Quality Electronics

Great experience!
The staff at Quality Electronics worked effectively to solve my families washer warranty issue in a timely and professional manner! Prior to the house call they gathered all the necessary info, including catching a mistake made by the warranty provider, to get us back up and running. I was also impressed by their «triage team». After the initial scheduling call, they called ahead to ask questions about the problem to ensure they had all the right parts prior to coming out to my home for the repair. Once on-​site, Darren (The technician) was friendly and very competent in his service.
I would not hesitate to use Quality Electronics again!

Buyer beware!!!
This company does not understand the concept of good customer service. We have a service contract through KitchenAid. The thermostat broke and our vegetables were frozen. KitchenAid sent this «service provider» to our home to repair it. What a joke.
My husband received a call from Quality Electronics with an appointment range of time they would be out here. Another man called from Quality Electronics and said someone would be out on a different date & time. My husband said that someone from his company had already called and made an earlier appointment.
The man lost his temper. He told my husband in a raised voice that no one from his company had called to schedule an appointment. He said, «This is the time I’ve got. Take it or leave it!»
Unfortunately, my sweet and gentle husband took it – and things went downhill from there.
A disreputable person showed up at our door and announced he was here to fix our fridge. Before he ever looked at it he said it just needed to be re-​set. He said, «I expect people to know how to operate their own equipment.»
Charming.
Michael tried to explain the symptoms. The guy didn’t listen. He re-​set the thermostat. He told Michael that he got $ 75 when he rang the doorbell and $ 10 for every 3 minutes after that. He either didn’t know how to inspect the refrigerator and repair it or he’s ripping KitchenAid off by making them pay for a second service call.
Duh! Install a new thermostat.
Bottom line: He was wrong. The thermostat still did not work even after he re-​set it. The celery we put in as a test froze and was covered with ice crystals. Same issue we called KitchenAid about in the first place.

Our dog took a bite out of our Whirlpool front loading washing machine. So I went to the Whirlpool website and requested service. This was the company that answered my request. Everyone was super nice, from the lady who scheduled to the wonderful technician who came out. But here’s the thing. The call cost $ 330, of which only $ 135 was the part. The rest was the cost of the service call – $ 125 labor and $ 75 service call. He was here for 35 minutes. I knew the total cost going in, they called a few days before and told me. But I assumed the part was expensive. I was shocked to see I was billed $ 200 for 35 minutes. We will not be using them again when other technicians are much cheaper.