Ntb-National Tire & Battery

I wish the manager would tell the truth and care about customer service. I brought my car in and asked him how long it would take for my service — two tires only. He said two hours since three cars were ahead of me. I said fine. I gave NTB a cushion because I know things happen. Four hours later, I came to pick up my car. They hadn’t even started it yet. No phone call. No apology. The manager wasn’t even apologetic. I took my car to Sams Club. Better service, better tires and better prices.

The new manager, Chris, is great. He’s always very helpful and knowledgable about the products he’s selling, not like most places where all they know is what Google says. They had the lowest prices for what I was looking for, even lower than online sites.
Joe, the mechanic, was very through and helpful. I would recommend this place to anyone for tires.

I used to come here, but switched to NRH store. Regret that now. NRH always takes forever and are understaffed and undertrained. Last visit, they put on 4 new tires and I come to find out one had a loose valve stem. Took over three hours (had a battery put in, too).
The Grapevine store has friendly folks and are staffed appropriately, even on a Sunday morning at opening. They found the problem right away and charged me nothing. I’m sticking to this store from now on.

I love the deals at this place but today I dropped my car off at 1:30pm, intending on leaving it to go to lunch and have it ready in an hour-​hour and a half. It has now been 4 hours later and my car is still waiting in line to be serviced for a simple oil change. It’s a Wednesday I can’t imagine it being that busy. Makes me wonder if I was waiting at the store for it if it would’ve gotten ready quicker but since they knew I was leaving it they decided to take there sweet time… Super frustrating.

This is my SECOND horrible experience there. 1^st time, wife bought a card being sold to Grapevine Business Owners with for 5 oil changes for $ 79.99…amazingly every time we made an appointment… they were out of OIL when they knew we had the card. Finally after the third appointment, they had the oil and it took them 3 hrs to complete the work, then they stripped the drain plug. When it finally completed I was told we needed new brakes and 2 tires. I explained that my wife’s Tahoe was brand new and it wasn’t necessary.
Today, I found I had a nail in my tire so with Discount Tire closed on Sunday, I called them and Fernando told me it would be an hour wait. Jumped in the car, drove down there at noon and waited for 15 min listening to the recommendations to a single mother of $ 1400 worth of Struts that were very dangerous and leaking.(Fernando laid it on THICK) Their Labor Rate is $ 110 an hr. Fernando did it least shake her down for a new tire… she came in for the oil change and luckily. they HAD the oil for her. When Fernando FINALLY turned to me, he rudely asked me, «What do YOU want?» I told him I had spoken to him on the phone and needed a nail removed and a plug in the tire and he basically told me to get out. couldn’t do it today. I asked him why he just told me to come drop it off on the phone, and he very loudly pointed to the parking lot telling me that all those cars were ahead of me and it was out of the question.
I can say without question that this is the worst customer service RIP off I have come across and with all the tire stores in the DFW area, all have Tires. but NTB has by far the biggest TOOL… his name… is Fernando

Well lucky for them I have to give at least 1 star otherwise I wouldn’t have given them any. I think it’s a common theme of NTB (at least the grapevine locations) taking hours to do oil changes, anything actually, when you know they have slim to zero other customers there. They are giving themselves time to scan for anything that is «broke» and then they practice their cheesy sales-​pitch. NTB could you just do the oil change and not say I need x, y, and z? I won’t be going back but I will miss the laughable BS experienced there!

Do NOT come here. They severed my battery cable and did not own up to it. Accused us that somehow someone else must have done it. Impossible. Was over 1250 to fix elsewhere. Have heard multiple terrible instances at this location. If I could leave a rating with negative stars I would.

