Best Buy

If I could I would give less that one star.
When I first graduated from hs I purchased my first laptop and the full 3 year geek squad protection. Over the next three years with said laptop I was at geek squad more than most of the workers. To this day I still keep the paperwork however I visited every other week at the least only to have them tell me that the computer was fine. I kept track of everything as well as documented it all. I brought it in one more time the day after my warranty expired and low and behold!!! Everything was wrong with the laptop…
They wanted me to pay to have it fixed I told them absolutely not. I barely got a month of use out of that laptop and they treated me like I was stupid.
Fast forward to this past week.
I went in and spent way too much on an asus laptop. For asus I am willing to pay the price I just happen to be one of those humans that needs all the power I can get for my schooling and job. Out of the shoot and from experience with the first computer and being a computer tech in the navy I already know it is probably the mother board or hard drive. I purchased the geeks quad protection and I honestly cannot even tell you why with my past luck. I brought it to geek squad less than a week after purchasing it only to have them turn it on look at the cpu which was running over what it should on a computer that is not doing anything as well as the disk would consistently hit 100% which also; Not good. I even took a picture of a black screen with digital lines running through it from a couple times I tried to turn it on. He said I understand but the computer is running just fine.
Now I want to return it and get a replacement however because this was an open box, I now have to pay the difference for the new one. To me this seems like a great con or scheme if I was an idiot I may not notice. What do they do put the one open box that is not even an open box on the floor knowing someone will have to return and pay more when they do so.
If it were an open box for one it says there is no damage etc and it was «geek squad» certified. But if it were just an open box I would not have these problems. This computer is damaged! And with all of my geek squad issues I will never purchase their plan again. I could do more testing and trouble shooting than they can.
On a side note going into this store over the years I have never had a good customer experience. I literally hunted someone down who then got on a computer apparently went to track someone down that was working and when they brought them over they said high how are you? I said good I just need someone information on a laptop I want to buy ^ yes that laptop. He said ok I’ll be right with you and completely passed me by for a customer who had just came in. I left.

Walked around the store browsing in the early afternoon on a Monday. Saw about 10 different employees standing around talking and not asking anyone if they needed help. Several actually walked right by me or past me and didn’t even say hello. Horrible customer service and horribly overpriced… if I hadn’t already purchased my phone there a few years ago I would never go there!

Thank you Best Buy for allowing me to return my Surface 3 with no hassles. Unfortunately, the Microsoft Surface was not stable enough to use as a serious business tool. Software and hardware would crash frequently. Not good when you need to take notes. Best Buy saved the day by getting me into a Lenovo ThinkPad Yoga product. Hopefully, the Lenovo works better. So far, so good, as I’m typing this review on said Yoga. Only drawback was that they did not carry the Lenovo pen in store or online so I had to order from Amazon. Otherwise would be 5 stars.

Just spoke with Mark (Manager). We purchased a dishwasher but it wasn’t installed right away because we had to wait for our contractor. We dislike the dishwasher and wanted to exchange it for another. AND at the same time purchase a new stove and Fridge. Because we didn’t have it installed right away they won’t allow us to return it (we waited 2 weeks to install).
When I asked «So, you’re okay with sticking us with an LG Dishwasher we dislike, even though we’re going to buy about $ 3500 worth of appliances?» His answer was «Yes. I don’t make exceptions on returns.» So, we will be purchasing our appliances from a local dealer.
I have purchased 10’s of thousands of dollars worth of equipment over the last 20 years… It is unfortunate that one manager will put an end to our relationship.
I will note, Mark was NOT rude or unpleasant, just unwilling to work with me. If I had been outside of the purchase 2 months or something, I would have understood. It was literally 2 weeks. and I had to wait to have it installed. I offered to fax a copy of the receipt of the contractor.

If I could I would give it zero stars… called on the phone for a specific computer and these jerks said they had it… drove allllllll the way across town and when I got there, they surprisingly no longer had it…

How can a company (already on the verge of closing down) expect to stay open if its impossible to contact their stores? I just attempted to call them via the phone number listed on their web site-​no longer in service… phone book number-​no longer in service with no alternate numbers listed either place. Come on guys, this is not a way to run a business (I work in retail myself so know how it works-​no phone, no customer service=no business). Perhaps Best Buy deserves to go belly up…

If these guys hope to stay alive, they need to offer exceptional service. I work in digital strategy and operations planning, so I know what they are trying to coordinate to stay open. But they could charge whatever they wanted if their customers didn’t have to help themselves. They don’t distinguish between your toaster or my small businesses computer. Too bad for them.
I was so disturbed about how inefficient all of the customer service channels were — phone, in-​store and online — that I had to write a three part blog post about it.
I dropped off my laptop on Thursday around 5 pm and was told they would have it backed up no later than Friday morning. By Friday afternoon I had to start calling to inquire and nothing actually happened until I went back into the store. Crazy!

Everything in this store is overpriced. You can shop online and find almost everything at a cheaper price on any given day. Even sale prices barely compare to other online stores.
Also, you can’t spend 20 minutes in this store without being hawked by 4 or 5 different salesmen.
In addition, the Geek Squad at this location refuses to complete their job. I brought in a desktop computer that would turn on but not boot. I knew it was either the power supply, motherboard or processor. I brought it to them thinking they had the tools to figure out exactly which part was broken so I could replace just the one. After filling out paperwork and leaving the computer with them for a week, they told me that it was either the power supply, motherboard, or processor… I ALREADY KNEW THAT! Then, they proceeded to charge me $ 80 just to tell me that! I have a friend that had a similar computer problem, and he brought it to a mom-​and-​pop computer repair shop, and they told him exactly what the problem was, and charge him NOTHING.
This place is terrible, avoid it at any cost.