Crunch

Ben Nazari, the general manager, has poor customer service skills! Came in to possibly move gyms and the only person at the front desk at the time was Ben. He appeared annoyed with the questions and acted as if he were busy and we were interrupting him. If Ben is the first person a potential member will encounter, Crunch will lose a ton of new people. Will look for another gym.

This gym is awesome!
The front desk is always so friendly and helpful.
The kids place is great — my girls always have a good time.
Classes have been awesome. I especially love Diana as an instructor — she totally works us hard and has sweet music! :)
Trainers have also been awesome — I worked out with Michelle and really enjoyed my experience with her. Overall, I always see the trainers working out with people — they seem to have very little down time.
I’m getting above and beyond what I pay each month for a membership here.
Keep up the great work, Team Crunch!

For Customer Service by Ben Nazari, the general manager. Went to the gym at 5:40am and locked my stuff up. The front desk staff cut my $ 6 lock off WITHOUT my permission. Unknowingly someone hung their keys up on the hook and I didn’t see them. The member said he talked with everyone in the gym, but he hadn’t talked to me if it was my lock on the locker. Asked if the gym would replace my $ 6 lock and they said they would talk to Ben, the manager. I had to call the gym to try and talk with Ben. It took him 6 hours to call me back. He said he would have to talk with the owner to spend $ 6 to replace my lock. He wouldn’t spend his own money because he has a mortgage is what he told me. I told him to get back to me in a week. Well, after two weeks passed I called and Ben said he talked with the owner and they were not going to replace my $ 6 lock. Every time I called to talk with Ben I was NEVER able to talk to him. He was always busy with something. The front desk staff were great, but the customer service of the General Manager, Ben Nazari was terrible!!! I’m looking to go to another gym. Everyone I’ve told this story to can’t believe that they wouldn’t replace a $ 6 lock.

So glad this crunch opened up near me! All the equipment is really nice, clean, and new. And of course for the price it’s such a deal. They have some stuff that «basic» gyms like crunch don’t always have (TRX, punching bags, ect.)It’s generally pretty busy, but everybody seems ok with making space. The reason I can’t give a 5 star review is the staff. It’s super hit or miss if your going to get someone who gives two shits. A lot of them are too busy on there cell phones or talking to one another to simply answer a question. A little customer service would be nice… I shouldn’t feel like I’m putting you out asking you to do your job. I hope that the management/​owners work on it before they become a place people don’t feel comfortable going.

Where do I begin! I love this place!
Front desk — amazing ! Smiles, friendly, and Lauren is a doll
Daycare– wonderful group of girls. I feel very comfortable knowing my daughter is in good hands. Hayley and Terra and wonderful
The gym Itself is VERY clean I only wish they would have built a water fountain close to the front
Trainers– Cara. I love this girl, she is friendly, knowledgeable and motivating. Definitely knows her sh*t!
Good job guys xoxo

I love that the Roseville Crunch is so convenient and the staff are very nice. I come 3 to 4 days a week.
Came down with a staph infection that the Doctor says most likely picked up from the gym. I have been a gym rat for 20 years, 4 different gyms and never picked up anything from any gym. I talked to Rob the manager he was nice about my staph infection. I do think they need to step up their hygiene procedures. Educate their employees and have more training about staph. And explain staph with members.
Just need people to know to clean the equipment and machines before they use and after they use. So important.

I love the new location! It’s so convenient, the staff is very friendly, and I feel like most of them even recognize me. I make it in about 5 times per week, and even if I happen to be there at a peak time I find it easy to get on the equipment that I need for my workout. The only thing that I truly miss from my old gym is the dry sauna– for the cost and convenience it’s a great value! Well done guys!
They are also still adding equipment, and from what I can tell they’re doing a great job of maintaining what they already have.

I was originally going to give this place full stars, but it was one incident that dropped them down. My sister and I had entered the fitness studio and grabbed yoga mats, but it was at that moment we sat down that the lights had turned off. We, along with three others, were confused. My sister went out of the room to ask why the lights had turned off and their response was that they shut the lights off when there is no class in session. That’s ok, but don’t turn the lights off on us when the last class was at 11am and it is nearly 5pm now and you are JUST NOW turning it off… on US. That is rude and unprofessional. This room is hardly considered open when we can’t even see a thing.

