The Tile Shop

I was completely disappointed with «The tile Company» and their service. I called and asked if they provided tile cutting services and explain that my cutter was for some reason chipping my new porcelain tile, so my husband and I opted to just have someone do it for us… They told me that they did offer the service for a 1 dollar cutting fee per cut. After being told this my husband and I made the 25 min drive to the shop and upon arriving there were 3 associates and another man standing at the desk. One gal asked how many pieces we needed cut. We told her how many and then I told her I was told they offered cutting and she agreed they did… after leaving for a min she came back and said it couldn’t be done tell next week because they were to busy doing inventory (mean while 4 of them are just standing at the desk) my husband and I left and as we were leaving the man that was standing with them made a quick run to Wendy’s for a soft drink. (but they were to busy to provide the paid service… (why not just tell me over the phone before I made the Long drive that they would be able to do it) we are planning on doing or back splash kitchen floor and down stairs bathroom. Tile company you just lost a customer that would have spent a lot of time with you.