CareNow

Quick, fast, and courteous. Definitely convenient with the courtesy callback when it’s time for you to come in. A lot better then sitting in a waiting room.

Takes a long time to be seen, then even longer to be given your prescriptions and to pay. This is the 2^nd time they’ve given me a prescription that cvs couldn’t fill.

Friendly staff! Love the web check in option. Makes it really convenient. Overall great experience.

Called in to CareNow at Grapevine, Tx Glad Rd. from online check in at 10:45 am. Went into a room to see the doctor but no one ever came in to see me. I was not feeling well so I left to go home at 11:55 am with no service provided. The office was not very busy today but obviously have some other issues with responding to their customers.

Great experience! Last day of VC in Hawaii and I twisted my ankle bad. Upon arriving home I knew it should be checked. First thought, use Web Check-​in (lurve), go to Care Now & see Dr. Tony Keeble. I have visited Care Now on a few occasions and Dr. Keeble has always been very professional, efficient, and I leave feeling like I’m headed in the right direction, Recovery! Sad, but Dr. Keeble was off and I was attended by his PA, Puja Sakhrani, who was extremely good. She ordered x-​ray, quickly diagnosed fracture with a bone chip. Left with a boot in hand!

Unbelievably horrible service. I waited 2.5 hours for a simple 5 minute physical and didn’t even get to see a doctor. Also, I had faxed in a form for them to send to a camp, and six days later, they had not taken care of it. Worse, the incompetent staff couldn’t even find it in their records.

Had to cut my arm bad enough to try them out and give a review.
I was tired of all the Restrauant reviews and wanted something different for a Tuesday morning.
Checked in online. Easy
Filled out a few more items after I arrived. Ok
Only waited 10 – 15 minutes to go back. Nice.
10 – 15 minutes the PA fixed me up. Great.
Everyone was nice and friendly. Many people there waiting and everyone seemed calm and happy. Patients and staff.
I normally say I’ll return again, but I would rather not. But if the need arises I’ll be back.

My son had a bad case of strep throat & he is very skittish when it comes to any kind of medical testing. He is on the Autism spectrum & doesn’t always take to people right off the bat. Dr. Tony Keeble took excellent & very compassionate care of him. We have always had very good experiences at this CareNow location & will continue to come back.

I had an excellent experience at CareNow in Grapevine today. I took my sick son in this morning and the entire process was effortless, very smooth and easy. The receptionist was friendly, and the nurse even more so. We loved Dr. Smith! He immediately diagnosed my son and gave him the proper meds! He was very personable and clearly a superb doctor. I will definitely be back!

This is probably the worst Care Now I’ve ever attended. I’ve even been to some in the hood and they seem to know better what they are doing. I’ve been here twice and that was enough to realize that this place will suck you dry out of your co-​pays for no reason. The worst part is, the doctors never know what’s wrong with you. I had to get stitches removed once and they never removed them for a while, I had to go back and get them removed because they got confused with my beard instead. The stitches were blue, so I don’t know how they could’ve missed them. I told them how everything happened and they still didn’t find my stitches.
The second time I went, was because I thought I had a spider bite in my elbow. The doctor couldn’t tell wether it was shingles or a spider bite. So he have me 3 types of medication to take along with an a abiotic that I clearly said I was allergic too. I felt worse taking this medication. It turns out I had a cellulitis infection on my elbow. I like how they tell you to check in online and they call you, to only make you wait 1 more hour in the waiting room. Sorry guys, I’m giving my money to a better and faster reliable place.

I have visited CareNow Bedford-​Euless several times the last few years and I have had excellent experiences each and every time. From check-​in to check-​out, the staff has been outstanding. I highly recommend Dr. Mary Steffens DO as a treating physician. She possesses a unique and welcoming manner that makes Me feel that She truly has a vested interest in listening to My concerns and offering honest effective treatment. She is knowledgeable, confident, competent, and personable. If there were a way to enlist Her as My Primary Care Physician, I would do so in a heartbeat. I highly recommend CareNow Bedford-​Euless.
A very satisfied customer here.

Appointment staff is organized, friendly and super-​efficient. Doctors are not rushed, they explained what was going on with me, and gave me options to assess and treat. I love the ability to schedule a time on-​line, then get a 30-​minute call before the appointment. This location is very high on my list of service providers. I wish all service providers were this organized and effective.

