Urgent Care Extra

Dr Alejandro is the best! Great with kids and adults. Very patient and caring. He actually takes his time and listens to you. He cares about you and your health! I recommend calling ahead to see how long the wait is.

Shocked. Went there on Sunday due to extreme food pain. My husband helped me walk because I could not walk.
3 minutes convo. The MD did not look at my feet. She took one look at me and said «you must have over done it with walking today, you need better shoes.» I told her to look at my shoes again. «Oh yeah, those are good shoes.»
When I got home my arches were actually convexed and swollen. Again she never inspected my feet. She wanted me out of there.
This morning it hit me… I had gone straight from my volunteer event to urgent care because my husband and friend had to carry me, because i couldnt walk.
I volunteereed at the pride festival. I was wearing my rainbow socks and planned parenthood volunteer tshirt.
I wonder now, was that doc just really incompetent and didn’t know what standard of care was, or did she exercise her «religious freedom».

Me and my grandma came here after she got a huge gash in her leg. The doc that saw us was super nice and chatted with my grandma while he stitched her up. The second time we went to get her stitches removed, we saw a young doc who was actually a surgeon. He was really nice too and conversed with my grandma about Hawaii while he took out the stitches. The only reason I didn’t give 5 stars was because the second visit, we were some of the only people in the lobby and no one was behind us, so I was just going to fill out the paperwork really quick at the desk… but the young girl at the front, unnecessarily scolded me for standing by the front desk to do it. A polite, «Could you please fill that out in one of the chairs in case another patient walks in» would have been sufficient… Sorry I didn’t know your rules.

This is the worse urgent care ever, it is beyond slow. I came in and wait almost 2 hours before being seen the have no staff. It is so hot in the building have they ever heard of AC. It feels like they have the heater on full blast!!! Do not go here!!!

I had a positive experience at this urgent care facility. I was pretty sick — diagnosed with bronchitis. My wife brought me, we both thought everyone was professional, there were other people in the waiting room and we still didn’t have a long wait to go back to the treatment room. The wait in the room wasn’t bad either considering the number of other patients. Next time one of us is sick, we’ll go back.

JD was the PA that saw me today, professional, polite and listens :) what a great smile and personality!
The medical assistant that checked me in was just as equally professional ^ etc.
I would recommend to anyone.

The receptionist wasn’t rude, but was not friendly either. There were two patients ahead of us, and it only took the doctor 30 minutes to see my 8 month old. The nurse and Doctor were much friendlier than the girl at the front desk. Keep in mind that this office does not specialize in pediatrics. They did, however, properly diagnose my baby. The place is clean and appeared to have most of the proper medical equipment. The office is short staffed, with only a receptionist, nurse and Doctor present. Therefore, don’t expect speedy service.

Very slow service… Should have drove a little further for faster service. Closer isn’t always better. Lesson learned

I saw Dr. Cruzado when I recently had acute bronchitis, sinus infection and asthma. The front office young woman on two of my three visits was friendly and professional. The third visit, another young woman was just the opposite. The male nurse was very attentive and professional. Most importantly, Dr Cruzado diagnosed, treated and prescribed very accurately. He also took me in immediately when I developed a reaction to one of the drugs prescribed for my asthma a few days later. The facility was very clean with a large waiting room. In short, I went from being as sick as I have ever been in the past 20 years to being able to sing in a show 9 days later.

I came in at 8 and was there two hours. There were three patients ahead of us.
The front office staff was incredibly rude, unprofessional and seemingly just an unhappy person. She violated HIPPA laws by yelling at another patient clear across the lobby. I felt she deliberately kept me waiting longer as it was evident I was upset by her treatment of me.
I was told by the (Nurse Practitioner-​to be clear there were no doctors at this location) she had been there a long time and it was not the first time someone reported her rudeness.
Other patients left while I was there rather than wait although it was dead by then.
The medical assistant and front office staff were outside smoking cigarettes as I left.
My brother-​in-​law previously came here with an injured foot and was told it was NOT broken. It was broken in four places and he was off work for four months.
The Nurse Practitioner today was fine, meant well, although he suggested that my children were faking to get out of school. I assured him this was not the case.
I will NOT BE RETURNING.

