly service. And if they take awhile to remake an item that ran out be patient cause at least you know they’re cooking it fresh and not just microwaving frozen food
FYI IF THEY’RE BUSY DONT BE RUDE AND COMPLAIN ABOUT THE WAIT… It’s literally the McDonald of Chinese food in America lol stop expecting so much for the amount you’re willing to pay

Incompetent.
This Panda Express does not know how to manage their product. Waiting in line for one meal however they ran out of a particular item, ok wait is only two minutes to make, meanwhile the second item requested is available. In lieu of securing the second item its exhausted with persons in the drive through. First item is ready and the second item will now take 10 minutes. So I’m to understand I should wait while the first item gets cold?! Putting it back could be an option… wait for it… yes and by the time the second item is ready they’ll be out of the other. Stupid is as stupid does as the famous saying goes…

WORST CUSTOMER SERVICE EVER!!! The manager and employee had such crappy attitudes. Ordered using the Panda Express App and also had a Promo code. I had thought that my order went through but it somehow didn’t. So when my husband and I showed up they had told us they had no orders under my name. But they didn’t say it very nicely. They were quite rude making me feel like I was stupid. I highly recommend to NOT go here. What ever happened to keeping the customers happy? Guess they don’t care one bit. In my opinion they don’t even deserve a star. I wild give them a negative 5 stars if I could. But since I had to select a star they get 1

Food is fresh & tasty. A good value for the money. However, our last order of chop suey had huge pieces of onions which take up more space so you get less noodles and other veggies and way more onions. I hope this was a fluke and not a cost cutting measure.

Tonight the food was very fresh, and the store was packed. Panda Express was donating proceeds to my son’s school, and a let of people went. Thus in one of my best visits to this location. The associates were very nice even though they were swamped. As I mentioned before, the food was recently made and had good flavor.

I’ve never had quick service even on a Thursday night. And they’re skimpy on the portions unless my husband is the one ordering. :/

Had a issue with my order when I got home it was wrong not even close to what I ordered. I called and talked to Ramsey the manager. He made everything right and took care of the issue. This is called customer service and he created a Raving Fan
Thank you for great customer service Ramsey. Someone should make sure he does not go anywhere what a great employee.

The food was great except the kale chicken. Asked for a new plate because it was wilted and burned. When the new plate returned it was filled with metal shavings. The line staff was rude and would not take the kale off the line as I watched them attempt to serve it to another person. Once I got loud she decided pull it from the line. The manager thought the whole thing was funny and blew it off saying «oh it’s just the scrubber we clean with». After demanding he did refund the order. We received an incident report to fill out only to have it ask for our social security number. What!!! No!!!

Food is good service is extremely slow. Saturday night 8pm took 20 mins for take out order. If I were the manager would let everyone go and start over. Six people behind the counter doing as little as possible.

I found a worm in my shiitake kale chicken! Never again… they actually asked if I’d like another plate… i loved this place till then. Check your produce. Tells me they don’t wash before they store.

The longest line ever for just orange chicken! I swear they went looking for the chicken in the farm somewhere!

First time at this location. The line was so long I think it was 13 people total in line and I was in the back. Took 30min or so for me to order and walk. Several workers were clumsy and dropped a bunch of pans which was sooo loud. It seems to me they can’t handle a busy crowd. I don’t know who or where the manager was, but neither of these employees acted like a manger. My serving size was good and the food was good, but that’s about it. Everyone was looking irritated by how slow they were.

Typical Panda Express as far as the consistency of the food, but they can be VERY skimpy on the portions… watch them closely!
First time I went there, I got probably 4 pieces of Bejing beef and 5 pieces of Orange chicken… by the time I drove the 3 miles home and saw that, I was not going to return and complain, so I went online and filled out the survey to get a free entrée next time.
On my next visit, with the coupon in hand, they tried to skimp on the portions again… I told them that if they did not put more in the container, I was going to walk out and never return to this location again. They looked at me angrily, but put more in the container.
I told them they will NEVER get away with skimping on my portions again… Only to be told «thank you, come again»

Never been a huge fan of this format for Chinese food, but when you’re dying of hunger and have limited options, it does hit the spot. Went here because it was walking distance of the Comfort Suites on Roosevelt Street. Seems like most businesses that serve food near the hotel close fairly early, but Panda Express was open until 10:00 p.m.
I did the three entrée platter which comes with choice of steamed rice, fried rice, or chow mein. They don’t have the old standard General Tso’s Chicken (or maybe old General Tso has since retired from the chicken business), but they did have a reasonable facsimile – the Sweetfire Chicken. I also asked for the String Bean Chicken, which had an aromatic component that was delicious, but that I couldn’t quite place… cilantro? And finally, for my third entrée I chose the Honey Walnut Shrimp. Panda Express’s interpretation of these shrimp differs from the traditional Chinese restaurant (no mayonnaise sauce and hardly any candied walnuts), but the honey and the shrimp flavor comes through, so I guess they get a pass.
This restaurant was an oasis in a desert of food choices and saved us from almost certain hunger-​induced lunacy.