Applebee’s

Man this is a good environment for kids and families. I really enjoyed the service and also the food

We had Ashley P. she was fine until our entrees came and then we didn’t see her again until she brought the bill. My entrée was cold, and my coffee was empty. We even waited for her, then ordered coffee on the machine. No coffee, no Ashley. She finally came over, I told her about the cold entrée and she said the manager would take care of it. He took $ 2.56 off our bill. and she said the coffee machine was down, really? The manager never came over and asked if we had a problem, we left her a very small tip, too much in my opinion. I even contacted
lets see if I hear from them.

Service was very poor today, waited 30 minutes for appetizer, then when the food came everything was cold, they left the order sitting under the light.

Took over ten minutes to get my wifes drink. We got ribs. Both orders were barely warm. They gave us ONE free dessert. I’d pass on this location next time.

We had our monthly date night at this location.
No wait, walked right in and sat in the bar area.
Our bartender was Macy and I couldn’t have had a better experience. She engaged in conversation, gave great recommendations on the new menu, and made me the best Bahamas mama I have ever had.
We had a party of 4 and all were pleasantly surprised with the service and good food and drinks from a chain restaurant.
I truly believe if it wasn’t for Macy, we wouldn’t have walked away feeling the same way. Thank you!

I never write reviews of any kind but the service and quality of good at this particular applebees wa a disaster at best. I called in an order at 1020 friday night for lunch because I work 3^rd shift. When I placed the order they told me it would take 25 minutes I got there at 1050 because it was a friday night, I knew it would be busy but I didnt count on having to wait an additional 20 minutes. Not only did I wait an additional 20 minutes but once they brought my order out I was then informed they were out of the chicken won ton tacos that was part of the order. Trying to get my refund it took to employees to figure out what my refund was. Needless to say once I got back to work I was late punching back on the clock and the food was cold and tasteless. I left a complaint on the website and applebees never responded.

Slow service, bad servers, horrible food, but a free meal? Wouldn’t recommend this particular location and always disappointed.

If you can open a can you can cook better than this. Everything is frozen or fried. Please tell me you can do better than this.

Stopped in for some post Art Prize drinks because it was next to our hotel and open. Our server Brian rocked it out. Brian, we salute you. Keep kicking ass and taking names, yo. #BrianAppreciationDay

Phanum Music
in the last week
The worst restaurant experience I have ever had. Went with my wife’s entire family. My wife, 28 years old at the time, asked for an alcoholic beverage and of course the nice waitress carded her to make sure she was of age. Since my wife and I live in Florida the waitress had to talk to a manager because she was not familiar with how the florida ID is supposed to look. So after five minutes, three employees looked stumped. Let’s remember, it is 2015, and a smart phone can almost answer anything. So, finally a heavy set manager named Ashley decided to come to our table and tell my wife, «your ID looks fake to me, but I am still going to LET you drink.» The heated debate started, and she even admitted to living in Florida before and she still could not find out what a Florida ID is supposed to look like. Instead of providing calm customer service, she engaged in the heated debate with us, showing her arrogance and ignorance. Overall, the 2 major problems: she was going to let someone drink and she was unclear of the person’s age, which is illegal on her part. Secondly, if Ashley was going to LET my wife drink, she could have just let it happen instead of walking over to our table and opening her ignorant mouth.

Thought it was a slow night so it would be a quick dinner… WRONG! Melissa must have been having a bad night. 15 minutes for drinks and had to flag down a server to notice us. Last time I’m coming here to the Applebee’s in Grand Rapids!