I’ve been here a few times, the doctors, nurses, and staff are all great. Got me feeling better in no time. Thank you

I had fallen victim to the illness that cold weather brings every year, but couldn’t afford to miss work, so I had no choice but to get the necessary care to maintain everyday life.
The staff at CareNow Bedford Euless was beyond exceptional, in more ways than one in getting me back to 100%.
First, the fact that CareNow was open at 6:00 am during the height of cold/​flu season deserves a 5* rating in and of itself, especially for the busy morning birds like myself.
Second, like I mentioned earlier, the staff was awesome! Kind, courteous, understanding and diligent. Dr. Depue was swift in recognizing and diagnosing my illness and prescribing the correct remedy.
Although I hope I don’t get sick again… I’ll definitely go back to CareNow Bedford Euless again. They were great!

Recently, I became ill and I immediately went to CareNow facility off Hwy 121 & Glade Rd. I am always impressed with the level of care they give starting from the moment you submit your request via their web check-​in. This service allows you to stay home until they are ready to see you in the patient’s rooms. The entire staff is so pleasant and very accommodating when you arrive. The staff’s follow up procedures are great. I tell you, I’d much rather come here than my own PCP’s office because I am seen on the day I need to be seen and not several days thereafter because the doctor’s office is booked up. KUDOS TO CARENOW!!!
Signed,
A very happy and healthy client– C. Bandy

Care now is great for those times when your doctor is not open. They let you do online check in so you are not waiting around in their waiting room forever. But, beware, you WILL wait in the doctor room forever. We’ve been to this location several times throughout the years. No complaints really, but it’s not a place I would go unless my regular doctor was not open. They are always very busy, so obviously filling a great need in this space. Never had any billing issues or any issues with this place. Doctors are nice, staff is nice. My only suggestion is that the waits are so long. I think every time we’ve been here it is average of 2 – 3 hours.

I recently had gotten sick and went online to google Care Now. The website lets you pre register and they will call your cell phone when there is an opening. I received a call back within an hour and went in. I was quickly called back, had vitals taken and details of my symptoms noted. The doctor came in right after that. My physician was Tony Keeble, M.D. He spent time with me asking questions and answering all the ones I had. He did a thorough assessment of me and diagnosed what I had. He made me feel better with his compassionate caring bedside manner and knowledge. I was given scripts and checked out. The entire staff was so efficient and friendly. I highly recommend this facility and will definitely go back the next time I’m not well. My husband went in the week before with the same thing and had just as good of an experience as I did. This is a really clean facility with a professional staff that really cares about people. I even received a phone call the next day asking how I was and to call back if my symptoms didn’t improve. Great group of people here! Check it out!

This was my third visit and consistently they exceed all expectations! The courtesy, quickness and professional way they treat me makes all the difference
I will continue to come back and refer all I know. Thank you!

I have had to visit this location a few times. The front staff is courteous, though they are quite busy. If you check in online, you’ll get called back quickly. Wait times while in the room are about what you’d expect. It takes time for the doctor to make it around and the nurse to deliver the paperwork. Expect to be there about 2 hours total. My one complaint is checking out. There is only one person who handles is and that creates a bottleneck. Otherwise, this is my first choice.

The doctor was rude I asked him for help for my sinus infection and to get a sleeping pill to help me sleep cause I am a flight attendant he was like no I won’t write that for you! This is not a place to get good care at and people need the best care to get feeling better and here is not the place! Also with this cough medicine he gave me it has stuff in it as a FA I can’t take at work when he knew I was a flight attendant! His name is Tony keeble (that’s the doctors name)

I had a very good experience here. I did web check in. They called within 5minutes and told me to go ahead and come in. The receptionist was very helpful and friendly both when I arrived and checking me out. I filled out my paper work and couldn’t have been waiting more than 5 minutes before being called back.
The nurses and doctors were friendly and made me feel very comfortable. I was out 45 minutes after ai walked in and was given good service while there. All the day before Christmas Eve.

