River City RV

River City RV is now located in Grants Pass. I agree the purchase of our new Bighorn was painless with exceptional service. That however came to an abrupt halt when we needed some service and maintenance performed.
We needed an awning replaced and some work done on the refrigerator. I was told to bring it in on Wed. Aug. 6^th When I dropped it off I was told I would get a call the following Monday or Tuesday. When I did not receive a call I made a call to them on Tues.Aug.12^th and the person who took my call said she would leave «Mike» a message. On Wed. ⁸⁄₁₃ having not received a return call i went into the store and talked to Mike who told me that the awning was not finished yet and he would call me the following Mon or Tues. (Aug.18 or 19) Having not received a call from anyone I went back to the store and Mike told me the awning is not finished yet and it would be done by the end of the week. (Aug.22) If my RV is complete by the third promised date it will have taken a total of 16 days counting week ends to complete some minor maintenance.
I understand it is a busy time of the year but it would have been very considerate of River City to have me bring the RV in at a time where I would not have to leave it until they could get around to it as I store my RV inside when not in use and do not like it outside in 90 to 100+ degree days when not necessary.
If the service improves I will certainly write another Unilocal.The sales dept. gets 5 stars but unfortunately the maintenance so far is at a one.
I returned to River City today Aug. 21 to check on my Bighorn RV. I walked to the back lot and discovered that nothing what so ever had been done to date since Aug. 6 when I dropped it off. Needless to say I will not have it back as promised. The service manager lied to my face at least three separate times since I brought the RV in for service. I spoke to Gary the owner of River City about this issue. He spoke with Mike and I was told I will get a call by noon on Saturday, Aug 23. Seventeen days after the RV was dropped off and eleven days after it was originally promised. To be continued…