Finding good personalized service these days is hard. My wife had bought a basic child’s guitar(½ sized) guitar off Amazon. After going through two sets of strings and lots of frustration I went here for help. The owner, Todd Lawson, was very friendly, knowledgeable, and compassionate. He kindly explained the reason I struggled was the smaller guitars can’t handle the tension the same as full size. He offered to sell me new strings and restring it for a reasonable price. During the process we found one of the machine heads was damaged. Initially the parts were found at the Watauga store but with Christmas quickly approaching, he offered to work on it Sunday or Monday(I was here Saturday) to have it ready ASAP. He eventually found parts at this location and swapped them out. He was fair with his pricing and made it apparent he wants to earn your business. I will definitely be coming back for all my guitar needs!
Ray W.
Évaluation du lieu : 1 Lewisville, TX
Went in to look around and the repair tech(maybe his name was bill white… not sure) wore me out with his opinionated, holy’r than thou sarcastic attitude. I tried to to turn the conversation but his snaggle tooth remarks kept coming. I turned around and left, he followed me out the door into the rest of the upstairs mall and kept on his battering on how great he was and how much knowledge he had. Rude, crude and socially unacceptable, I say. Will not go back. You decide. But this was a most uncomfortable experience to say the least. Check the place out for your self and you decide. Pretty good selection of stuff but the old pieces are«NOTFORSALE» as I was rudely told. I wished the guy a good day and«good luck», the guitar repair person/tech he told me abruptly, «I don’t need any luck». as I was walking away.
Terry W.
Évaluation du lieu : 2 Grapevine, TX
There are lots of guitars, but it is really small and crowded which gives an impression they have more than they do. When I took one down to play, I worried about accidentally bumping it on something. I was looking for a Taylor acoustic in the middle price range and they only had the very low end and very high end. I actually ended up buying a high end at Murphy’s in Irving, because the high end ones here were not close to what I wanted. Murphy’s had the full range of selection, and I ended up getting a beautiful Koa wood even though they had the middle range acoustics I was looking to get. Another issue was the salesperson was rather pesky and uninformed. Basically, he knew nothing about guitars, amps, or any other equipment. Either he was playing dumb, or really does not know anything about his business. Was not a good experience.