Enterprise Rent-A-Car

The experience was great, the only minor things that I did not like was that the car was not fully clean and the windshield wiper fluid was empty.

I have rented cars here multiple times. Every time, I’ve gotten great service from their employees.

Alex, their intern is very professional and polite. He picked me up at my house to get my rental and then took me back to my house after I dropped off the rental. Top-​notch. However, I will say that this office’s phone etiquette has something to be desired.
I called before they closed on Sunday to ask a question and was left on hold for over 15 minutes, which was what I expected on the last few moments of the work day, they would either blow me off or treat me professional. I got the blow off. So I called and spoke to their assistant manager, Lauren (Laurel)? this morning to bring this unprofessionalism to their attention and was met with the excuse of «we were really busy at that time when you called” — REALLY?
Two basic rules in customer service: Don’t make excuses, and don’t put people on hold and ignore them. To add insult to injury this Lauren (Laurel) young lady had a bit of an attitude when I inquired about how long it would take to be able to be taken back to my home, after I brought the phone issue to her attention. Seems some re-​training in customer service is necessary here in this office.
If it weren’t for ALEX, the intern, I would have been very unimpressed with this experience, but he saved it. Oh, and the manager was no where to be found when I asked to speak to him both on the phone and then when I was there in person… Good Job, Alex! Keep up the good work and good attitude!
The car was fine… and we were happy with our charges.

I have rented from this Enterprise many, many times and have never had an issue. They always give me a new, clean pickup, and i have never had an ounce of trouble. They adjust my bill to give me out of state mileage, and never argue the price i pay. They are highly understaffed, which causes a backup in customers, but they have never been rude to me nor have i ever witnessed them be rude to anyone else. I busted a windshield on a truck (without insurance coverage) and paid minimal costs, which i was very pleased with. If i need to extend a day or five… i just call them on the phone and they adjust it with no problems. Again, they are extremely busy and understaffed, but it has never affected my dealings with them!

Great service as always. Reserving ahead of time saves a headache in line. This store is usually real busy.

The staff turnover is high, clearly an indication of a bad working environment. My experience from renting there was moderately bad that turned into a nightmare with the last rental. It started out with my lost drivers license and after a few days of constantly retracing my steps looking for it I called Enterprise to inquire. Meriam, the staff that took my transaction the first time never bothered to call me, It was just there in their drawer!
After a week of driving the car, my husband noticed that the change oil sticker is past due and I brought back the car. I was then told to bring the car to a nearby Firestone location where they have an account and was promised a «speedy» service by Meriam. That speedy service turned out to be 2.5 hrs I ended up canceling a business transaction.
The same day I returned the car, my husband realized he forgot his daily maintenance medications which was placed in the glovebox and I hurriedly called back but was told that they did not find anything there. 3 weeks later, my husband received a call from another Enterprise branch that his medications was found. The manager in that branch cared enough to look at the medication bottles where our address, my husband’s name and phone number was clearly printed.
I would never go back to that Enterprise location. Do the staff there really care if they get to read this review? I don’t think so.

Service from the female branch manager was excellent! She was able to get my family into a vehicle that was optimal and my choice by offering options and seeking solutions for me. The speed of service was fast at rental and return. I will make this location my first choice when I have rental needs.

I have used enterprise several times and they have been very respectful and have taken care of my needs when it comes to issuing me a vehicle. I’ve had a great experience using enterprise and continue to do so. Thank you, Ethan Amoni management trainee

This location needs a makeover starting with management! They allowed my insurance company to reserve a vehicle but when I arrived to get the car, they had none available. I asked Laura or Laurie what ever the hell her name was, why would you allow someone to reserve something that does not exist. She said they actually have 24 hours to provide a vehicle after the reservation was made. She and the guy next to her went on to say, they have vehicles but only SUVs and mini vans, and all the other mid size cars were not available because GEICO had to come and do an inspection, but all vehicles would be available the next day by 10am. I called at noon the next day and still no vehicles but MAYBE someone would turn one in by 3pm. I asked well what happened to the GEICO inspection vehicles and he said GEICO canceled the inspection and none of those vehicles were mid size any ways. So I get off the phone and try to reserve a vehicle online at this location and sure enough they had mid size vehicles available for pickup at noon. If you want to use insurance claims to rent your vehicle they will not rent to you!!! They are liars avoid this location!

I’m very sad to give this review. I trusted the manager Jim at his word. When I picked up the car we rented the car was clean and the checkout process was smooth. I had overheard someone asking if they could return anywhere in the DFW area for no charge and they said yes. So I asked the lady helping me if that was true and she said yes she also said if we wanted to return to the airport location it would be $ 75.When it came time for our return date I had my husband call just to make sure and they said no it wasn’t true and there would be a charge and if we returned to the airport it would now be $ 300. I then called and talked to Jim-​the general manager and explained our situation two little kids and a very late flight. He tried to persuade me to bring it back to his location, but then said given our situation just drop off at the airport with no additional charges in return he asked that when enterprise calls I give a stellar review. I said of course. I even called him later in the afternoon to say thank you again and just confirm how the checkout process would work. He told me he would call me the next day before charging my card. I have called multiple times for the last 5 days and each time I call I get a different answer as to why he can’t talk to me and find out he has charged my card for more then I expected. I just got to talk Jim 10 minutes ago after being on hold for 20 min and hanging up and calling back and he states he will call me when they close today at noon. I’m pretty sure I won’t be getting a return call.

Jim the manager was getting $ 1100 dollars a month from my company. I used this location for all my business needs. Started out great and thought I would be renting from them for a while. However Jim thought he would ripp my company off and charge us 2000 dollars for a month. He told me to keep the car I was in for a month cause he said that the weekends were free. It turns out that he lied and overcharged me a thousand dollars extra. Ive made several attempts to call him and fix the problem, but he ignores all my calls and will not return any messages. This place under Jim’s management is unhonest and unprofessional as you can get. Avoid these scamsters or they will take advantage of you any chance they get.

The only reason I even went to Enterprise is because my insurance was paying for my rental. I will never, ever go to any Enterprise with my own money. In a 3 week span 3 cars, the first rattled more than my own cars, reeked of cigarette smoke, and had over 44k miles. The second was okay for a few days until it got really hot and it smelled like a dead body was in the trunk. The final car which was really small but I like a VW beetle was fun to drive. This location alone is much disorganized and I hate to use the term ghetto but it is. At first I had a compliment for the person who waited on me until I thought about it and she was the one who gave me a car that they had not checked in. Stay away from this location if you can’t avoid Enterprise. I’m staying away from Enterprise. PERIOD!