Stones Throw

Looked all over town at furniture. Turns out that this was the first place I looked. And after looking all over I came back here. Great options and service. So many things I looked at in other places was so heavy and clunky. Here there is a great mix of styles and color. You need to take a look.

I recently purchased a dining table here– beautiful design, and very nice quality. It was also priced $ 400 below an online retailer. When the table delivered with some damage to one leg, I was not looking forward to calling the store, given some of the other reviews here. But the staff was great. They were sympathetic to the situation and quickly took action. Within a week, I had a new table leg installed. I will go back the next time I’m shopping for furniture!

On March 24, 2012, we purchased a corner hanging shelf from Stone’s Throw. It certainly wasn’t the cheapest shelf at $ 129 (or the most expensive), but we thought it would make a nice addition to our home.
We brought the shelf home, and during the assembly, the wood cracked. As best I can tell, this is a manufacturer’s defect from a misaligned pre-​drilled screw hole.
I called the store on the next business day and was asked to provide a photo of the damage. I was also informed at that time that the shelf had been discontinued so there wouldn’t be any exchange possible. I sent the email, but also mentioned that there was a floor model available, so there was an option for exchange.
A day later, I received the following from the store:
«Hi Jon,
I apologize for the late response. After talking with my boss they have decided that we can not take back a damaged piece. Unfortunately it left our store in good condition and was damaged when you were putting it together. If you’d like to purchase the one we have in our showroom you can but it would be at full price. Sorry for any inconvenience.»
Again, I believe this to be a defect in the product, not my assembly skills. I then called the store to speak with the manager. I was informed that the issue was not the debate around the problem, but what she would do with a returned damage piece.
I suggested she would in turn speak to her vendor of the product and attempt to get her refund that way. I was informed that for the accessories side of the business, she uses many vendors and that would be impossible. So since she wouldn’t have anywhere to return it, that I couldn’t return the damaged piece to the store.
I expressed my disappointment, and concern that she was losing a customer, one who loved quite a lot of the selection in the store and who would have returned… all over a $ 129 shelf. But they didn’t care. She was more concerned about what she’d do with a returned damaged piece.
What a shame in this day and age to have a company with such a lack of understanding over the importance of the customer. We certainly won’t be returning, and hope others find somewhere else to buy, or find themselves in danger of landing in the same predicament.

I keep coming back to this store because it’s the only of it’s kind in Grand Rapids. The furniture and décor are modern and I can always find something there that I could envision in my home. I’ve been happy with the few things that I’ve purchased there in the past year.
BUT that being said, the prices don’t seem to match up with the quality. I would love to see more solid wood or just higher quality pieces in general. When I buy furniture I want it to be an investment and if I don’t plan on keeping it for a long time I would rather get something that’s more affordable.