This place made it really easy and quick to get a diagnosis and treatment for my ailments. I checked in online, and they even called me to tell me it was going to be about an hour before they called me back to let me know I could come in and see the doctor. I love that! I wasn’t waiting and wondering if I’d filled out the online form correctly or that something else had gone wrong when checking in.
Once I did get called to come in, I only waited about 5 – 7 minutes before being called back to an exam room. The nurse was very thorough in her pre-​check, and I barely had to wait for the doctor to come to my exam room. The doctor was very friendly and had great bedside manner. She made it a personable interaction and I really appreciate that. There are other doctors who basically don’t even look you in the eye while they’re examining you and that’s just disconcerting.
Overall, I was in and out in around 30 minutes and on my way to the pharmacy… which took much longer… but that’s another review! :)

kept my script to call it in for me. show up to pick it, never called in, and carenow is closed. have to wait til next day, when my family needs it now.
update
they were very helpful over the past week, and we’re sorry for the mixup.

These people are amazing! I always feel welcome and very cared for. Yesterday there was a long wait but they said I could leave and they would call me when they were ready.

DO NOT COME HERE
The refuse to see me even though I have been to another care now clinic. saying I have to go back to the first place. seems they just did not want to deal with my issue.

Really awful wait times. When someone tells you one hour and then 2.5 hours later you still haven’t been seen, you should at least say sorry to the customer that’s waiting.

CareNot. If you are a Medicare patient, they will NOT see you. Period. End of sentence.

Checked in online, I was called at 11:50am informing me to head to the clinic. Currently 12:55 pm and I still have seen the physician. What’s the purpose of checking in online oh wait time is hour plus counting. Not returning.

This isn’t the first CareNow location I’ve been to, so this review is written in comparison to a previous experience in addition to my personal experience here. Found myself here after having severe nausea and vomiting for 11 – 12 hours. I could not keep food or liquids down and was growing concerned about not holding down liquids for so long while vomiting stomach bile. I called in advance but was told there was nothing they could do in advance, I just had to show up. I did NOT have good results checking in online at a previous location/​previous experience, so I just showed up.
I was greeted and filled out my paperwork promptly and pressed the fact that I had been vomiting and was still nauseous. I was told the wait would be short. I was irritated over the fact that the front desk girl stopped entering my paperwork when a few police officers walked in with a man that had Volunteer written on his shirt — something minor that called for a checkup (or more like paperwork) — how is someone that is NOT in pain a priority? Just because he walked in with some officers? I had to wait for her to enter in the other people’s paperwork that got there a few minutes before she even talked to me. Now she just puts down my paperwork?
Looking around the waiting room, there were a handful of people there and it was pressing closer to closing time. I was easily the most discomforted person in there. I finally went back, and had vitals taken. I was sure I was dehydrated at this point, and they needed a blood sample from me. The nurse that came in was sweet and I was so out of it I couldn’t care less what was going on, she took my blood and did it so fast I THOUGHT she had done a good job, and I even complimented her. I wish I bit my tongue before doing so, because she gave me the fattest bruise — the 2^nd worst I’ve ever had by a medical professional. My bf was present and he said she wasn’t very delicate and he was upset.
They ended up referring me to the ER for IV hydration (understandable), and also recommended a CT scan since I was having abdominal pain. I gave them a full list of every surgery I’ve ever had done — then I arrive at ER and am told that the reason CareNow recommended a CT scan was to see if it was related to my appendix — WHICH I TOLD THEM HAD BEEN REMOVED ALREADY. Even the ER staff rolled their eyes when I told them.
I gave 3 stars because it wasn’t too long to be seen, but GET YOUR INFORMATION RIGHT WHEN REFERRING A PATIENT OUT!!!

I’m from Southern California and this place is above and beyond any urgent care/​ER experience I’ve ever had there. You can download the app and check-​in through that, then they’ll call you when they’re ready for you. Just to give you an idea, I checked in, got the ‘come in’ call 2 hours later which is exactly what they estimated for me, sat in the waiting room for about 35 minutes, saw the doctor for 5 minutes, and was out the door with a prescription for antibiotics. No stress, no hassle, just quick down-​to-​business medical care. Plus there’s coffee and tea in the huge waiting room along with multiple TVs and toys for the kiddos. Love it.

Web check-​in is a great benefit for this location. Always check in and wait for them to call you when they are ready for you or sit in the lobby for a hour or so to be seen. Your choice ;). The staff here are friendly. All the doctors here are friendly and very helpful. We’ve been here quite a number of times and had no problems thus far.