Nicer facility than the Rocklin location. There’s definitely less people but then again this facility is also a bit smaller. It’s much easier to find parking at this location even though it’s located on a really busy street.
After using some of the machines, I decided to work out in the fitness studio since there are no classes going on since this morning (being a Friday). Once I went inside, there was about 3 other people working out. After a few minutes, the lights turned off. No one knew how to turn them back on so I went back out to the front desk to ask if they could be turned on. The front desk lady said the manager wanted them off when there are no classes in session. This made no sense since there were no classes since the morning & it was 4:30pm. The lights were on the entire time until that time so I don’t understand why they responded that way. I said that’s fine even though I did not agree with their explanation because the studio is open to anyone when there are no classes in session so it makes no sense to have the lights on. It’s dark and rainy outside so it was hard for any of the people inside to see anything clearly. I felt bad for everyone in there. When I was walking back from the front desk, a man, I’m assuming the manager, told me again that they like to keep lights off when there are no classes. Once again, the explanation is ridiculous. At this point I really didn’t care anymore. Just because of this, 3 stars instead of 5. Customer service should be their number one priority & the way they handled the situation made it really hard for anyone to use the facility. Would it really have been that difficult to turn the lights on for your gym members? I guess so.

It was early December and it was time to get my butt in shape. I had kept hearing the radio commercials and got a mailer regarding Crunch so I went to go check it out. The Granite Bay location is brand new, super nice so I signed up for the highest membership and paid a year upfront to get even more of a discount. I’ve been going consistently and started working with Jason my Personal Trainer who I highly recommend, super fun, motivating and is very knowledgable. He also teaches the Camp Crunch classes… I really like those because it’s super affordable and you can choose 2 or 3x a week and it’s only 30 minutes! I definitely recommend Crunch! Check it out!

I personally love this gym! Yes, it does get super busy around 4pm during the week days, but it is never busy on a Friday night or Saturday afternoon (I go there 5 – 6 days a week). After all it is a gym, people go there to workout, so there will always be a good amount of people there. That doesn’t bother me though. I personally feel the staff is wonderful. Always pleasant. The equipment is awesome. The gym is always clean. The best part, it’s only $ 9.95/mo. I recommend this place to anyone looking to better themselves!

I am an infrequent visitor to Crunch and joined for the yoga class mainly. Today I went to attend my first yoga session and after waiting ten minutes they came in and said the instructor was not available. When I spoke to the manager and told him how I had changed my personal schedule to attend this class and that it was the primary reason I had joined Crunch, all he could do was apologize. I was disappointed that Crunch did not offer something more tangible than just an empty apology. I felt that they basically undervalued my time in making arrangements to be there for the class.

ok… this is a little different. and its more about ownership likely than anything. the staff I dealt with was fine… so. I go in to say hi to my wife working out there. she joined like a month ago. I was going by and wanted to surprise her with something. I walk in go by the desk I see her on the machine. anyway the guy at the counter (4 – 5 people there at the counter) says I have to sign in to be on the floor.fine.seems stupid. but what ever… I write I sign and I hand it back and keep going. he says he needs my email. what??? big brother? you need my email for me to see my wife on the treadmill… so I start to do it, he says its for the release. release BS. it wasn’t for a release it was for «visitors» so they could spam you with membership bs… I don’t mind marketing .but I hat being LIED too. there was no release form… it was simply bs, I wanna spam you and likely sell te email list to other people. you wonder how other compamies email you u have never been too??? im sure the gym part is fine. the people at the counter looked at me like I am crazy lol… whatever… but owners. don’t friggin tell your people to lie

Great location, great classes, lots of space with brand new equipment. Its never too busy when I’m there (evenings a bit busier than mornings). Overall, a great value! I am less than impressed with the manager (Rob or Ron??). He is not friendly and always seems inconvenienced and irritated. Not a good first impression, but if you can get past that, this is a nice gym.

Great neighbor gym. I go for the group classes and they are great. Lots of different classes to choose from and times are convenient for working people. Highly recommend to give this gym a try.

Great gym. Friendly staff. Love how they are not pushy or try to up sell you like other gyms. Love how new and close it is to my house. Very clean and they also have a refillable water bottle station! Sweet! So far so good. I mainly go there for the classes and they are AWESOME! I love that they have the mid-​morning classes (between 9−12pm). Keep it up guys!

Great new clean gym in Granite Bay. It’s only been open a couple weeks so there’s no waiting on equipment.