American Airlines/American Eagle

Stick with Delta! We had a flight at 3:37pm, it was canceled «due to weather» and pushed to 8:58pm, then that was one was canceled «due to weather». Plenty of other airlines were flying out with no trouble but out flight just kept getting bumped. Our flight gets canceled again and we have to get an over priced hotel to sleep in by the airport until our new flight at 5:40am. We get up at 3:30am in the morning to get to our flight on time, go through security and board the plane… now I sit here as they have already completely turned off the plane because of a gauge not working. The plane did not reset and so we sit waiting for maintenance to come fix our plane. The pilot chuckles and says we may have to deboard if another plane needs to move into our place. We sit, patiently waiting, to return to Atlanta where our experience with American Airlines was equally as terrible. I will stick with Delta moving forward.

Middle seat on at least one leg. Every time. Sloooooooooow service at baggage check. Just a disappointment every time. United and Southwest are way better. I’m the fool for continuing to fly with American

Great airport with easy access to lots of service to all the places you want to go serve by three commuters that connect to all over

If I could give it negative stars I would. First the check-​in counter took forever. My bag for my flight in was 70 lbs and I wasn’t charged due to being in the military. My flight out from here my bag was 65 lbs and I was told it had to be 50 lbs so we unload 15 lbs and strap the stuff to our carry on bags (same weight on the plane) and they charged me $ 25 for my checked bag. This is why I hate American Airlines and the Gerald R Ford airport. I will be surprised if my bag makes it to California. Good luck to all who fly this airline at this airport.

I’ve never been treated as disrespectfully as a customer than by the flight attendant on my return flight from dfw to grr on ³⁄₁₂ at 6pm CST. Complaint has been filed but expectations are low. Shame on you AA!

American Airlines operates their American Eagle brand out of Gerald R. Ford International Airport. They only have one small ticket counter in the far right hand side of the main terminal.
I had a flight out of Grand Rapids to Chicago O’Hare International Airport — scheduled for 7:30 pm. They recommended to me to try to get to Chicago on an earlier flight due to all of the flight delays from the storms moving across the midwest.
They got me into a great aisle seat on an earlier flight. While it remains to be seen what time my earlier flight actually departs — thank you ladies at the American Eagle ticket counter for being thoughtful and pro-​active!