Best Buy

Approached a guy about upgrading my iPhone and he was hardly interested at all in helping me. I refuse to be treated this way when I am somewhere looking to spend money. I walked out promptly because of his poor attitude and went to the Alpine store where I had a much better experience and was helped and given more options. Stay away from the E Beltline location and go to Alpine or Wilson instead!

Well, it was clean at least. Couldn’t find an employee anywhere, until I walked over to the phone section. Suddenly, everyone wanted to help me.
Also, when we last went went in we had placed an online order for Rock Band 4. Spent $ 60 on the game, and went to pick it up. When we got there, we were told that the last copy had been sold. As we were trying to explain that yes, we had ordered it online so that should be the copy, a manager interrupted and very rudely told us that another manager had sold the copy that was being held for us (again, already purchased) to another customer.
We had purchased it before we left, it took us an hour to get there. In that time, the game had been sold. Because we had purchased it online, the manager couldn’t figure out how to do a proper refund and told us it would be refunded within 3 days. After a week, we called the store, who told us to call corporate. After two hours on the phone, we had the taxes refunded. And nothing else.
We’ve spent 10+ hours calling them, trying to get our refund (or at least an in store credit) for the game we never received. The last time we called, we were told that the case had been closed because so much time had passed. Awesome.

I agree with another Unilocaler: I only go here when I have no other choice.
Staff on the floor are M.I.A. when you need help, but they will have sales reps for certain brands uncomfortably hanging around who will try to hound you to buy brands you don’t want. (The HP rep was just chilling in the printer aisle and gently harassed me as I chose another printer brand…)
The checkout process is slow and make no mistake — you will be high-​pressured to buy any extended warranties or service plans you don’t need.
If at all possible, I would just say get your electronics shipped to you and avoid this place

I truly give up with this store. Each time I go into this store I can wander around for an eternity without anyone asking me how they can help. You would think that after several reviews echoing the same complaint that perhaps the store management would review and so something about it. Today I walked in twice at different times of the day to get assistance on buying a TV. I get that the TV section may be a little busier at this time of year so rotate staff from other areas to at least greet customers and help out. this pm nothing till thirty minutes and then I had to leave for an appointment. come back tonight one assistant said finally and we will surely help you. Tonight yet again another thirty minutes.
So here is what I am going to do best buy management, take my money and go spend it elsewhere at another store.
The only person in the store who seemed to show interest was the young lad at the front door. Got a good evening and have a good night as I left empty handed.

Update to my previous review– manager at Best Buy did what he could to make it right, including giving me a loaner for the duration of the repairs. of course I had to reload all my software but it was definitely better than nothing and I appreciated the effort. The laptop was repaired correctly the second time.

The installers did a horrible job and I will never use Best Buy again for any purchase that involves installation. Joey and Dan delivered the washer, set it up and started the wash cycle. Then left. BIG mistake as the drain hose to the laundry tub came off and now I have water everywhere. The sales team was wonderful during the purchase but basically said now that we have an installation issue there was nothing they could do. The delivery manager will access the damage the room and carpet. Then the installers blamed my husband for not having zip ties to tie the hose to the tub. Ummm why would this be our responsibility and why did the installers lie to me because they did not tell us zip ties were needed prior to using. Again the installers started the washer and left without installing zip ties or ensuring the drain hose would stay down. Delivery manager inspected damage and said there is nothing he can do. Washer should NOT have been installed nor will they take care of the damage. I am filing a CLAIM. If you home is built in the 1980’s and does not have a direct connect to discharge wash water beware!

I went in to buy a portable DVD/​blurry player and the new American Horror Story season, but I couldn’t find either. None of the employees created me or even looked me in the eyes so I will take my money somewhere else.

I’ve always like Best Buy, but I just recently visited to get an estimate on how much it would cost to get my HP Envy’s cracked replaced and the geek squad guy didn’t even look at the laptop and told me that it would ‘probably’ cost me over $ 500 to get it fixed… He didn’t even bother to look at the laptop. I found out it only cost $ 249 to fix it with the HP company and I was talking to a computer. The computer was more helpful than the guy at best buy…

This Best Buy location seems to be getting ready to close down and go out of business. It is a sad state of affairs, at least at this location. Many of the display areas are empty of items: cds, dvds, accessories, anything that hangs on a display rack. Almost all the flat screen TVs are turned Off. There are several areas where TVs are «missing» from the display wall. None of the demonstration audio displays were working. The demonstration room for audio/​video did not seem to be functioning. The Geek Squad window was closed. The floor display area looked haphazard and sloppy, with assorted merchandise and boxes randomly blocking areas. The displayed audio/​video equipment did not have good descriptive specs, or possibly none at all. The selection of TVs has been greatly reduced. The available accessories for installation of audio/​video systems is woefully slim.
This is a very dismal, sad experience. It looks exactly like a place that is going out of business. Meijer, Walmart, Target have superior stock, displays, etc. If Best Buy actually had working displays and working demonstrations and better stock — it would be worth going to. But, as it is now, don’t waste your time.

My laptop up and died. After going to computer 911, they told me it was a lost cause. Fried motherboard!
So I came across the street. The only person in the building to talk to me was the guy who said have a nice day as I was leaving!
Is there a zero stars for customer service?

This place used to be great. Now days when I go in there its just an «ehh.»

Everytime going here is an excersise in frustration. I only go if I have no other choice. The sercurity people hassel you on the way out. The lines at the register are long. You can never find anyone to help you. When you finally do, they staff are clueless.
I went to help my brother buy a computer. We saw no one to help us. We choose one and grabbed a box and walked to the cash register. Only then did someone come running and yelling at us for taking an item right off the shelf that was open to the public. Saying we can’t buy this at the regular register, we have to go to a special one. Where the guy just peppered us with questions NEEDED phone numbers and other personal inforamtion. Then I had to say NO several times declining warranty. I work in IT and have for a long time. I told him I could fix any problem that came up and he rolled his eyes at me. Just rude and a jerk.

The Best Buy experience is never great but this store seems to attract staff that have little or no knowledge of the products in the departments they work in. I never go to this Best Buy unless I know exactly what I want. Three stars for usually having what I came in for.

Unless I’m mistaken, this is the oldest Best Buy store in the area. Fortunately, it’s been updated relatively recently. I think this is also the only Best Buy in the area with a special instrument section.