Kilwins

This is the first Kilwins I’ve been at where they don’t weigh your ice cream. I asked Alyssa to weigh my cone because this is something I expect as a customer and I felt I was served an extremely little scoop only to be told they don’t weigh the ice cream when they are busy and she provided me with a single scoop. This is the second bad customer experience I’ve had at this location and feel it’s time to leave a review. I’ve never had bad customer experience at a Kilwins in Holland, Saugatuck or Petoskey. It’s too bad this store doesn’t understand «standards of work» for the franchise.

Kilwin’s is new to Grand Haven, and owner/​proprietor Matt is extremely personable and he knows his ice cream! He is eager to provide samples of some the excellent flavors. Try the Key Lime Pie or Pistachio!