Swansons Cleaners

Old negative reviews are history. Folks that work there are nice and get to know your name. They’ve been very professional, but I’ve seen many rude and demanding customers.

Horrible customer service. If you call the main office, you can get great service by someone who understands. The people in the store (Granite Bay) are not knowledgeable, have zero concept of customer service and generally are apathetic. I took 6 shirts in for laundry and when I picked them up the total was $ 60. As I expressed my surprise the counter girl started telling me «cotton is an upcharge, colors are an upcharge, white is an upcharge.» I left and called the home office and Esther was very helpful and understanding and issued a credit for the overcharge. If that was the end of the story, I would still be a customer. Over my next few visits I inquired as to the remaining balance of the credit. No one could tell me so I asked an employee to check on it and call me. Received a prompt call informing me there was zero credit remaining. Knowing this could not be true, I called Esther, She apologized and said they would get it fixed. Picked up another order of 5 shirts and they wanted $ 20(reasonable except my remaining credit was $ 20). I asked what the total was and the person said $ 40. Again got the spiel on upcharges. Left the store leaving my shirts there as the girl refused to call anyone or make any effort to fix the problem. Called Esther, she fixed the problem. I will not return.

I have been bringing my family’s clothes here for cleaning for over 20 years. I’ve only had one item lost and they paid me for it. Esther is the best.

Not impressed AT ALL. I had a tiny mark on my wedding dress I took in to be cleaned. They wanted over $ 30 for one tiny spot, so I took it home, and it came right off with soap and water. Lesson learned.

Here is my story:
Bought a beautiful white dress for my moms funeral service in October and brought it to Swanson’s cleaners for a one day service, along with another dress for my sister, and a dress shirt for my brother-​in-​law. My fiancé picked up all the clothes the next day and I didn’t look at my dress until the morning of the service. There were 2 huge stains (looked like sweat stains) on the front of the dress, and 2 black spots on the back. There was nothing I could do — I had to wear it. I cried. About a week later, we took the dress back and Swanson’s did another cleaning on it. This time, it came back with 2 additional stains on it! By the way, they had to clean it twice this go around since they couldn’t get the stains out (the stains THEY had put there). So at this point, they have washed it 3 times. We were given a paper that said that if they cleaned it again, it could ruin the fabric. Unfortunately, the black stains were still there and the 2 new stains also… so we had to take it back. After the 4^th cleaning, the stains were STILL THERE!!! I have not taken it back, but I believe Swanson’s owes me my original cleaning fee back, AND they should have to pay for this dress — which was $ 120… not cheap! This is the most ridiculous thing ever and I can’t even bring myself to walk into this place again, which is why I have not gone back.
Although the employees were very nice, they did not act like they cared, and in fact, joked about how they were supposed to take stains off and they put them on… I didn’t laugh.
Another note — the morning of my moms service, they lost my brother-​in-​laws shirt. How do you lose a shirt??? They found it literally 5 minutes before we were to leave and he had to change in a parking lot. In my opinion, this is unacceptable. I don’t know how this cleaners stays in business with service like this. Good luck to anyone trying to wear clean clothes, cause you won’t if you bring them here!

*This was originally meant for the location down the street, but it still stands towards the company standards.*
1 Star is generous, and honestly, of all the many different dry cleaners in the area, this Swanson’s should be your last option. Hell, I would advise going to Target and getting the homecare dry cleaner product you can stick in your dryer.
I came into this location because I had a $ 20 for $ 10 Groupon, and I needed 2 of my suits cleaned. It’s normally $ 10 per suit at DryClean Today, but Swanson’s overpriced service charges $ 15, so I ended up spending the same amount. Off to a good start. So, a full price for the same service later, I came back 2 months later to pick up my suits. I realize that’s an extended period of time, but that was the soonest I was back in the area, and I did not suspect that holding onto 2 suits would be an issue.
Well, I came in to pick up my suits and after the CSA searched through their inventory multiple times she came back to inform me that they must have taken them back to the «plant» to store. She assured me that they don’t donate any clothing until atleast a year has passed. She then told me that the «plant» is conveniently closed on weekends and so would call me on Monday after she contacted it to find out about my suits.
That was 2 weeks ago. I have not received any such call. So, I’m hoping they eventually find those suits, otherwise I was told they would compensate me. Awesome, that’s ONE way of getting a suit dry cleaned, I guess.
While I understand this won’t be everyone’s experience as they won’t leave their clothing for a prolonged time, the customer service across the board has been atrocious. My first visit I was treated coldly and curtly which should have been the warnings along with the cost. Like I said earlier, go elsewhere, there’s 2 others in less than a quarter mile.

Nice group and great work. The owner needs to spend more time training her staff. An employee assumed that another person in their database with the same name was me! They almost changed that Scott Hamilton’s information. yikes…