McDonald’s

Placed an order for 2 10piece mc nuggets, 1 bottle water and 1 milk shake… Ten minutes later, manager said milk shake machine was down and we could substitute, I said no, I’d like a refund for the shake… nope, pick other items… chose another water and 6 cookies… another 15 minutes and got our order… once on the road discovered no cookies… Staff was rude, unknowkedgable about menu… I was charged regular price for mcnuggepts though they were on the 2 for $ 5 poster… you’d think the clerk would know the shake machine was down and the correct pricing. Overall, the worst experience ever at a McDonalds!

Came here for snacks on the drive back from Seattle. Their restrooms looked more like that of a gas station. They were not able to get the order correctly. And my nuggets tasted like bread, which is strange since I regularly eat nuggets in other locations without a problem.

Mngmt was rude, fries were stale. Never been served stale fries at McDonald’s before. Well past shelf life. Elderly lady came in lost and mngr couldn’t be bothered with giving her directions or address. Would’ve been easy enough to show her it was on the top of the receipt.

Driving through the area and stopped at this location because of its convenience. They got our order completely wrong, even after we clarified with the supervisor on duty. I think the lady at the register must have been new and I felt bad for her… it’s no fun being overwhelmed on your first day. But still… there were several people in line and none of the other workers opened another register to help her out. They had time to fix everyone’s orders and bad mouth the new lady («ugh! She keeps doing this!») but didn’t help her. Worst McDonald I’ve ever been to, and my expectations aren’t high when it comes to fast food.

Worst McDonalds I’ve ever been too. Horrible costumer service. Went in and the cashier was training someone for the job. She proceeded to explain every little detail while taking our order, making our food, and bagging it. I ordered a milkshake and when they handed it to me the bottom half was just vanilla syrup. I had to ask for a foundation drink to replace it, to which the cashier turned to the trainee and said when the customer doesn’t want something we have to just throw it away. We were also given no ketchup, napkins or straws and the fries were unsalted and cold.

Was waiting for a while and got cut by an older guy so I let him go ahead. Got cut by an older lady complaining about the tables so the cashier had to go and deal with her. The manager in charge in the AM told me that my meal was on her after seeing what transpired. Great customer service on her behalf considering how busy they were dealing with the drive through orders

The place was disgusting! No tables were cleaned! On top of that one of the workers sat right next to me and my associate and was complaining to her personal friend!!! She was so rude to us and even though she was 2 feet from us she didn’t even care and continued to bash the restaurant and the staff. Honestly I would rather eat anywhere else but this crap hole!

Extremely rude employees!
To management:
How do you let this happen? I can understand one person being rude or having a bad day, it happens. But when all of your staff behave with such low class professionalism, it directly reflects management. It’s such a shame.
To the Employees:
If you hate the job, then leave the company and find something that you like and an employer that you want to work for. Otherwise, treat people with respect. We did not appreciate your eye rolling, your sighs, your poor behavioral gestures.
The food: We ordered the chicken nugget combos and the Oreo Mcflurry. The nuggets are good. The oreo Mcflurry is lacking Oreo’s. Put in more Oreo’s, twice as much is needed to be on par.
*shakes head*

Wow… No wonder this Mc Donald’s is rated so low! Talk about customer no service. Bought plain meat patties for puppies we are traveling with. The patties were swimming in grease so we asked for a plastic container (never been refused this at any other Mc Donald’s). The young female server refused and was not polite about it. If we had not been in a hurry to get back on the road I would have asked for the manager, but judging by their Unilocal ratings the management does t care. We went across the street to subway and bought roast beef for the dogs. Excellent service there. No wonder Mc Donald’s is in trouble with their financials. This all effects the Dow Jones. Fix your people Mc Donald’s!!! Maybe pay them enough that they care about their jobs and hire good managers. It’s sure worked for In n Out.

As a family we rarely go to McDonalds, and when we do its for breakfast.
So today we went in and ordered 6 sausage egg and cheese McMuffins with 2 hash browns. The girl behind the counter, although nice enough (and the only reason they get 1star) had to redo our order four times. When we got home, every sandwich had no egg, and the hash brown looked so old. We called back and spoke to «Brian» who was allegedly the manager. We were far away at this point, and «Brian» was rude, inconsiderate and anti-​customer. He demanded (not asked) we drive all the way back with the food undisturbed and our receipt. When we told him we couldn’t come back due to distance and time constraints, he said, «That’s not our problem. You have to prove we messed up or we won’t help you!»
Typical uneducated people attempting customer service. Needless to say, we’ll share this around town and McDonalds will lose customers.

If you go through the drive through you almost always are asked to pull forward and wait 3−10min. 4 different times I have had to pull over and go inside to get the rest of our order! Missing food, no napkins, straws, condiments missing. Go to another MdDonalds in GP. We don’t have these problems at other McDonalds in Grants Pass.

What a busy McDonalds! I rolled through Grants Pass early in the AM on a long drive south and né’er in my life have I stood in line for a sausage mcmuffin sandwich before! It’s been a while since I’d had one though…
Service was prompt (hey, it’s fast food) and the food was… well, it was McDonalds. The bathrooms were decent though and this was certainly a convenient stop when not much else was open.

This is a review of the bathroom, not the food. I typically don’t expect an amazing bathroom at a fast-​food joint. I do expect some reasonable levels of cleanliness. As evidenced by the 2 star review here, they obviously didn’t cut the mustard by my book.
Let’s just say that the toilet seats themselves were far less than clean and that they floors could have used a good sweeping and wipe down. They did have all appropriate paper products in stock and on hand.
An extra half star was lost due to the fact that there was an actual manager’s meeting in the restaurant going on during my visit. Are they all okay with this? Yuck!

— 5-​stars for service —
Wifi spots are tough to find in Grants Pass. My go-​to place, Blue Stone, was closed, Dutch Brothers had no free tables so my hunt brought me to McDonalds of all places. Even tougher, my laptop was plum out of batteries so I was hunting for not just wifi but outlets to boot. Good luck.
Getting work done at McDonalds? Seems like a new low, but this location’s staff was a huge surprise.
+ When I walked in, I was warmly greeted by the counter staff, even though I was mostly looking around for outlets (i.e. I didn’t approach the counter, but they said Hi anyway).
+ I asked about outlets because it didn’t seem there were any. John at the counter suggested that I plug into an outlet right at the end of the counter (almost within the food prep area) and wrap the cable around the corner to the nearest table. He helped me set it up, and then took my order. I don’t see this level of creative thinking from most people in the food and hospitality business, much less at a QSR.
+ The mocha frappé John made was awesome. Very rarely does something actually look like it does in the ads. This did.
+ John is great but the entire staff seemed incredibly friendly to everyone. I stayed there for several hours right next to the order counter.
— It’s McDonalds. But nothing exceptionally negative other than that.

I don’t know how you can really screw up working at McDonalds, but I guess it’s possible. We asked for extra creamers and sugar packets for our coffee. The girl behind the counter politely obliged but couldn’t find any. Rather than helping her serve us, her manager (who was super busy obsessively wiping a counter over and over) said «I told you, you should have restocked them earlier». Congratulations lady, you fail at life.
Additionally, my coffee was scalding hot, and my Egg McMuffin unusually bland, as if it needed salt. Again, I don’t know how you can really screw that up. I guess Egg McMuffins just taste better anywhere other than Grants Pass.