I will never know what the food is like. Service was lacking. I stood at the front counter for 15 minutes while an employee took a personal call and three other employees walked past me without a word, a smile, or anything in their hands. The food may be great but with service like this I will not return.
Jay B.
Évaluation du lieu : 5 Canton, MI
Really good cheeseburgers, skinny fries, and real milkshakes! Food came quickly, was hot and accurate. Friendly service, too.
Joshua M.
Évaluation du lieu : 1 New Lenox, IL
Got food poisoning here — was coming out both ends! Ended up in the ER. Called and talked to the manager the next day and he told me that what I had was NOT food poisoning. Supposedly I was going to be getting coupons in the mail from the horrible experience I endured. But guess what? They’ve never arrived!!!
Grant C.
Évaluation du lieu : 5 Grand Rapids, MI
The employees are very nice and helpful. You know that they’re trying to give the best service they can. The burgers are also really good. They’re very juicy.
Jamie P.
Évaluation du lieu : 4 Lansing, MI
Loved the food but the music was uncomfortably loud. Vitamin water to choose from in the drink options. Olive burger was perfect. Fries were good. Service was excellent.
Gabriel M.
Évaluation du lieu : 1 Allendale, MI
Upon entering, there was some confusion as what the process was in service. After looking over a menu that I had to pull from the wall, I ordered a simple burger and fries. This was all done deli style so there was no waiting service. Price was sufficient for what you got… McDonald’s would have better. The décor was ketchup red… the name of the place made you think they actually smashed it. The 90 degree booths misaligned with the tables and fries and debris all over the floors. Not impressed and will not be back even though I got a coupon for next visit.
Dave R.
Évaluation du lieu : 5 Stanton, MI
As a recent transplant from Denver I can’t tell you how overjoyed I was to walk into this location and see the Colorado burger on the menu. Limited time only but cooked to perfection as always. Friendly staff came by to talk to us about the menu. I’ll be back. May have to give the Michigan burger a shot now.
Chris K.
Évaluation du lieu : 5 Grand Rapids Charter Township, MI
I’ve been here a few times and have never been disappointed. The burgers are a little on the pricey side, but very tasty and juicy. Just as their shirts so awkwardly point out. My regular go to here is the Big Michigan Olive. I love olive burgers, and when they’re on the menu, I use them as a sounding board when i try a new place out. I get mine on a pretzel bun, yah them have them. They are not on the menu, but be sure to ask for it. DELICIOUS! And don’t forget to get an order of smash fries, always a great side choice.
Nate B.
Évaluation du lieu : 4 Battle Creek, MI
As far as chains go, this has to be one of the best. We’d never been here before so decided to give it a shot and we’re glad we did. Friendly staff, clean dining area and very good food. We had the cucumber goat cheese burger and the Michigan olive burger. Both were hot and fresh with obviously fresh veggie toppings. The Rosemary garlic fries were nice as well. We noted that different regions seem to have signature burgers, so you might not get olives in Kansas City, but I’m betting they’d still be pretty good too.
Brett B.
Évaluation du lieu : 3 Gurnee, IL
This is my first time at a Smashburger. The burger was decent, but not great. I would say Five Guys has a significantly better taste. Also I am not a big fan of shoestring fries. Oreo shake was delicious, and service friendly.
Annie N.
Évaluation du lieu : 4 Grand Rapids, MI
The burgers are good! A little salty, but overall very good. I highly recommend trying the smash fries! Yum!
Kelly S.
Évaluation du lieu : 5 Sterling Heights, MI
This was my first Smashburger experience and I have nothing but good things to say. What’s not to like? There was plenty of seating, the place was clean and the service was excellent. The prices are very reasonable. The ingredients are fresh. I had a burger with avocado slices on it. There were plenty of fresh slices of avocado. The burger was a decent size and was very tasty. It was served on a wheat bun that was fresh. I ordered regular fries and sweet potato fries… both were served hot and plentiful. I liked both versions of the fries. I’ll definitely be back.
Doug D.
Évaluation du lieu : 1 Grand Rapids, MI
If you like greasy burgers this is the place for you we went there once and that was enough there was so much grease on the burger you could help but get it all over not the greatest place to eat considering we have to drive to the other side of town to go to
Aaron H.
Évaluation du lieu : 2 Rockford, MI
The place is fine. Everything is fresh, clean, and fine. The only complaint I have is that the meat is sooooo salty. Seriously. Would you like some hamburger with your salt? I thought maybe the first time was an anomaly. I was wrong.
M C.
Évaluation du lieu : 2 Grand Rapids, MI
I have to say that we’ve been to smashburger about once every two weeks for the past several months. The food is decent enough and it’s a great place to bring our kids. It’s close to our home and it’s a regular in our eating out rotation. But, as another reviewer stated, they’ve hired an incredibly rude employee. The first time we had this particular person take our order, I figured she was having a bad day and excused it. But now we’ve had the unpleasant experience three straight times. I’m not sure why they’ve hired someone who clearly doesn’t enjoy social interaction and makes the ordering process incredibly awkward and frustrating. It’s keeping us from returning to this location as it’s really ruins the experience.
David S.
Évaluation du lieu : 1 Wyoming, MI
Absolutely the most unfriendly person I have ever had to interact with at a restaurant behind the counter taking orders. Her name was Kadijah, extremely rude worker. I will never spend my money in this establishment again.
Sam A.
Évaluation du lieu : 4 Grand Rapids, MI
Went to Smashburger with a couple of friends from school, and I was very impressed. We usually go to Chipotle, or maybe even a sushi place if we’re feeling pretty good from a recent paycheck, but we decided to try Smashburger out for once, and it since it was less than a mile from Calvin, we gave it a shot. It’s super clean, it an easy location to park, and the food is great. They have a various different types of burgers that you can choose from, but you can also opt for a «Create-Your-Own» burger. A large patty is very filling and is only $ 6.99. It’s not too bad. You can choose from an assortment of toppings, buns, and cheeses. That and a side of Smashfries(which are just thin fries with garlic on them), runs you under $ 10. It’s a pretty sweet deal, and it is indeed very filling. I’m going to have to try this place again throughout my next couple years in college.
Russ A.
Évaluation du lieu : 4 Grand Rapids, MI
Smash burger is, obviously, known for burgers and doesn’t disappoint! The burgers are hot and juicy. Lots of fresh toppings to finish it off on top of a good bun. Their fries are delicious. Eager employees explain the menu offerings as need. The store was clean. Lots of parking out the front drawer. There is no drive thru, which would be nice. I’ll be going back!
Lillian L.
Évaluation du lieu : 5 Royal Oak, MI
The food was amazing.
Gretchen D.
Évaluation du lieu : 4 Grand Rapids, MI
Juicy burgers with plenty of options. The haystack onions are good. The rosemary fries are fine, but not mind-blowing. By Grand Rapids standards, this is a great burger. In a big city they would be a «3» but in GR they are a definite«4.» The place is very clean. You order at the counter then they bring the food to your table.