Enterprise Rent-A-Car

The staff were all professional and very knowledgeable. I got in and out very quickly even though they were busy. The car was well maintained and I am very happy I chose to rent my car there.

What more can I say, other than they took very good care of me when I had to get my own car repaired at Chambers Bros Collision Repair, a few miles away. Told the one Agent, Truman that I was getting my car repaired and he hooked me up in a Dodge Journey. He made sure and kept my cost below $ 40 a day because American Family Insurance would cover my expenses for up to that amount and nothing more. I felt comfortable and he told me not to worry. Very polite and professional. When I turned the vehicle in, there were no out of pocket costs. Thanks guys!

If I could give this company negative stars I would!
I decided that the last time I rented from Enterprise was the absolute LAST time. I thought their customer service, or rather lack thereof, had more to do w/​location than with the company itself. I was wrong. The last car I rented was a Ford Fusion, V6 w/​Cruise and all the bells and whistles. The car was AWESOME except when I discovered at a crucial driving moment, that my rental car would only accelerate to 80 mph. I know it seems that 80 mph should be a sufficient speed to travel and you would be right, except when you’re in the midst of a passing a Huge Semi before your 4 lane hwy suddenly decreased to 2 lanes. I thought we were gonners for sure. After the adrenaline subsided and set my Honey onto the task of looking through the manual we came to discover that this particular car has the ability to set governors w/​and admin key. Again that is all well and good but there was NO mention of this in my initial conversation w/​the rep at the Store. Even after I informed him we would be traveling on a Turnpike which generally runs 75 – 85 mph.
I will never do business w/​Enterprise again!!! And it really doesn’t matter to which location you go, they are all the same!!!
I have officially transferred loyalties to one of their well know competitors. One that will upgrade me if the vehicle I initially reserved is unavailable and all this w/​o cutting into my «Budget» ;)