I would like to give them less than 1 star. My daughter had a sore throat, fever and the doctor came in asking why she was there?! He did NOT read the papers I had filled out so he was clueless about her name, medical background, etc. Everyone from the front desk to that creep was rude, and I had to say something. They were a bit nicer after that but, why should I have to call a medical staff out on their bs? If you’re sick, go to FastMed over by Target!

I had a sudden infection in my mouth and came here for an emergency visit as this is the closest urgent care to our home. My expectations are generally pretty low when I visit any doctors office and even so, this place has the worst customer service I have ever experience. The front desk lady was completely unprofessional, she acted as if I was inconveniencing her just by walking in for medical care. There was only 2 people ahead of me and still it took over an hour to get in to see anyone. When I was finally able to see the physician, I was lucky to get 45 (cumulative) seconds of her time. This is no exaggeration. She literally walked in, spent ten seconds with me and the proceeded to walk backwards as she vaguely explained her diagnosis and recommendations for care. I was so confused. When the nurse came back in, I let her know I still had questions for the physician so she sent her back in the room… That why I say I was able to get 45 cumulative seconds of medical care… It was the quickest $ 45 I have spent in a long time. When it was over, nobody told us we were done here. I had to let myself out and ask if there was anything else I needed. On my way out the front desk lady charged me $ 15 for a mouthwash that was prescribed for the pain… The mouthwash was given to me inside the same little cups that are used to collect urine samples. I was left with a horrible taste in my mouth about this place… In more ways than one. Next time, I will drive an extra 10 miles to get some decent care.

If you have Grey Hair go ahead and go elsewhere. They would not even see my dad and made assumptions based on the back of his head. That was all they saw. They actually said they could not get a vein. They never got near him and he was wearing a long shirt in the waiting room. How can you see veins in a waiting room thru a long sleeve shirt. Disgracefu

Good experience when I visited on a Saturday evening. Spacious clean wait room & restroom. Quick check in process. Helpful assistant, friendly & professional demeanor, brought me back to a room & completed preliminary check in. Short wait for the medical provider on duty who seemed very competent & efficiently provided the medical assist I needed.

We have used this place twice and today was the last time, we had the «doctor» yell at my daughter for asking a question! He was a complete asshole, they were totally unprofessional and were talking about the patients in the back how sexy they were! and badmouthing other patients in front of other patients. Seriously this place is really bad! Don’t go here ever!!!

If You want to be treated like an actual person with a problem don’t come here.. The doctor I saw acted like I was wasting her time. Completely rude and not helpful. I will not make that mistake again. They should be called urgent don’t care.. They are there to take your money and nothing else.

Im not sure why I came here… I came in the room at 7:42pm and didnt see the Dr until 8:20… I came in with an allergic reaction my throat was itchy, closing… my eyes were swelling up.
The room reeked of fabuloso“
It wasn’t until I opened the door to let the nurse know my throat felt like it was closing that the Dr finally came in.
I gave 3 stars only how clean it was and how friendly thr staff was.

This place is a rip off… the physician Dr. Hobbs could care less about your health. He wants you in and out as fast as possible. He would not give a diagnosis just offered medicine. How can you prescribe medicine without knowing what the problem is? We left without anything, not trusting the doctor would be giving the right medication.
We then promptly left and went directly to another urgent care that we had been to in the past but a little further away than the previous place. When we met with that doctor, she diagnosed immediately and gave a course of treatment.
We have now received a bill for both places. Urgent Care Extra feels like their time is unbelievably valuable and charged $ 250.00!!! Our insurance paid a portion so our bill was $ 143.75 The second place we went to NextCare, the bill was only $ 56.54 after insurance. I can tell you that Urgent Care Extra was not worth three times the amount.
They are an awful establishment with shady practices. They are taking advantage of people when they are not feeling well.
We will never return.