Suresky Jeep Eagle

Would have given them 4 stars but…
Everything went well when I decided to purchase a Jeep Cherokee. My neighbor got a great deal at a different Jeep dealership and after some back and forth they matched his. I love my new suv and when I drove off I was very very happy until I noticed that they did not fill up the tank and only put a quarter of a tank of gas. Are you kidding me? My husband and I have leased many new cars from Mazda, Nissan, Lexus, Kia and BMW and the cars have always been given to us freshly washed with a FULL tank of gas. I was in a rush so when i got home i called them and and their excuse was that it is not «Chrysler’s policy» to fill up the tank. What does Chrysler’s policy matter I purchased the car from Suresky! What type of thank you is that? Tacky! Just tacky! After more back and forth this time in person at the dealership they agreed to put $ 25 worth of gas in the tank. I hope this is not a sign of things to come when dealing with these guys!

FOR THE LOVE OF YOUR SANITY– GO ELSEWHERE!!!
I knew purchasing my car went too easily. I bought a 2014 Jeep Patriot in April from this dealer. The price I got was great and so was my sales person, Tony, who no longer works there. Since then, it has been a complete nightmare. When I purchased my car, I was told they would handle everything– DMV and my insurance; they did neither. It took over three months for my registration to switch over to my new Jeep– which was a hold up on the dealers end, not DMV. Then, none of my warranties were showing up; this was because the dealership spelled my name wrong in the system so I had to contact JEEP directly in order to have it fixed. This brings me to my next inconvenience– my trunk was leaking water… the seals were not properly installed. At this point, I brought it to another dealer to have it fixed because I was pretty frustrated with Suresky at this point. And it does not end here… My insurance company contacts me to tell me the Bill of Sale was never sent over to them and comp and collision coverage was removed off my vehicle!!! ARE YOU KIDDING! How hard is it to follow through with a sale? WHY so many hiccups? I now need to find some time to take my car to have pictures taken, but until then, my car is not fully covered. When I called the dealership to voice my frustration, Patty was the woman I spoke to. She was exceptionally rude and try to argue with me about who my sales person was and that he was still employed there. Turned out I was in fact right, and that the sales person I originally dealt with was no longer there, but that no one there would help me further. When I spoke to another gentleman, he was slightly less rude, but did not seem to care that I had received poor customer service from his staff. I was then promised by Sean that he would fax my bill of sale to my insurance company… which shockingly, was never done… again. I have been driving around with no coverage due to their lack of organization. Thank God I did not get into a car accident before becoming aware of this situation.
I am a manager of a restaurant. I know how important online reviews and happy customers are. I would never slander a business unless I genuinely felt I was not treated properly. This dealership not only gave me poor service; they do not care that I am unhappy. Such bad business; it is a shame. I will NEVER come back here and I will advise everyone else not to either.

Place went down hill. Completely disappointed, not customer focused and couldn’t care less after you walk out the door. Management provoked me into a debate and hung up on me. Typical sleezy car dealership with zero care or respect for their customers. From the top down not a good place to buy a car.

Thieves. Stay away. Charged for all new front and rear breaks $ 900. Six months later the breaks were making noise. Took to my mechanic. He said that there were no new breaks, the rotors were cut and not new. On a second occasion, had trouble with a sensor. I walked up to the service manager knowing who he was. I asked him «are you (name), the manger? «He said no and wanted to know why? I have heard of other instances where they charge for work not done.

Deceitful and deplorable. The sales staff are completely dishonest and take more time to obfuscate the facts to rope you into a bad deal than give you honest service. AT ALL COSTS, AVOID THESE GUYS AND DO NOT TRUST THEM.

Very busy place that is alive with both staff and customers. I have purchased 3 cars there and have never had a problem with the sales or service dept. Huge selection of cars and Service dept is there on Saturday. I would not go anyplace else and there are 2 or3 closer dealers.