Evensong Spa

The spa itself is lovely, especially the relaxation room. However, the prices are insanely high, way out of line. I live in downtown Chicago and am used to high prices, but they are over the top! What really bothered me was the fact that I was charged $ 15.00 EXTRA to use the spa facilities. That should complimentary if you are spending $ 100 plus on a service. It is a shame because the facility itself is very clean, and restful but the feeling of being taken advantage of really put a bad taste in my mouth…

I went to the Evensong Spa with a group of friends last weekend. The facility was beautiful and staff was friendly and welcoming… That is where the positive part of the review ends!
A friend and I had a hand and foot deep conditioning treatment. Honestly, we chose it because it was one of the only services we did not see as EXCESSIVELY over-​priced. Coming from Chicago, I am aware of how much services cost, and compared Evensong’s prices to The Dana, Elizabeth Arden and Trump –they exceed those prices anywhere from $ 15-​$ 25 for a manicure. The service consisted of a very short (but nice) hand and foot rub and then paraffin mitts. We were left by the massage therapists, only to have them return 20 minutes later to remove them. The REAL problem came when it came time to pay. The spa added a $ 15 charge as an access fee because I only purchased one service! I pointed out that this was not mentioned when booking the appointment and that it was WRONG to hit people with a fee like that. The gentleman «helping us» said sorry and he would make sure to mention it to future customers! I pointed out that if I had known about the added fee, I might have signed up for another service (who wants to just throw $ away for nothing?) or, may have opted out of getting spa services altogether! Either way, I wouldn’t have spent $ 70 for a combined 10 minute hand and foot rub!
THIS WAS VERY WRONG AND VERY INSULTING and NO attempts were made by the unapologetic man to rectify this! I was so upset and needless to say, I will not be returning to the Evensong Spa! Between me and my friends, we probably spent close to $ 500 that day. Instead of adjusting or waiving the fee (which should not have been added in the first place) they have now not only lost my business, but my other friends as well!

This was my husband’s first time at a spa, as well as his first massage. It is not at Heidel House, it is just down the road next to the golf course, which is across the street from Heidel. Very warm and inviting atmosphere. When you are taken to the locker rooms, you are given a robe and slip ons, and the locker rooms are gorgeous. Changing room, digitally locking lockers, saunas, whirlpool, seating area, toilets, and shower stalls. The counters and stalls are stocked with various beauty products (shaving cream, razors, pads, tampons, etc…). After changing, you are taken to the relaxation room. Gorgeous view and comfy chairs, with ice cold water to enjoy. My husband scheduled a deep therapy massage and I had a prenatal massage. Our massage therapists were great and I honestly nearly fell asleep at one point with how relaxed I was. My husband enjoyed it and even said he could see why people get massages a lot lol. After the massages, we were allowed to take our time with getting our robes and slippers back on before we were escorted back to the locker rooms. Absolutely no rush. Very enjoyable experience and relaxing, not a five star due to, for longer time and 40 – 50 dollars less, we could have had the same quality massages less than 10 minutes from our home, 2 hours from the spa. But, great service, staff, and atmosphere!

The manager of the spa did not call me as she claims she did. I did email her, and never got a response. I also e-​mailed the GM at the resort, and never heard back from her either. Again, POOR customer service! Why act like you genuinely care, when you don’t?!

My sister and I came here for my birthday weekend and I received the bamboo massage. My therapist was nice but unfortunately did not know how to utilize the utensils. She rubbed oil all over me for basically 50 minutes. I have received many massages and this by far was one that is the lowest on the list. She asked about pressure and I said she could use more pressure but it was not adjusted. Not only was I rubbed with oil and bamboo insufficiently but the therapist breath smelled of red onions. If you are going to do a massage and you’re working on head neck and shoulders make sure you do not eat anything offensive because I held my breath the whole time she was breathing. That massage left a horrible taste in my mouth being that it cost so much I was expecting the quality of the service to match what was being paid regardless of the atmosphere. When it came to the bill I was little taken back by the 20% tip they add on and facility fee? If you are receiving a service it’s quite tacky to see that on a bill. It should be considered complimentary or included. When asked if you want to keep the 20% tip it really puts the person on the spot and it becomes uncomfortable. You should make it the customers choice not one that you impose. I want to make sure that you are aware of that truly makes me lose confidence in this place as a consumer and when I go back to work on Monday and everyone asks how my weekend was this is exactly what I will talk about and from what I see many other people talk about. It makes your establishment seem greedy for money and it takes away from the serene atmosphere. My sister paid for the services so I did not want to complain I wanted to leave because I was so dissatisfied by the service and then taken over the edge by the bill at the end. When you go to a spa it’s normal to utilize showers and a waiting room I understand you have other things like the pool but to tack on a fee plus a 20% tip is a bad way to bring on customers that come from far away. I’m very disappointed. For a place considered upscale it feels like it the practices don’t meet the claims.

Service itself was good. Place is a bit overpriced and kind of rundown. They are pretty sneaky about including a $ 15 access fee, which is strange because I’m not sure what I’m accessing (there is a very small jacuzzi and one small sauna, both in one small room, nothing else to take advantage of). I can understand if you didn’t have a treatment done and want to use the sauna, but when you’re paying $ 100-​$ 150 for a facial, the «access fee» should not be added on.