My friend and I had lunch here on 4÷26÷15. By the time we left I was quite livid.
When we arrived the hostess said she would have to clean a table for us, As we were seated I noticed there was still food scraps on the table. Our server Kelston D. arrived about five (5) minutes after we were seated. I pointed out the scraps still on the table and he just laughed and just brushed them onto the floor. Not surprising to note the floor was littered with food and paper scraps. We ordered our meal and when our salads were served I actually had to chase down a waitress to get silverware so we could proceed with our meal. About ten (10) minutes later our meals arrived. I again had to ask for silverware as mine was removed with my salad plate. My friend ordered the 2/​$ 20 steak and requested it be done «MEDIUM RARE». When he cut into it, it was «VERY VERY RARE», not at all what he had requested. He sent it back and it took about five (5) minutes for it to return. It was still way underdone, but he ate it anyway, along with potatoes and a vegetable medley that was COLD. It seems like they could have at least microwaved his sides before returning the steak so all was hot.
We did not see Kelston D, again until he brought our check. I ask how many tables he was servicing and he waved his arm and said «all of these». I mentioned to him that only three (3) of those tables in that area had people at them, [There were a total of eight tables in the area he had gestured at.] I was wondering if he has such a large area that he was so busy he couldn’t stop by a couple of times to see how we were doing.
I also asked if his name would be on our receipt and he indicated it would. When I arrived home I immediately completed the survey explaining all that is stated here. I am curious as too just how Applebee’s will handle this matter.
THIS WAS MY FIRST AND PROBABLY LAST VISIT TO APPLEBEE’S. Very disappointing experience for both my friend and myself.

My first visit here was ok. The fries were very salty and cold. But I will say the visit after that was great. The service is average and the inside is quite nice and has some tv’s for people that want to view some games going on. I would recommend this place for casual eaters and as a place to go with your friends. Also don’t forget the half off appetizers. They’re delicious.

Lunch last Thursday was totally unacceptable. Dried out chicken wontons and our cedar grilled chicken tasted like leftovers. Very dirty booths. Not a usual applebees hopping staff. These guys appeared to be just going through the motions. No manager in sight. Terrible.

Pretty bad. I ordered the Thai shrimp salad (which I’ve had before at a different applebees) which was excellent. This salad was AWFUL! The shrimp tasted like it was soaked in salt, plus the portion was tiny, it tasted nothing like the salad I had a couple months ago at a different applebees. I did send the salad back and ordered the oriental chicken salad instead, big mistake, the chicken was super dry and the greens were really bitter. My husband who very rarely complains said his fish and chips were terrible. Needless to say I will never return to this location again.

Applebee’s is a trusted favorite. Food is consistent and I enjoy the 2 for $ 20 menu. A great value, and Tuesday night kid’s night makes it an even better value. I would definitely ask to sit in Hannah’s section if she’s there. She’s very attentive and helpful with suggestions!

Just moved to the GR area… We were looking for a quick lunch and figured this to be a safe bet. The place was almost empty, we were the only ones our server had. We ordered 2 soup and salad lunch combos, and a kids meal for our little guy. The server, who was new (Jamie) was superb. We couldn’t believe she was new. However, the kitchen messed up something with our order, and it took almost 20 minutes to get what I would consider lunch staples. Soup is pre-​made, salads only take a few minutes to make, and dropping chicken and fries in a fryer shouldn’t take more than 10 minutes tops. We didn’t say anything, but the manager came over and explained the kitchen had made a mistake, and partially discounted our meal. We appreciated the attention to detail of the manager to correct the situation and to offer to adjust the bill. That’s the kind of service that is lost in the food industry. Too many servers and manager turn their heads to issues… then servers complain about getting bad tips. Jamie was great, and we will be back, and request her specifically.
Thank you Applebees!

Great place to unwind. Good times. Macy is awesome, and she is a great server. Bring your family, good atmosphere!

Service was great, the food was really good and Macy was fantastic, it has a great family atmosphere. There are a lot of TVs in the bar with a different sport on every Channel. Great place.

Applebee’s has been able to reinvent itself from being a high sodium content food, highly processed food restaurant to a better than fast food meals with reasonable prices and a better atmosphere for casual diners.
Unfortunately, the location at Caledonia, MI has poor management that shows from slow service to food that can make you sick. We had to report a food poisoning from red meat which the manager did not show an effort to follow up. Dining in the area? better options: Qdoba or Panera.