Here are the Facts:
Went in for an oil change
Customer service = decent
Wait time = ridiculously long… about an hour and a half just for them to say they couldn’t give me the oil change because of my «ground effects”/“side skirts»
Upper Management = rude, condescending, worthless & ultimately does not care about serving the customer
Service = they couldn’t give me the oil change yet DAMAGED my side skirt… when i realized and confronted them got nothing but attitude…
Resolve = they give me the run around, i question there integrity and the «Upper management» says
«If you have a question regarding our integrity, don’t call here, and don’t come here, go someplace else»
Do they really even care for the customer? Judging from this comment, NO!
Beware or this location and ALL NTBs. You be the judge.

fast and courteous
had two tires i needed and helped me find another store that had the other two.
exactly what i needed

Called at 1400 to set oil change appointment at 1500. Np. Had no access to computer. Showed up 1 hr wait, np. Asked for the $ 19.99 oil change. Tall guy said no can do. I didn’t have an online appt. set up for 1530. So I ask can’t you work with me? Nope! Oil change is $ 34.99. I’ve been coming to this NTB for over 5 years!!! Ever since Brian and A. C. Left this store has gone to shit!
Called the NTB at Grapevine Mills and talked to Sam. Told her same thing, no access to computer to set oil change appt. she said no problem. Got oil change for $ 19.99 and in/​out in 1 hr. NTB on main can kiss my ass. I’ll never go back there.

I went to the Grapevine store earlier this month with a slow leak in my tire and asked for it to be repaired. Naturally they tried to sell me new tires, when I refused and left my tire to be repaired — it was not repaired! They created a larger hole in my tire! The week after going to NTB in Grapevine, my tire was losing air more quickly — I took the tire to another tire store in town and they were able to repair the hole, never saw any evidence of a previous repair — only a large hole in my tire — I will NEVER GO TO ANOTHER NTB STORE EVER!

Today I took in my 1 year old F150 because of a nail in a fairly new tire. I had the tire repaired and bought the lifetime rotation/​balance as I do on all my vehicles. This is my 17^th year (and now 9^th vehicle) of doing all my family business with them. 90 minutes and 90 dollars later I was on my way. I was given a free appetizer coupon to use at Saltgrass next door and was able to get a nice meal while watching football.
I’m very selective on who works on my vehicles but they have my tire and alignment business and they always will.
Please do not confuse this NTB with the one at the Mills mall, my kiddos went there by accident and they got terrible treatment.

I arrived to have my car look at due to car problems. They didn’t fix it and the manager Brian wanted to get $ 1,000 for repairs I didn’t need. Advised he had a friend on the side I could pay the repair off in installments. I didn’t take his deal. Went to Ford Auto — they fixed my car and advised me NTB didn’t finish the repair, that is why my car still was having problems after I left NTB. I will NEVER go back to NTB again! This manager I feel is running a side business. Picking up customers on the side. Plus what NTB manager told me was wrong with my car was NOT what was wrong at ALL!
If I were you I would NOT take my car there!
Sincerely,
Deborah McNeese

I’d been running on used tires for quite some time. But having had to replace 3 in the past 6 months, and having JUST had a blowout, I decided to look around for a new set. In the past I’d found NTB to be a bit… pricey…compared to some of the other shops.
Well, they’ve changed.
I’ll readily admit that my car doesn’t use the cheapest size of tires. But I was amazed at how expensive they are. I was looking to start with a pair for the back wheels, since that was where the blowout was. Stores were quoting me anywhere from $ 275 to $ 380 for a pair of tires. Not a full set, a pair, and of bare bones budget tires.
NTB managed to beat the next closest price by over $ 70 installed.
Installation was a breeze. It took them roughly 10 minutes to do, though I did take it in later in the evening.
The only complaint I have is a minor one. Near the door is a sign that states that if you aren’t offered a free alignment check on your visit you will get a free oil change. It wasn’t offered and I didn’t notice the sign until I was leaving, mostly because it was hidden behind a tire display. I’m having to wait for the store manager to come in to talk to him about it, as apparently nobody else has the authorization to handle it.
All in all I’m happy with their service.