Firestone Complete Auto Care

Listen, we all hate having to shell out huge amounts of money on tires. I was actually going to go to Wal-​Mart, even though I loathe Wal-​Mart with every fiber of my being, because their tires were the least ridiculously priced on average. My mom talked me into coming to this place. First of all, $ 500 dollars for a set of tires is absolutely outrageous. And the tires are not that great. They hydroplane all over on water, and that is not fun. Secondly, and most importantly, when they did the oil change in my beloved, yet elderly Subaru Outback, they apparently thought it would be a novel idea to install the oil filter only hand tight. My car smelled like it was burning oil, which makes zero sense. I am not an idiot. My engine was rebuilt, in my garage, using all brand new seals. Do not do something that may cause catastrophic damage in order to get me to come back in. Firestone, I have no love for shady tactics such as these.
The ONLY reason I am giving this place more than one star is that the woman who waited on me was super great. Kudos to you, woman in a man’s field. I salute thee. Otherwise this place can seriously fuck right off.

This Firestone location was the WORST! First I tried to call to see if this was something that they could fix and I was put on hold for over 10 minutes. Then I tried to schedule an appointment online and was only able to make an appointment for the next day. So then I decided to just take my son’s car in because we thought there was a slow leak in one of the tires. They called me back two hours later and claimed there was a bolt that was too large to patch so I needed to replace the tire and it would cost $ 241! I did not believe this to be the case so I picked my son’s car up and took it to Belle Tire right down the street. They informed me that there was a small nail that could be repaired with a plug patch and they would do it for no charge. FIRESTONE IS A RIPOFF! I will never give them my business again!

What a waste of time! I made an appointment for Saturday morning for 9:00 a.m. and indicated I want them to fix the brakes with the instructions to «just get it done». I returned on Sunday at 4:45 p.m. to find my car on the rack. When I asked why it was not done, they indicated that they didn’t know why my car was even there. Not exactly sure why my car had the tires off, but they didn’t touch the brakes and gave me a laundry list of things I should get done that added up to over $ 3,100. They had 2 full working days to get my brakes taken care of and all they had to show for those instructions was a list. Unless you are married to the idea of buying Firestone tires, I highly suggest you go elsewhere.

Great walk in service. Honest. They dont try to sell you too hard on stuff that you dont want.