The services were just fine but be careful when it comes to paying. They automatically add a 20% tip without telling you but they add the tip on top of the $ 20 service fee for using the facility.
More importantly, when I booked my facial over the phone they offered me a 30 minute neck/​shoulder massage for $ 50 due to a January special however upon checkout they tried charging me the original $ 100. They argued that the special was only for weekdays and wanted to know who I spoke too. I asked them to check their computer system as that information should be listed. They said sometime the receptionists login in as other people and they couldn’t adjust the pricing. Upon further conversation they said I would need to wait for 30 minutes before I could speak to a manager.
After suggesting that this was the sort of thing that Unilocal reviews were made of the gentleman finally agreed to adjust the price to what I was quoted over the phone.
In addition, my friend got a $ 70 (50 minute) pedicure and it took them 30 minutes to remove her ‘no chip’ which should have taken 5 minutes. So with the $ 20 ‘service fee’ she paid big bucks for a polish change– no more.

A friend and I went to Evensong last weekend, I had a mixed experience.
My friend booked massages and pedicures for both of us about a month prior to going, but when we called to confirm our reservations the receptionist (rudely) informed us that we both had reservations for massages at 1:30 but they only had my friend down for the 2:30 pedicure.
When we arrived around 1:20 the receptionist who greeted us was rushing because «we arrived quite late» and then quickly rushed us into the locker rooms to get changed, and then rushed us off to meet our massage therapists. I was put off by this as the whole idea of a spa is to be relaxed and slow down.
The building is gorgeous, my massage was wonderful, and the relaxation room was quiet and peaceful.
After our massages it turns out that we did in fact only have one appointment for a pedicure due to their scheduling mistake, no one at the front desk apologized to either of us, or tried to fit one of us in somewhere else, or offer us an explanation or anything… everyone acted as though it was obviously OUR mistake which is not how I would expect to be treated at a place charging hundreds of dollars for their services.
My friend graciously let me have the pedicure and Shelly did my nails, she did a wonderful job and after hearing how we were treated at the front desk finished my toenails and re-​polished my friends free of charge, which honestly saved this review from being mostly negative.
Bravo Shelly! Thank you for being kind and warm and understanding. The 4^th star is just for you!

When you stay at the Heidel House Resort (across the street), you can get a general access pass to the Evensong Spa for $ 10 (normally $ 20). With the pass, you can use the whirlpool and steam room, walk around the indoor labyrinth (not as interesting as it sounds), and sit in the relaxation room (see my photo). The whirlpool and steam room are accessible via a very nice locker/​shower room. You are given a robe and slippers when you arrive, but bring a swimsuit because I think it’s still generally socially unacceptable to be naked in public places. Even though we didn’t take advantage of any other spa services, the general access pass was totally worth the $ 10. I would definitely visit again especially if the spa isn’t busy.

What a beautiful place. A weekend in Green Lake with my boyfriend was such a great idea. We went in for a couples massage and pedicures. Very friendly and professional staff. Luxurious and clean, money well spent.

My husband and I went for a couple’s massage, here, sometime in the last year. The facilities were well beyond my expectations. It’s a bit pricey… not too bad… but worth every penny due to all the amenities. An indoor labyrynth, café, luxurious changing room where you can try out virtually every product they sell after you lounge in the whirlpool. It’s the most beautiful, peaceful setting. The massages were invigorating and relaxing… and my husband no longer thinks spas are just for women! We loved how they spoiled us with tea & blankets as we lounged in front of the fireplace. Very cozy, very tranquil.

I went here to get my hair DID before a wedding I was standing-​up in at the Heidel House.
The building and grounds are beautiful, gorgeous! Though, it was a bit strange to sign a waiver type form before a hair-​do.
The glass room I got my hair done in was originally used for yoga, with a large unobstructed window overlooking the lush yard. They had set up a makeshift salon, with two office chairs, a table, and a mirror.
The receptionist was a bit confusing. I asked if I could pay with cash, she said NO. I almost freaked, like if you cant take cash then what kind of business is this? Then she said, «Wait, yes, ok you can…» Confusing. Maybe she was just flustered.
A bit overpriced for sitting in a hot old yoga room. But it was a nice building to spend the time in.
The hairstyle was… OK.

We celebrated Valentine’s Day with a couples massage, a facial, pedicure and reflexology. The treatments were great, surpassed only by the setting. The building was full of light and peace. The locker rooms included a gigantic hot tub and steam room that are luxurios. I wanted to move in.

I recieved 3 treatments, a renevator facial, an eybrow wax, and a hair conditioning treatment there, in addition to two yoga sessions over a weekend get away. It was wonderful! I especially enjoyed the yoga it was truly the highlight of my visit to the spa.
The yoga instructor Nicole is fabulous and really takes the time to walk through all the yoga poses and tailored the yoga class to suit my individual needs. It was a fabulous yogatastic experience to say the least.
I also ate lunch at the spa with my husband. we both ordered the turkey wrap. It was delicious and fresh dressed with a wonderful cranberry sauce. The portion sizes were larger than I would have expected! I ordered a fruit smoothie to go with my lunch that was very good and fruity delicious.
My facial was super relaxing and lasted as long as the brocure said it would last. The spa attendant who rendered the service was very gentle with my face and also very knowledgable with the products she was using and she was well versed with some of the general chemistry behind some of the chemicals and natural substances that I was asking about. Very pleasent experience.
My hair treatment was so-​so. I dont think I will have another one if I come back there again. I dont really think it was worth it. The spa attendant who rendered this service was not very knowledgable nor was she very good at hair styling. Although she was very nice and friendly and gave good advice about things to do in the area.
As for the eyebrow wax. The spa attendant who gave me the wax did an excellent job! Painless as much as an eybrow wax can be! SHe even gave me an eyebrow haircut!
Overall a great relaxing experience! NIce people who are there. Very nice facillities. Clean clean! Relaxing atmosphere! Yoga is the best! Cant beat the 15 $ price either for the yoga!